Abaxis VetScan HM5, Operator'S Manual

Page: 96 / 164

9-8 Troubleshooting
9.2 Error Messages
9.2.1 Reagent Supply Errors
If a first Reagent Supply Error is displayed, proceed as follows before pressing
Prime
:
1. Check reagent tubing for loose connections for the reagent mentioned, in particular:

Where the tubing attaches to the rear of the analyzer.

Where the tubing attaches to the bottle cap or dip tube head (top of QCA).
2. If any connections are loose, attach more firmly by pushing the tubing further onto the hose
barbs, bottle cap or dip tube head.
3. If tugging lightly on the affected clear tubes causes it to pop off of the attachment point, cut
3-5 mm off of the tip of the tubing, and reattach it to make a better seal.
4. Straighten the tubing if kinked or severely bent or being compressed by anything such as the
foot of the analyzer.
5. Make sure the reagent bottle is not empty.
6. Prime the reagent tube by pressing the
Prime
button on the pop-up.
7. If a second Reagent Supply Error is displayed, open
the door on the back of the analyzer, and check for
any loose or disconnected tubes. Examine the seven
white valves (circled in red) closely to see if any
tubes have detached from them. Touch the tubes to
help determine if they are tightly attached. Recon-
nect any tubes that are detached or loose, then select
Re-prime.
8. If a third Reagent Supply Error appears, select
Abort and contact Abaxis Technical Support.
9. If the reagent priming is successful, select Back and
repeat the step before the Reagent Error appeared. If
the reagent sensor was turned off during the error
process, from the Home screen, select Mainte-
nance > Reagent Status , and turn the sensor back ON .
10. Select
Calibrate Sensors
.
11. If the issue persists, call Abaxis Technical Support.