Abaxis VetScan HM5, Operator'S Manual

Page: 101 / 164

Troubleshooting 9-13
9.2.6 Sample Rotor Errors
The sample rotor turns the door to deliver the sample tube to the internal needle during a measurement.
The Sample Rotor error indicates a blockage preventing the sample door from turning or an issue with
the sample rotor motor.
Correct this error as follows:
1. Open the door on the analyzer’s right side.
2. Make sure the two thumbscrews holding the Wash Head
bracket in place are tight. If they aren’t, tighten them.
3. Look for and remove anything that may be blocking the
sample door from rotating.
4. Select Retry or reboot the analyzer then attempt to run a
blank to determine if the issue is resolved.
5. If the issue repeats, call Abaxis Technical Support.
9.2.7 MValve Errors
The MValve error occurs when the controlling computer board fails or if a valve is stuck.
Correct this error as follows:
1. Open the analyzer’s back and side doors.
2. Push the clear button on the front of each of the 12 valves
(valves 1-5 circled at right) 2-3 times.
3. If debris is visible in one of the tubes attached to the
valves, detach and remove that tube and attempt to mas-
sage the debris out of the tube.
4. Reattach the tube to its connection point.
5. Select
Retry
.
6. If the issue persists, turn the analyzer off and then on
again, then attempt to run a blank.