Abaxis VetScan HM5, Operator'S Manual

Page: 93 / 164

Troubleshooting 9-5
9.1.1.4 B, H Warning Flags
9.1.2 Result Warning Flags
Warning flags can appear in sample results as well as blanks. See the following chart to troubleshoot
these flags.
Warning Flag Meaning Solution
B WBC blank is high •
If B is the only flag:
check the Lyse (yellow)
reagent tube for loose connections on the back of
the analyzer and where the tubing connects to the
bottle cap or dip head. If the tubing has stretched
out at either location, cut the bulge off the tubing
and reattach, then prime the Lyse. (From the
Home screen, select
Maintenance > Reagent
Status > Prime
for the Lyse.)
• If
B
is accompanied by other flags (such as p, X
or b), follow the troubleshooting process for those
flags.
H
HGB blank is high • Check for moisture,
salt or blood debris
on the HGB head (in
the side door area,
circled in red) and
dry/clean if any is
found. Reboot the
HM5 then rerun the
blank.
• Run Soak Cleaning
or Deep Cleaning,
then rerun the blank.
• Run a self-test: from the Home screen, select
Maintenance > Diagnostics > Self-Test > Start
.
If the self-test fails, call Abaxis Technical Support.
Flag Meaning Description / Recommended action
E
No sample detected. • If no values are shown (the results resemble blank results),
verify that the sample tube is filled at least halfway.
• If needed, lower the needle to -2 mm to reach the sample,
and/or insert a sponge disk to raise the tube. See “Measure-
ment Settings” on page 3-4 .
• Make sure the correct tube holder is being used for that size
tube.
• Run Soak Cleaning.
• If the error persists, redraw the sample, making sure to fill
the tube at least halfway, then rerun. If the error persists fur-
ther, contact Abaxis Technical Support.