Operational Features
41-001343-02 REV05 – 07.2014
5-108
State-Based Softkeys
Users and administrators can configure a specific state to display when a softkey is being used. Available states you can
configure for each softkey include:
•
idle
- The phone is not being used.
•
connected
- The current line is in an active call (or the call is on hold)
•
incoming
- The phone is ringing.
•
outgoing
- The user is dialing a number, or the far-end is ringing.
•
busy
- The current line is busy because the line is in use or the line is set as “Do Not Disturb”.
The following table identifies the applicable default states for each type of softkey you can configure on the IP phone.
Softkey Type
Default States
None
All states disabled.
Line
idle, connected, incoming, outgoing, busy
Speeddial
idle, connected, incoming, outgoing, busy
DND
idle, connected, incoming, outgoing, busy
BLF
idle, connected, incoming, outgoing, busy
BLF List
idle, connected, incoming, outgoing, busy
Auto Call Distribution (ACD)
idle
Directed Call Pickup (DCP) (This feature is not supported for the
6735i, 6737i, 6863i, 6865i, and 6867i in Release 3.3.1 SP4.)
Group Call Pickup (GCP) (This feature is not supported for the
6735i, 6737i, 6863i, 6865i, and 6867i in Release 3.3.1 SP4.)
idle, connected, incoming, outgoing, busy
XML
idle, connected, incoming, outgoing, busy
Flash
All states disabled.
Sprecode
connected
Park
connected
Pickup
idle, outgoing
Last Call Return
idle, connected, incoming, outgoing, busy
Call Forward
idle, connected, incoming, outgoing, busy
BLF/Xfer
idle, connected, incoming, outgoing, busy
Speeddial/Xfer
idle, connected, incoming, outgoing, busy
Speeddial/Conf
idle, connected, incoming, outgoing, busy
Speeddial/MWI (This feature is not supported for the 6735i,
6737i, 6863i, 6865i, and 6867i in Release 3.3.1 SP4.)
idle, connected, incoming, outgoing, busy
Directory
idle, connected, incoming, outgoing, busy
Filter (This feature is not supported for the 6735i, 6737i, 6863i,
6865i, and 6867i in Release 3.3.1 SP4.)
idle, connected, incoming, outgoing, busy
Callers List
idle, connected, incoming, outgoing, busy
Redial
idle, connected, incoming, outgoing, busy
Conference
idle, connected, incoming, outgoing, busy
Transfer
idle, connected, incoming, outgoing, busy
Icom (Intercom)
idle, connected, incoming, outgoing, busy
Services
idle, connected, incoming, outgoing, busy
Phone Lock
All states disabled.