3Com TokenLink 3C339, User Manual

Page: 50 / 78

4-6 C
HAPTER
4: T
ROUBLESHOOTING
■
Make sure you booted your computer with a bootable
diskette of DOS version 6.x or later, and that no
device drivers or memory managers are loaded.
■
Install the NIC in another PCI slot and run the
diagnostic tests again.
The original slot may be defective, or it may not
support bus mastering.
■
Replace the failed NIC with a working NIC and run
the diagnostic tests again.
Use the same option settings as those used on the
failed NIC. If the working NIC passes all tests, the
original NIC is probably defective. For details on repair
procedures, refer to Appendix C, “Technical Support.”
■
Install the NIC in another functioning computer and
run the tests again.
Your computer may be defective or there may be a
resource conflict. If the NIC passes the tests in the
second computer, contact the reseller or manufacturer
of the original computer. Make sure you have the
latest BIOS installed in the computer.
■
If you experience problems that occur only when
using the AutoLink program, display or print the
AUTOLINK.LOG file.
The AUTOLINK.LOG file contains a log of all the
events that occurred during the AutoLink installation
and configuration process.
To display the file, enter:
type autolink.log | more
To print the file, enter:
print autolink.log
If any problem persists, refer to Appendix C, “Technical
Support.’’
Book Page 6 Thursday, June 5, 1997 9:07 AM