Troubleshooting
3 - 73
Troubleshooting
The troubleshooting section discusses Repair Analysis Procedures (RAPs) for the Phaser
840/850/860 printers. This section is broken into the following groups:
■
Network Event Logs
■
Electrical Interface Problems
■
Media and Paper Path Problems
■
Printing and Print Image Quality Problems
■
Windows Printing problems
■
Macintosh Printing problems
■
Cap/Wipe/Purge Troubleshooting: Evaluating and troubleshooting the
printhead cap/wipe/purge system can be found on page 106.
Electrical Interface Problems (RAP) Table
Media and Paper Path Problems (RAP) Table
Table 3-1 Electrical Interface RAP Table
Problem
on Page
System Power-Up Sequence
page 76
Inoperative Printer: No Lights, No Sound on power-up
page 80
Verifying Main Board CPU Operation
page 80
Verifying Print Engine operation by its startup page
page 81
Verifying Power Supply and Measuring Voltages
page 81
Inspecting the power supply fuses
page 82
Testing for shorted drivers
page 83
Testing for a shorted motor
page 84
Testing motor and solenoid resistances
page 84
Table 3-2 Media and Paper Path RAP Table
Problem
on Page
Media-Based Problems
page 85
Paper Pick Errors
page 85
Print Transfer Jams
page 86
Checking the Process Motor and Drive Train
page 86
Media skews passing through the Paper Path
page 87
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