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Phaser 840/850/860/8200 Color Printer - Service Manual
22,605.05
Unexpected standard-tray-sensor event with media in exit door area *** Same as
22,105.01 ***
22,613.05
Unexpected stripper exit sensor event
1. Paper started backing up
before a jam
a. Paper didn’t fully exit in time
a. Ensure media is the
correct size, try a
different media, clean the
exit rollers or replace the
exit cover.
2. Paper was still exiting
a. Stripper exit sensor
bounced
a. Try increasing the stripper
sensor spring tension
slightly (too much tension
may cause jams on light
weight media).
22,613.16
***same as 22,613.05***
22,614.06
Unexpected duplex-sensor event *** Same as 22,514.05 ***
22,638.14
Time-out on preheat-entry sensor (duplex) with media in exit cover
1. More than one sheet of
paper in path
a. Media was pulled from exit
into duplex while printing
a. Multiple pick
a. Empty exit
b. Run again
2. Skew
a. Last sheet in tray
b. First sheet in tray
c. Failure of deskew system
a. Refill tray(s)
b. Make sure tray(s) is
loaded properly and
media is square in tray
c. Check deskew fingers. If
chronic, check preheat
entry assembly for
deformation.
3. Media perfectly straight
a. Media path motor stall
a. Use diagnostics to run
“verify drive current
requirements”, or feel for
unevenness in motor
rotation by manually
turning. Replace paper
path motor if needed.
Check electronics if
needed.
22,644.11
Time-out on duplex sensor
1. Printer is pulling the paper
from the customer
a. Customer tried to remove
media after first side and
didn't let it enter the duplex
path
a. Train the customer
2. Media damage left lead
corner
a. Hitting the left wall under
control panel
a. Move front panel to left; If
necessary, replace front
panel assembly. Replace
printer if chassis warped
3. More than one sheet in
duplex path
a. Media was pulled from exit
into duplex while printing
a. Empty exit tray
Table 2-6 22,000 Fault Codes and Actions
Error code
Additional clues
Probable cause
Action
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