Error Codes and Messages
2 - 69
22,707.00
Y-axis declared media is too long. Typically caused by a multipick or stuck A4 sensor
1. None
a. Verify that the lower tray
is properly loaded.
b. Try heavier media
2. More than one sheet found
in paper path
a. Multiple pick
a. Run again
3. One sheet hangs out at exit
a. A or A4 flag not seated
properly
b. A4 flag is sticking to the
steel roller
a. Inspect and reinsert flag
b. Replace upper preheat
entry assembly
22,721.05
Y-axis print failure. Media did not arrive at the preheat exit sensor soon enough to
complete the print. May also be due to an unexpected high-capacity tray sensor event
1. None
a. Lower tray assembly sensor
bouncing
a. Try lighter or smoother
media (less friction)
b. Replace lower tray
22,722.06
Y-axis timeout during transfix moving media to the stripper sensor
1. Media jammed on stripper
fingers or rapid release guide -
excessive skew
a. Last sheet in tray
b. First sheet in tray
c. Failure of deskew system
a. Refill tray(s)
b. Make sure tray(s) is
loaded properly and
media is square in tray
c. Check deskew fingers on
inside of front door. If
chronic, check preheat
entry assembly for
deformation
2. Media jammed on stripper
fingers or rapid release guide -
folded corner
a. Missing support foil (clear
L-shaped plastic media
guide on the front left side
of the lower tray)
b. Folded in tray
a. Replace Lower tray
b. Remove media, inspect
and reload
3. Media jammed on stripper
fingers or rapid release guide -
bad media
a. Damaged or deformed
media
a. Replace media
4. Media jammed on stripper
fingers or rapid release guide -
margin good, stripper down on
eccentric cam location good
a. Excess plastic on end of
stripper fingers - part defect
b. Deformed stripper fingers
c. Damaged from jam earlier
a. Replace stripper fingers
or rapid release guide
b. Replace stripper fingers
or rapid release guide
c. Replace stripper fingers
or rapid release guide
5. Media jammed on stripper
fingers or rapid release guide -
margin good, stripper down on
eccentric cam location;
repeatedly fails
a. Transfix eccentric shaft
key-way problem
a. Replace drum transfix
assembly
6. Media jammed on stripper
fingers or rapid release guide -
margin good, stripper down on
eccentric cam location
a. Process motor problem
a. Replace process motor
Table 2-6 22,000 Fault Codes and Actions
Error code
Additional clues
Probable cause
Action
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