Manual 35092
2301E-HT Hydro (Francis Turbines)
Woodward
56
Chapter 5
Product Support and Service Options
Product Support Options
If you are experiencing problems with the installation, or unsatisfactory performance of a Woodward
product, the following options are available:
1.
Consult the troubleshooting guide in the manual.
2.
Contact the
OE Manufacturer or Packager
of your system.
3.
Contact the
Woodward Business Partner
serving your area.
4.
Contact Woodward technical assistance via email (
) with
detailed information on the product, application, and symptoms. Your email will be forwarded to an
appropriate expert on the product and application to respond by telephone or return email.
5.
If the issue cannot be resolved, you can select a further course of action to pursue based on the
available services listed in this chapter.
OEM or Packager Support:
Many Woodward controls and control devices are installed into the equipment
system and programmed by an Original Equipment Manufacturer (OEM) or Equipment Packager at their
factory. In some cases, the programming is password-protected by the OEM or packager, and they are the
best source for product service and support. Warranty service for Woodward products shipped with an
equipment system should also be handled through the OEM or Packager. Please review your equipment
system documentation for details.
Woodward Business Partner Support:
Woodward works with and supports a global network of
independent business partners whose mission is to serve the users of Woodward controls, as described
here:
A
Full-Service Distributor
has the primary responsibility for sales, service, system integration
solutions, technical desk support, and aftermarket marketing of standard Woodward products within
a specific geographic area and market segment.
An
Authorized Independent Service Facility (AISF)
provides authorized service that includes repairs,
repair parts, and warranty service on Woodward's behalf. Service (not new unit sales) is an AISF's
primary mission.
A
Recognized Engine Retrofitter (RER)
is an independent company that does retrofits and
upgrades on reciprocating gas engines and dual-fuel conversions, and can provide the full line of
Woodward systems and components for the retrofits and overhauls, emission compliance upgrades,
long term service contracts, emergency repairs, etc.
A current list of Woodward Business Partners is available at
Product Service Options
Depending on the type of product, the following options for servicing Woodward products may be
available through your local Full-Service Distributor or the OEM or Packager of the equipment system.
Replacement/Exchange (24-hour service)
Flat Rate Repair
Flat Rate Remanufacture
Released
Содержание 2301E-HT
Страница 34: ...Manual 35092 2301E HT Hydro Francis Turbines Woodward 32 Figure 3 7b Control diagram 2 of 2 Released ...
Страница 82: ...Manual 35092 2301E HT Hydro Francis Turbines Woodward 80 Declarations Released ...
Страница 83: ...Manual 35092 2301E HT Hydro Francis Turbines Woodward 81 Released ...