Other Issues
- 159 -
Tr
oubleshooting
7
Feeding Issues
Memo
z
If the following information does not solve the trouble, contact your dealer.
Nothing is printed.
Two or more sheets of paper are
fed simultaneously.
Fan the paper well and load it
again.
The machine may be
malfunctioning.
Contact your dealer.
-
The back side of the document is
being scanned.
Load the document properly.
White patches appear.
The paper is moist.
Replace it with new paper.
The paper is unsuitable.
Use supported paper.
-
The document glass is dirty.
Clean the document glass.
The entire page is dirty.
The document glass is dirty.
Clean the document glass.
When the document is double
sided, the image on the back side
is printed through.
When the document is thin, the
back side image may be printed
through. Lighten the density.
-
The peripheral area of
the page is dirty.
The paper holding roller or the
document holding pad is dirty.
Clean the paper holding roller and
the document holding pad.
The paper size is bigger than the
size of the document (when the
zoom ratio is set to 100%).
Use paper of the same size as the
document.
-
The orientation of the document
and paper are different.
Set the proper orientation of the
document.
-
The zoom ratio is set improperly.
Set the zoom ratio properly
according to the paper size.
-
The printed image is
skewed.
The document is loaded
improperly.
Load the document properly.
An unsuitable document is loaded
in the ADF.
Load a suitable document in the
ADF.
Foreign materials may be present
on the ADF document glass.
Clean the ADF document glass.
Symptom
Point to check
Remedy
Reference
Symptom
Point to check
Remedy
Reference
The document is not
ejected from the
machine.
The document jammed.
Remove the jammed document
and re-load it.
The document often
jams.
The document is not appropriate
for the machine.
Use an appropriate document.
The document guides are not
correctly adjusted.
Adjust the document guides to the
document.
There is a piece of paper inside the
ADF.
Open the document cover and
remove any paper.
The rollers in the ADF are not
clean.
Clean the rollers in the ADF.
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