Other Issues
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Tr
oubleshooting
7
Restrictions on Windows Server 2003 Service Pack 1 and Windows XP Service
Pack 2
Restrictions on Windows Firewall
On Windows Server 2003 Service Pack 1 and Windows XP Service Pack 2, the Windows firewall
functionality is enhanced. The following restrictions may apply to printer drivers and utilities.
Memo
z
The following procedures are explained using Windows XP Service Pack 2 as an example. The procedure and menu names may
differ on Windows Server 2003 Service Pack 1.
Restrictions on Mac OS X 10.6
Restrictions on Mac OS X 10.5
Item
Symptom
Cause/Remedy
Printer driver
You cannot print a file when using the
machine as a shared printer on a network.
On the server, click [
start
] and then select
[
Operator panel
] > [
Security Center
] >
[
Windows Firewall
].
Select the [
Exceptions
] tab and select the
[
File and Printer Sharing
] check box. Click
[
OK
].
LPR Utility
Unable to find a machine.
If the [
Don't allow exceptions
] check box is
selected on the [
General
] tab of the Windows
firewall, you cannot search for a machine in a
segment that is connected to another router.
Only machines within the same segment as
the machine are the search target.
When you cannot find a machine, specify the IP
address of the machine in the [
Add Printer
] or
[
Confirm Connections
] screen.
Item
Symptom
Cause/Remedy
TWAIN driver
Unable to scan by image capture.
z
Scan is available only when the computer is
connected by USB.
z
In the image capture, the user interface of
the TWAIN driver is not displayed. Use the
user interface of the image capture and
then scan data.
Item
Symptom
Cause/Remedy
TWAIN driver
Unable to scan by image capture.
In the image capture, if the computer is con-
nected to the network, display the user inter-
face of the TWAIN driver before using.
To display the user interface of the TWAIN
driver, after starting the image capture, select
[
Browse Devices
] from the [
Devices
] menu
of the image capture and then open the
device browser. Select a driver and click use
[
Use TWAIN UI
].
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