7
Troubleshooting
Diagnostics Checks
116
TSQ 8000 Evo User Guide
Thermo Scientific
If you have no ions in full-scan or SIM mode, do the following:
• Switch filaments.
• Confirm the starting tune file is appropriate for ionization mode or source cleanliness
level.
• Confirm the correct ion volume is inserted (EI or CI).
• Verify the ion source is correctly installed.
• Run diagnostic checks (Diagnostics Only tune type)
• Clean the ion source.
If you do not see ions in CI mode:
• Confirm that the CI ion volume is installed.
• Confirm that the reagent gas is connected and turned on.
If you do not see any peaks in SRM scans, do the following:
• Verify the collision gas supply.
• Run diagnostics checks (Diagnostics Only tune type).
• Run a full-scan method to check if your system is functional.
Diagnostics Checks
The following table provides you with possible corrective actions you can take after failing a
diagnostics check on your system.
IMPORTANT
When inserting a cold ion source cartridge such as after cleaning or when
switching between EI and CI modes, the ion source and lens stack will expand as the
source cartridge heats, often pushing the ion volume and lenses away from the rear of the
instrument where they are firmly held by the RF Lens spring contacts. To avoid
intermittent electrical contacts to the lenses, you should insert the ion source cartridge,
wait 30 min for it to get to temperature, then remove and reinsert it. See the hardware
manual for instructions on cleaning and inserting the ion source cartridge.
Note
If you are unsure about what to do if your system fails a diagnostic, please contact
your field service engineer.
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