TEMA TELECOMUNICAZIONI SRL
T11-T12 Multifunction Automated Attendant
MAS-T11-T12-rev03-EN
Pagina 7 di 38
2 SERVICES
2.1
Opening Greeting
Connected downstream of the PBX, T11/T12 answers to calls on two lines simultaneously, playing a pre-
recorded greeting message to callers. At the end of the call, after a programmable number of current replay
message, the unit releases the line with an announcement and it’s now ready to receive new incoming call.
It’s a typical service used during company closing time or for simple information.
2.2
Opening Greeting and redirection to Operator Console
T11/T12 can be programmed to redirect the caller to the operator Console when the greeting message is
finished. In this way the unit will be ready to receive new calls. Useful with opening greeting service in most
types of PBX.
2.3
Opening Greeting with answering machine service
If the answering machine isn’t full, the unit enables a caller to leave a message in the answering machine
when opening greeting has finished. Typical service for closing, holiday and break time. Up to 16 messages
can be stored in the answering machine.
2.4
Opening Greeting with Automated Attendant service
The unit’s automated attendant answers incoming calls and through a series of recorded menus and
telephone directories, helps the callers reach the desired extensions or a particular department such as
management, technical support, etc. At the end of the opening greeting, callers can hold the line for the
operator console (or a particular default extension) redirection. Otherwise the unit releases the line without
any transfer after opening greeting, if programmed.
During greeting message, callers can access a department or extension by dialing a single digit. For
example, the message could be the following one: “Press 1 for technical support, 2 for business department,
please hold the line to be connected with the operator”. Digits are associated with the PBX’s extensions (for
example digit 1 with extension 118 etc.) as the user couldn’t know the real called extension, making
T11/T12’s use quite easy. However, privileged callers can also dial the extensions number, if known, instead
of single digits.
2.5
Music on Hold (optional)
During line holding and transfers, callers can listen a further holding message with background music
(optionally programmed by the administrator). Music on hold is available only with the T7005/32 optional
board. (Music on hold input must be necessarily available on the PBX)
2.6
Optional Solid State answering machine
Answering machine maximum storage is 16 messages. The unit automatically notifies the user of new
messages and play-back may be local or remote. Answering Machine service is only embedded in
T11S/T12S version but it can be afterwards integrated in T11/T12 basic versions with T7006/24 (for T11)
and T7006/28 (for T12) boards adding. From 1.14 firmware version, T11S/T12S can triplicate the length of
recordable messages if you renounce answering machine service (see Section 10.1).
2.7
Remote control relay contact
Remote control relay contact allows you to actuate a relay for remotely turning any low power device in your
office off and on (impulse or stable mode). 220V supply loads need power relay to be managed. The service
is entirely programmable from a DTMF telephone and it’s password protected.
2.8
Telephone dialer
T11/T12 has two alarm contacts to provide a simple and efficient telephone dialer function. When the contact
closes it enables a call to two different programmable numbers, one for each alarm contact, in order to notify
the assigned personnel about the remote alarm.
2.9
Call diverter service
When this service is enabled, incoming call from privileged users can be transferred to another outbound
analog telephone line from the same PBX (if this function is available on the PBX).
