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TEMA TELECOMUNICAZIONI SRL

T11-T12 Multifunction Automated Attendant

MAS-T11-T12-rev03-EN

Pagina 4 di 38

INTRODUCTION ....................................................................................................................................... 6

SERVICES................................................................................................................................................. 7

2.1

PENING

REETING

............................................................................................................................. 7

2.2

PENING

REETING AND REDIRECTION TO

PERATOR

ONSOLE

........................................................... 7

2.3

PENING

REETING WITH ANSWERING MACHINE SERVICE

...................................................................... 7

2.4

PENING

REETING WITH

UTOMATED

TTENDANT SERVICE

................................................................. 7

2.5

USIC ON

OLD

(

OPTIONAL

)................................................................................................................. 7

2.6

PTIONAL

OLID

TATE ANSWERING MACHINE

...................................................................................... 7

2.7

EMOTE CONTROL RELAY CONTACT

...................................................................................................... 7

2.8

ELEPHONE DIALER

.............................................................................................................................. 7

2.9

ALL DIVERTER SERVICE

...................................................................................................................... 7

STANDARD AND OPTIONAL PARTS AVAILABLE WITH THE SYSTEM ............................................ 8

TECHNICAL SPECIFICATIONS............................................................................................................... 9

4.1

CCESSORIES

ROVIDED

ITH

ASIC

T11/T12

YSTEM

................................................................ 9

DETAILED DESCRIPTION OF SERVICES............................................................................................ 10

5.1

ENERAL DESCRIPTION OF OPENING GREETING SERVICE

...................................................................... 10

5.2

UTOMATED

TTENDANT SERVICE

A DETAILED EXAMPLE

..................................................................... 10

5.3

UTOMATED

TTENDANT AND

NSWERING

YSTEM SERVICE

A DETAILED EXAMPLE

.............................. 10

5.4

OCAL GUIDE PRE

RECORDED MESSAGES

........................................................................................... 10

5.5

ALLER

’

S RELEASE

............................................................................................................................ 10

5.6

TAND

BY AND REENGAGES OF CALL

................................................................................................... 10

5.7

ROGRAMMING AND SYSTEM SERVICE ACCESS

.................................................................................... 10

5.8

NSWERING MACHINE MENU DETAILS

.................................................................................................. 10

5.9

NSWERING MACHINE MESSAGE NOTIFICATION SERVICE DETAILS

.......................................................... 10

5.10

HANGING

PERATIONAL

ODE

......................................................................................................... 10

5.11

LARM TELEPHONE DIALER

................................................................................................................. 10

5.12

LARM CHECK

.................................................................................................................................... 10

5.13

EMOTE CONTROL RELAY SERVICE

..................................................................................................... 10

5.14

ALL

IVERTER

................................................................................................................................. 10

5.15

OCAL OR REMOTE

DTMF

TELEPHONE PROGRAMMING

........................................................................ 10

CONNECTION......................................................................................................................................... 10

INTERNAL VIEW AND DESCRIPTION.................................................................................................. 10

7.1

T7006

NSWERING SYSTEM OPTIONAL BOARD

.................................................................................... 10

7.2

T7005

USIC ON

OLD OPTIONAL BOARD

........................................................................................... 10

PROGRAMMING..................................................................................................................................... 10

8.1

EMOTE

ROGRAMMING OVER THE

ELEPHONE

.................................................................................. 10

8.2

ROGRAMMING WITH A

OCAL OR

EMOTE

PC.................................................................................... 10

8.3

ESETTING THE

EFAULT

ARAMETERS

.............................................................................................. 10

PARAMETER PROGRAMMING............................................................................................................. 10

9.1

ODE

ROGRAMMING

ODE

1) ................................................................................................. 10

9.2

IGHT

ODE

ROGRAMMING

ODE

2) .............................................................................................. 10

9.3

ESTIVITY

ODE

ROGRAMMING

ODE

3)......................................................................................... 10

9.4

OLIDAY

ODE

ROGRAMMING

ODE

4)........................................................................................... 10

9.5

NSWERING

ACHINE

OTIFICATION

LARMS

ROGRAMMING

.......................................................... 10

9.5.1

Answering Machine Programming........................................................................................... 10

9.5.2

Message Notification Programming......................................................................................... 10

9.5.3

Alarm Telephone Dialer........................................................................................................... 10

9.6

ROGRAMMING

PBX

ARAMETERS

..................................................................................................... 10

9.6.1

On Hold / Return Call Parameters Programming .................................................................... 10

9.6.2

Busy / Release Tone Mask Parameters Programming ........................................................... 10

9.6.3

Selection Parameters Programming........................................................................................ 10

Table of Content

Page

Содержание T11

Страница 1: ...rials that it did not supply 2 This device has been carefully constructed and tested Nevertheless the product is not recommended for use where an error in its operation could cause property damage and or personal injury 3 We recommend that you carefully read the entire manual before putting the device in operation 4 Do not expose the device to direct sunlight sources of heat dust humidity and chem...

Страница 2: ...ipment TE Attachment TELECOMUNICAZIONE requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting the voice telephony service in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signalling Inoltre il prodotto sopra menzionato soddisfa i requisiti essenziali delle seguenti direttive D...

Страница 3: ...overy and recycling techniques Specific treatment for WEEE is indispensable in order to avoid the dispersion of pollutants and other hazardous substances into the waste stream while recycling leads to reduction of disposal of waste and the negative impacts on environment and human health That is priority is given to reuse of WEEE in its components subassemblies and consumables As the final holder ...

Страница 4: ...MMING AND SYSTEM SERVICE ACCESS 10 5 8 ANSWERING MACHINE MENU DETAILS 10 5 9 ANSWERING MACHINE MESSAGE NOTIFICATION SERVICE DETAILS 10 5 10 CHANGING OPERATIONAL MODE 10 5 11 ALARM TELEPHONE DIALER 10 5 12 ALARM CHECK 10 5 13 REMOTE CONTROL RELAY SERVICE 10 5 14 CALL DIVERTER 10 5 15 LOCAL OR REMOTE DTMF TELEPHONE PROGRAMMING 10 6 CONNECTION 10 7 INTERNAL VIEW AND DESCRIPTION 10 7 1 T7006 ANSWERING...

Страница 5: ...RECORD OF A SINGLE MESSAGE 10 10 3 LISTENING CHECK OF A SINGLE MESSAGE 10 APPENDIX A MODULE FOR T11 T12 CUSTOMIZED MESSAGES REQUEST 10 APPENDIX B ALARM REMOTE CONTROL FRONT PANEL CONNECTOR 10 B 1 ALARM CONTACTS CONNECTION 10 B 2 REMOTE CONTROL CONTACT CONNECTION 10 B 3 SWITCH OPERATIONAL MODE 1 DAY 2 NIGHT CONTACT 10 B 4 FUTURE EXPANSION 10 APPENDIX C SYSTEM PROGRAMMING PARAMETERS SUMMARY 10 APPEN...

Страница 6: ... access simply calling the unit The configuration of unit services is multilevel password protected T11 T12 is available with minimum 4 minutes solid state memory the first two minutes can be used to record up to 4 opening greetings for different operating modes Day Night Festivity Holiday and other services the two remaining minutes include pre recorded bilingual messages Italian and English in o...

Страница 7: ...ical support 2 for business department please hold the line to be connected with the operator Digits are associated with the PBX s extensions for example digit 1 with extension 118 etc as the user couldn t know the real called extension making T11 T12 s use quite easy However privileged callers can also dial the extensions number if known instead of single digits 2 5 Music on Hold optional During ...

Страница 8: ...ting automated attendant remote control relay alarm telephone dialer and call diverter service Additional answering machine module with 4 minutes storage up to 16 received messages recording From 1 14 firmware version T12S can triplicate the length of recordable messages if you renounce answering message service see Section 10 1 T7024 230 VAC 24 VDC power supply adapter for powering the system T70...

Страница 9: ...cuits for 2 alarm contacts that if enabled triggers the function of notifying two different telephone numbers one per alarm with the possibility of automatic recall until silenced by assigned personnel with the appropriate password or upon the expiration of the specified attempts Remote control relay contact Output circuit of a contact with enabling memory to protect against possible failure of re...

Страница 10: ...ening greeting to callers one or more times If it receives a DTMF tone it breaks message playback and sets a 3 seconds service delay When delay is expired it verifies if only a single digit or a complete selection max 3 digit has been received If only a single digit arrives it verifies if the digit is associated to any extension number If it doesn t find any association it plays Invalid selection ...

Страница 11: ...vice you wish to enable programming mode default is 3333 The system starts the Vocal Guide associated to the chosen service Any access code may be masked that is the system can recognize it even if deliberately entered with a foregoing set of random DTMF characters T12 waits 5 seconds for the password sequence to be correctly dialled otherwise the message Invalid password and then again Dial your ...

Страница 12: ...messages to be played in English or nothing or any other digit for the next messages to be played in Italian Enter password for managing answering machine service parameter 20 default is 4444 Playback of the message Press 0 for answering machine 1 to start programming then press 1 Playback of the message Mode change to Select new mode entering the corresponding digit i e digit 2 op mode 2 Night Pl...

Страница 13: ...as they would manage the device 5 14 Call Diverter Please call the system with a DTMF telephone only in order to make any outgoing call as if it was coming from the line T11 T12 is connected to During Opening Greeting message playback dial on your telephone If the message you hear is Press 3 for English alternative language option enabled only in case parameter 8 is set for Italian English languag...

Страница 14: ...with CLI service for recognizing the calling number M RJ 6 pin connector for music on hold ouput only if T7005 32 is present No connection on two internal wires are made to protect the unit as you wrongly insert a telephone line The signal is present on the second and fourth pins of connector Symbolically representing the six pins of the connector the x s represent the two pins to connect o x o o ...

Страница 15: ... making attention to insert the pins properly to avoid system damage 7 2 T7005 Music on Hold optional board T7005 board gives T11 T12 music on hold capability which can be captured from M connector To add T7005 board in T11 T12 basic system turn off the unit and insert the board as in the picture above making attention to insert properly the 4 pins in motherboard s connector Music on hold level is...

Страница 16: ...llows the user 3 seconds from the last DTMF tone entered to enter the value of the field before it re reads the entered value In the event that you have reached the limit of the data area provided for the field in question this time value is cancelled in order to speed up programming For example if the parameter is 1 digit long T11 T12 re reads the digit entered after receiving one DTMF digit if t...

Страница 17: ...igits DTMF Empty 20 59 to digit 2 As above Empty 20 60 to digit 3 As above Empty 20 61 to digit 4 As above Empty 20 62 to digit 5 As above Empty 20 63 to digit 6 As above Empty 20 64 to digit 7 As above Empty 20 65 to digit 8 As above Empty 20 66 to digit 9 As above Empty 20 51 Operator number Insert operator number or the number of the telephone delegated for incoming calls management Range max 2...

Страница 18: ...Empty 20 68 to digit 2 As above Empty 20 69 to digit 3 As above Empty 20 70 to digit 4 As above Empty 20 71 to digit 5 As above Empty 20 72 to digit 6 As above Empty 20 73 to digit 7 As above Empty 20 74 to digit 8 As above Empty 20 75 to digit 9 As above Empty 20 52 Operator number Insert operator number or the number of the telephone delegated for incoming calls management Range max 20 digits DT...

Страница 19: ...F Empty 20 77 to digit 2 As above Empty 20 78 to digit 3 As above Empty 20 79 to digit 4 As above Empty 20 80 to digit 5 As above Empty 20 81 to digit 6 As above Empty 20 82 to digit 7 As above Empty 20 83 to digit 8 As above Empty 20 84 to digit 9 As above Empty 20 53 Operator number Insert operator number or the number of the telephone delegated for incoming calls management Range max 20 digits ...

Страница 20: ... Empty 20 86 to digit 2 As above Empty 20 87 to digit 3 As above Empty 20 88 to digit 4 As above Empty 20 89 to digit 5 As above Empty 20 90 to digit 6 As above Empty 20 91 to digit 7 As above Empty 20 92 to digit 8 As above Empty 20 93 to digit 9 As above Empty 20 54 Operator number Insert operator number or the number of the telephone delegated for incoming calls management Range max 20 digits D...

Страница 21: ...ration Configuration of message memory allows to set up number of messages and their length Different options as following 0 4 messages 60 seconds each 1 8 messages 30 seconds each 2 12 messages 20 seconds each 3 16 messages 15 seconds each 4 Answering system disabled from version FW 1 14 on Range from 0 to 4 3 1 Note Changing number or length of messages parameter 29 will result in deletion of sa...

Страница 22: ...attempts Indicates the interval between two consecutive attempts Range from 10 to 9999 0300 4 31 Notification enabling mode Allows to choose when to enable the notification feature Options are following 0 disabled 1 always enabled 2 enabled only in mode 1 Day 3 enabled only in mode 2 Night 4 enabled only in mode 3 Festivity 5 enabled only in mode 4 Holiday 6 enabled in modes 2 3 4 closing time Ran...

Страница 23: ...set on the company working hours For further information see appendix B 3 Range max 20 digits DTMF Empty 20 35 Gap between attempts Indicates the interval between two consecutive attempts Range from 10 to 9999 0300 4 36 Number of attempts Indicates how many attempts to be made before taking the user as not reachable and stop trying Range from 1 to 99 10 2 39 Notification line both answering machin...

Страница 24: ...ates flash parameter time duration required from PBX in order to retrieve an incoming call from on hold mode Range from 80 to 1000 100 4 18 Digits emission delay In milliseconds Delay tIme between flash start and sending of the next set of selection digits Range from 200 to 4000 1000 4 16 Digits after on hold flash For PBX which need further digits to put in on hold mode Range max 3 digits DTMF Em...

Страница 25: ...count Indicates the amount of tone sequences in order to validate the presence of a busy release tone Range from 3 to 15 5 2 Note CAUTION the busy and release tones have to be defined only through this mask The former is used to understand if the extension is busy while the system tries to divert an incoming call the latter is used to release the line if the caller hangs up It is recommended to us...

Страница 26: ...e CAUTION Any access code may be masked that is the system can recognize it even if deliberately entered with a foregoing set of random DTMF characters Thus remember not to use similar passwords that is password sequences must be unique I e 3 33 and 333 Even in case of bad values setting the parameter program level access is granted parameter 19 This system is provided with five different password...

Страница 27: ...nglish only 2 bilingual Italian English Range from 0 to 2 1 1 32 Messages pause In milliseconds Indicates lenght of interval between message repetitions Range from 100 to 9999 5000 4 34 Remote control relay Configure relay activation mode Options are the following 0 contact on with memory 1 contact on without memory 2 2 seconds pulse then off 3 sequence 1 1sec on off with memory 4 sequence 1 1sec ...

Страница 28: ...mode retrievement mode 2 As above Empty Seconds Verify 106 Festivity op mode retrievement mode 3 As above Empty Seconds Verify 107 Holiday op mode retrievement mode 4 As above Empty Seconds Verify Note Before start recording write down your messages in order to get your task simpler 9 10 Built in Message Message 1 Day Automatic answering system select the extention required or hold the line for th...

Страница 29: ...e of parameter 28 see tabel in par 9 8 Keep in mind to choose message length allocation first as any other following re allocation would result in deletion of every message The default programming available also after a system general reset reserves the following space for message recording DAY 20 sec NIGHT 40 sec FESTIVITY 30 sec HOLIDAY 30 sec It is possible to maintain this allocation by leave ...

Страница 30: ...t least one second of silence after the message and then stop recording by pressing any DTMF key The system will play the message Accepted in order to indicate that the message has been recorded If the message is longer than the assigned time message Accepted will be played at expiration in this case make a new record modifying message content or simply change message memory allocation by means of...

Страница 31: ...word if different from 3333 Number Password Memory message allocation in seconds or values in field 28 DAY NIGHT FESTIVITY HOLIDAY Mode 1 DAY Please specify the message to recorded in the following space Mode 2 NIGHT Please specify the message to recorded in the following space Mode 3 FESTIVITY Please specify the message to be recorded in the following space Mode 4 HOLIDAY Please specify the messa...

Страница 32: ...rrectly entered the password for the alarm in question new alarm reports are not generated For the system to recognize a new alarm to report it is necessary that the associated contact return to the stand by position open for at least 200 milliseconds If the contact opens and closes at intervals the employee is notified and acknowledges the alarm Then user will immediately receive a new report bec...

Страница 33: ...ature between operational modes 1 Day 2 Night As the drawing above explains the first contact may be still kept used by the alarm service B 4 Future expansion New modules are intended to be developed to be connected to the In Out connector for other service kinds CAUTION unit power supply tension over 24 VDC is present on pin 1 Never get power supply from this pin to avoid any system damage Contac...

Страница 34: ...the end of the message 1 1 76 Num ass to digit 1 Number to be dialed associated with single digit Empty 20 77 84 to digit 2 digit 9 As above Empty 20 53 Operator number Insert op number or the number of the telephone to manage incoming calls with 100 20 Field number Parameter name MODE 4 HOLIDAY 3 Num rings ans Indicates after how many rings the system has to answer to the incoming call 1 1 7 Num ...

Страница 35: ... tones in the PBX busy tone 600 4 13 Number of computations Indicates the amount of tone sequences in order to validate the presence of a busy release tone 5 2 Field number Parameter name Selection digits mask Default Maximum field length 25 DTMF digit length Duration of digit in milliseconds 100 4 26 DTMF digit pause length Duration of pause between digits in milliseconds 100 4 38 Urban lines eng...

Страница 36: ...to be recorded in order to put it after acustic signal Empty Seconds Field 28 101 Night record m 2 As above Empty Seconds 102 Fest record m 3 As above Empty Seconds 103 Hol record m 4 As above Empty Seconds 104 Day op mode listening mode 1 If this parameter is set the system will play the current message To stop before its end press any digit Empty Seconds 105 Night list mode 2 As above Empty Seco...

Страница 37: ...will provide a further music on hold line to connect on PBX to be used during caller s holding An optional Timer connected over points 3 4 on DIN plug may provide automatic switch between the two main operational modes Day Night otherwise switching may be achieved simply calling the system and entering appropriate DTMF code T11 T12 is also a Alarm telephone dialer and may call any emergency number...

Страница 38: ...g lines connected to the systems If one T12 is provided with the Music on Hold board T7005 optional it will provide a further line for the user holding on the PBX lines during traffic divertion Note that this line will be unique for both companies The Alarm telephone dialer contacts are indipendents and may be associated to two different numbers or one for both companies There are two distinct Rem...

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