Service Manual
6-21
Troubleshooting
6
31
Out synchronous Y-axis
The movement of the Y-motor is impeded. Check
or replace the motor and its wiring harnesses.
Replace the engine control board. Check that the
paper clamp is not jammed, keeping the drum
from rotating.
32
In position time-out X-axis
The movement of the X-motor is impeded. The
motor failed to be in the expected position. Check
or replace the motor and its wiring harnesses.
Replace the engine control board.
33
In position time-out fuser
The movement of the fuser motor is impeded. The
motor failed to be in the expected position. Check
or replace the motor and its wiring harnesses.
Replace the engine control board.
34
In position time-out Y-axis
The movement of the Y-motor is impeded. The
Y-axis motor or clamp failed to be in the expected
position. Check the paper clamp sensors. Check
or replace the motor and its wiring harnesses.
Replace the engine control board. Check that the
paper clamp is not jammed, keeping the drum
from rotating.
35
Encoder failed X-axis
Readings are not being received from the motor.
Ensure the printhead shipping restraint has been
removed. Check or replace the motor and its
wiring harnesses. Replace the left junction board.
Replace the engine control board.
36
Encoder failed fuser
Readings are not being received from the motor.
Check or replace the motor and its wiring
harnesses. Replace the left junction board.
Replace the engine control board.
37
Encoder failed Y-axis
Readings are not being received from the motor.
Check or replace the motor and its wiring
harnesses. Replace the left junction board.
Replace the engine control board.
38
Printhead heater time-out
Printhead failed to reach its operating temperature.
Check its wiring. Replace the printhead. Replace
engine control board.
39
Reservoir heater time-out
Printhead failed to reach its operating temperature.
Check its wiring. Replace the printhead. Replace
engine control board.
40
Melt heater time-out
Printhead failed to reach its operating temperature.
Check its wiring. Replace the printhead. Replace
engine control board.
41
Head heater on too long
Printhead failed to turn off its heaters. Check its
wiring. Replace the printhead. Replace engine
control board.
42
Reservoir heater on too long
Printhead failed to turn off its heaters. Check its
wiring. Replace the printhead. Replace engine
control board.
43
Melt heater ion too long
Printhead failed to turn off its heaters. Check its
wiring. Replace the printhead. Replace engine
control board.
Table 6-3 Engine error codes reported to the front panel (cont'd.)
Code
Descriptions
Possible causes
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