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6-18
Phaser 600 Color Printer
6
Troubleshooting
10.
An electrical failure in the umbilical cable between the carriage board
and the print engine control board can cause a single jet to consistently
fail.
11.
As explained in the Chapter 6 topic “PC-based diagnostics” on
page 6-26, select the menu item Head & Ink Load — Fire Ink Jets... to
run series of low and high purges on the affected jets. Run a low
purge for 30 seconds and then quickly run a high purge for 30
seconds. Repeat this sequence for 2 to 3 minutes.
12.
Increase the printhead voltages to their maximum as explained in
Chapter 9, “Adjusting for an aged printhead” on page 9-31 and repeat
Step 11 and then make a test print to see if the jet is cleared.
13.
If the problem persists, replace the printhead.
SCSI hard drive failure
1.
Check the wiring harnesses leading to the SCSI drive.
2.
Ensure the SCSI address jumper set on the SCSI drive is set is set to 4.
The SCSI address of the internal hard drive is printed on the printer’s
configuration page. On the hard drive, locate a set of jumper pins
labeled A0, A1 and A2. Only A2 should have a jumper installed; this
sets the SCSI to 4.
3.
Ensure no external hard drive uses SCSI address 4.
4.
Replace the hard drive. Upon power-up the image processor
automatically checks, and if necessary, initializes the internal hard
drive.
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