Chapter
5
Operating Instructions
Flexi Soft Gateways
100
© SICK AG • Industrial Safety Systems • Germany • All rights reserved
8012664/XB29/2013-06-11
Subject to change without notice
Ethernet gateways
5.4.7
Diagnostics and troubleshooting
For information how to perform diagnostics on the Flexi Soft system please refer to the
operating instructions for the Flexi Soft Designer software (SICK part no. 8012998).
Error
Possible cause
Possible remedy
The Flexi Soft Designer tool
does not connect to the Flexi
Soft gateway module.
FX0-GPNT has no power
supply.
FX0-GPNT is not in the same
physical network as the PC.
The PC is configured to
another subnet mask in the
TCP/IP settings.
FX0-GPNT has already been
configured once and has a
fixed set IP address or an IP
address assigned by a DHCP
server that is not recognised.
Establish the power supply.
Check the Ethernet wiring and network
settings on the PC and correct if necessary.
Set the subnet mask on the PC to
255.255.0.0 (factory setting of the
FX0
R
GPNT).
Check the communication settings in the Flexi
Soft Designer.
FX0-GPNT does not supply
any data.
PWR Green
LINK/ACT /
Green
STATUS
Red/green
FX0-GPNT is configured for
data transfer to PLC, but
Ethernet communication is not
yet established or faulty.
Duplicate IP address detected.
Another device on the network
has the same IP address.
Improperly formatted
PROFINET device name.
Minimum one Ethernet connection needs to
be established. Set up Ethernet connection on
PLC side, check Ethernet cabling, check
Ethernet connection settings on PLC and in
the Flexi Soft Designer. If no Ethernet commu-
nication is required, disable the Ethernet
connections/PLC interfaces on the FX0-GPNT.
Adjust IP address and power cycle device.
Adjust device name between PROFINET
Master and FX0-GPNT.
FX0-GPNT does not supply
any data.
PWR Green
LINK/ACT /
Green
STATUS
Red (1 Hz)
Configuration required.
Configuration download is not
completed.
Configure the FX0-GPNT and download the
configuration to the device.
Wait until the configuration download has
been completed.
FX0-GPNT does not supply
any data.
PWR Green
LINK/ACT /
Green
STATUS
Green (1 Hz)
No data set is activated.
Flexi Soft system is in Idle
mode.
Activate at least one data set.
Start CPU (change into Run state) .
FX0-GPNT does not supply
any data.
PWR Green
LINK/ACT /
Green
STATUS
Green (2 Hz)
PROFINET master requested
LED flashing for physical
device identification.
Stop flashing with Simatic Manager or power
cycle Flexi Soft system to clear.
FX0-GPNT functioned correct-
ly after configuration, but sud-
denly no longer supplies data.
PWR Green
LINK/ACT /
Green
STATUS
Red/green
13)
FX0-GPNT is operated in slave
mode, the IP address is assig-
ned from a DHCP server. After
the FX0-GPNT or the DHCP
server has been restarted, a
different IP address that is
unknown to the PLC has been
assigned to the FX0-GPNT.
Either assign a fixed IP address to the
FX0
R
GPNT, or reserve a fixed IP address for
the FX0
R
GPNT in the DHCP server (manual
assignment by means of the MAC address of
the FX0-GPNT).
FX0-GPNT/Flexi Soft system is
in Critical fault mode.
PWR Green
LINK/ACT
Green
STATUS Red
FX0-GPNT is not plugged
properly into the other Flexi
Soft module.
Module connecting plug is
soiled or damaged.
Other Flexi Soft module has
internal critical error.
Plug the FX0-GPNT in correctly
Clean the connecting socket/plug.
Repower the system.
Check the other Flexi Soft modules.
FX0-GPNT is in Critical fault
mode.
PWR Green
LINK/ACT /
Green
STATUS
Red (2 Hz)
FX0-GPNT internal device error
CPU firmware version does not
support Flexi Soft gateways.
Switch off the power supply of the Flexi Soft
system and switch it on again.
Check the diagnostics messages with Flexi
Soft Designer.
Use a FX3-CPUx with the required firmware
version (see section 2.2 “Correct use” on
page 10).
If the error remains, replace the gateway.
13)
With firmware
O
V2.00.0 the red/green flashing of the STATUS LED can be disabled in the Flexi Soft Designer.
In this case, the STATUS LED is Green permanently, if the configuration is valid.
Tab. 72: Troubleshooting for
the FX0-GPNT
Symbol description:
: LED is off
Green: LED lights up green
Red: LED flashes red