Appendix - Troubleshooting
myUTN User Manual Windows
145
A function is not supported by the connected USB device (e.g.
the 'Print-On-Demand' feature is not supported by a hard disk).
Start the SEH UTN Manager as administrator. For more information,
refer to the documentation of your operating system.
USB devices are not shown in the SEH UTN Manager
Eliminate possible error sources. Check first if the USB device is con-
nected to the UTN server.
Possible Cause
The SEH UTN Manager and the firmware/software on the UTN
server are incompatible. Update the SEH UTN Manager (
and the firmware/software (
115).
Several compound USB devices (
120) are connected to the
UTN server. Each integrated USB device occupies a virtual USB
port of the UTN server. The number of these virtual USB ports is
limited depending on the UTN server model. If the limit is
reached, no further USB devices can be used on this UTN server
(
The SEH UTN Manager displays several USB devices at one USB
port
Possible Cause
The connected USB device is a so-called compound USB device.
It consists of a hub and one or more USB devices that are all
integrated into a single housing. When the connection to the
port is established, all displayed USB devices will be connected
to the user’s client and can be used.