Samsung SVMi-20i, Руководство пользователя

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© SAMSUNG Electronics Co., Ltd.
Keyset Display and Soft Key Support
If you have a display keyset the number of new messages will be displayed
on it. The display will also echo many of the options available. You will be
able to negotiate through the SVMi-20i menus using the keyset display and
the soft keys below the display to respond to the prompts.
MOH Supply
Music or announcements may be recorded in the SVMi-20i memory and
used by the phone system for Music On Hold (MOH). The recorded
announcement or music will play in a continuous loop and may be used to
provide custom on hold announcements or promotional messages.
Multiple Mailbox Support
The SVMi-20i can, in principle, support up to virtually unlimited mailboxes,
although obviously having only the 20 port hardware places practical limits
on the system according to the individual system traffic and type of
application.
Operating Mode-Oriented Call Processing
The SVMi-20i can be configured to automatically change among up to 99
different customer operating modes, based upon the time of day, day of
week, or specific calendar date. During an operating mode, every aspect of
the call automation application, including port utilization, caller scripts,
routing solutions, and call coverage options can be customized to meet the
organization’s operating requirements. SVMi-20i’s schedule table
automatically changes to the correct mode without human involvement.
Operating Mode Override
Under exceptional circumstances, such as adverse weather conditions and
other organizational emergencies or when the office may be inaccessible,
the administrator can override the schedule table.
The administrator calls the SVMi-20i, enters the administrative password,
and selects a new operating mode for any or all ports. The new operating
mode can be programmed for the circumstances, or the administrator can
simply record a new company greeting which explains the circumstances to
callers.
Recordable System Prompts
Although the SVMi-20i contains many prompts for general purposes, some
people may want to add or record some additional prompts.
This can easily be done using the built-in voice studio. Any prompt in the
system can be re-recorded.