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SVMi-20i User Guide 

© SAMSUNG Electronics Co., Ltd.

 

243

 

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED 
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY 
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL 
PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, 
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF 
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) 
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR 
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS 
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 
==================================================================== 
This product includes cryptographic software written by Eric Young ([email protected]). This product includes 
software written by Tim Hudson ([email protected]). 
 

Original SSLeay License 

----------------------- 
Copyright (C) 1995-1998 Eric Young ([email protected]) 
All rights reserved. 
This package is an SSL implementation written by Eric Young ([email protected]). 
The implementation was written so as to conform with Netscapes SSL. 
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. 
The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; 
not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright 
terms except that the holder is Tim Hudson ([email protected]). Copyright remains Eric Young’s, and as such 
any Copyright notices in the code are not to be removed. 
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the 
library used. 
This can be in the form of a textual message at program startup or in documentation (online or textual) provided 
with the package. 
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the 
following conditions are met: 
 
1.    Redistributions of source code must retain the copyright notice, this list of conditions and the following 

disclaimer. 

2.    Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the 

following disclaimer in the documentation and/or other materials provided with the distribution. 

3.    All advertising materials mentioning features or use of this software must display the following 

acknowledgement: 
“This product includes cryptographic software written by Eric Young ([email protected])” 
The word ‘cryptographic’ can be left out if the rouines from the library being used are not cryptographic 
related:-). 

4.    If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) 

you must include an acknowledgement: “This product includes software written by Tim Hudson 
([email protected])” 

 
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, 
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS 
FOR A PARTICULAR PURPOSE ARE DISCLAIMED.   
IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, 
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, 
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR 
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN 
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY 
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 
The licence and distribution terms for any publically available version or derivative of this code cannot be 
changed. i.e. this code cannot simply be copied and put under another distribution licence 

[including the GNU 

Public Licence.]

 

 

The zlib/libpng License 

version 1.2.3, July 18th, 2005 
 
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler 
 
This software is provided ‘as-is’, without any express or implied warranty. In no event will the authors be held 
liable for any damages arising from the use of this software. 
 
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to 
alter it and redistribute it freely, subject to the following restrictions: 
 
1.    The origin of this software must not be misrepresented; you must not claim that you wrote the original 

software. If you use this software in a product, an acknowledgment in the product documentation would be 
appreciated but is not required. 

2.    Altered source versions must be plainly marked as such, and must not be misrepresented as being the 

original software. 

3.    This notice may not be removed or altered from any source distribution. 

Содержание SVMi-20i

Страница 1: ...Ver 2600 00DMMRGAN 3 0 SVMi 20i User Guide ...

Страница 2: ...are registered trademarks of Netscape Communication Corporation in the United States and other countries All other company and product names may be trademarks of the respective companies with which they are associated This guide should be read before the installation and operation and the operator should correctly install and operate the product by using this guide This guide may be changed for th...

Страница 3: ...three Chapters two Annexes and the Abbreviation CHAPTER 1 Introducing the SVMi 20i Describes the SVMi 20i overview and specifications CHAPTER 2 Configuration Overview Describes how to configure the SVMi 20i CHAPTER 3 Configuration Management Describes how to manage the SVMi 20i ANNEX A Special Characters Used When Writing Dialing Instructions ANNEX B Open Source Announcement ABBREVIATION Describes...

Страница 4: ...s that the reader should follow in order to avoid personal injury or fatality CAUTION Provides information or instructions that the reader should follow in order to avoid a service failure or damage to the system CHECKPOINT Provides the operator with checkpoints for stable system operation NOTE Indicates additional information as a reference Console Screen Output The lined box with Courier New fon...

Страница 5: ... and Technical Support For questions regarding the product and technical supports http www samsungnetwork com Revision History EDITION DATE OF ISSUE REMARKS 1 0 12 2011 First Draft 2 0 01 2012 Modified open source announcement 3 0 02 2012 Modified for miscellaneous updates ...

Страница 6: ...Error Style not defined 6 SAMSUNG Electronics Co Ltd This page is intentionally left blank ...

Страница 7: ... History 5 CHAPTER 1 Introducing the SVMi 20i 11 Functional Overview 12 Auto Attendant 12 Voice Mail 12 Feature Description 13 System Features 13 Auto Attendant Features 15 Access Manager 17 Voice Mail Features 22 Administration Features 33 Audiotext Features 35 E mail Gateway Features 36 Fax On Demand Features 38 Voiceform Questionnaire Q A Features 39 IP Interface Features 41 Hardware Descriptio...

Страница 8: ...gories 66 Restoring the Factory Default Setting 66 Package Update 67 CHAPTER 3 Configuration Management 69 System Main Menu 69 Open Block Table 70 Save Application 71 Schedule Table 72 Subscriber List 74 System Parameters 75 Voice Studio 83 Operating Utilities 85 Override Mode 94 View System Report 95 Site Information 103 Status Screen 103 Explanation of Default Configuration 105 Application Desig...

Страница 9: ...k 149 Fax Block 165 List Block 168 Mailbox Block 173 MClass Block 186 Menu Block 196 Mode Block 204 Network Mailbox Block 207 Port Block 217 Query Block 222 Speak Block 228 Station Block 231 ANNEX A Special Characters Used When Writing Dialing Instructions 235 ANNEX B Open Source Announcement 237 ABBREVIATION 245 A G 245 H V 246 ...

Страница 10: ...TABLE OF CONTENTS 10 SAMSUNG Electronics Co Ltd This page is intentionally left blank ...

Страница 11: ... self contained plug in In Skin Auto Attendant AA and Voice Mail VM card The SVMi 20i is made to work exclusively for the OfficeServ 7000 series systems The SVMi 20i may act as an AA system only a VM system only or both The SVMi 20i can connect to IP enabled phones and trunks without MGI card The SVMi 20i can handle 4 calls simultaneously without license It can handle up to 20 concurrent calls by ...

Страница 12: ...voice mail system Voice Mail The SVMi 20i voice mail provides a message recording service when the called party is unavailable under various conditions busy no answer or all the time When calling an extension number the caller may be routed directly to the voice mail or transferred to the extension first depending on the configuration The voice mail will answer a call with a customized greeting re...

Страница 13: ...sales department s fax machine but if it is enabled in a menu offering choices for the finance department then the call would be sent to the finance department s fax machine Flexible Numbering Plan An organization can assign an extension or a mailbox to any identification number from one to ten digits All of these resources can share the same identification numbering plan without conflict For exam...

Страница 14: ...ng up to 99 different customer operating modes based upon the time of day day of week or specific calendar date During an operating mode every aspect of the call automation application including port utilization caller scripts routing solutions and call coverage options can be customized to meet the organization s operating requirements SVMi 20i s schedule table automatically changes to the correc...

Страница 15: ...ght modes Auto Attendant Features Alphabetic Directory Multiple Callers who do not know an extension number in the system but do know a name may enter the first few letters of the person s name and be transferred to the person s extension number The SVMi 20i can store up to 1 000 unique directory names and a caller can search subscribers using either the first or last name Auto Attendant Routing T...

Страница 16: ...liday and Special Events When your business closes because of a holiday or special event the SVMi 20i can provide a special appropriate prompting to your callers You may create specific holiday schedules so that this process works automatically Incoming Call Overflow The SVMi 20i may be programmed to answer any or all lines immediately or answer only the calls that your operator does not pick up O...

Страница 17: ...igured to recognize single digit routing options or use the same digit as the leading entry of a multi digit routing option For example in the menu processor 1 can be used to route a caller to the sales department and 103 to transfer the caller to a subscriber s extension Access Manager The access manager empowers the subscriber with control over how what when and where they wish to speak to their...

Страница 18: ...ated for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a specific date for hour and minute or until further notice Call Forwarding Forward all calls allows a subscriber to have their incoming calls answered by an associate at another internal extension it is not used to forward ...

Страница 19: ...e been called After each stored telephone number is tried the SVMi 20i will prompt the caller that it is continuing to locate the subscriber If the SVMi 20i cannot locate the subscriber the subscriber s Call Blocking Greeting is played to the caller This feature can be activated for a number of hours 1 to 9 for the end of the current business day for the beginning of the next business day for a da...

Страница 20: ...imated hold time before being connected Callers given the option to hold may be limited When the limit is reached callers can be routed to other extensions or applications that have been configured to deal with this condition Multiple Personal Greetings 9 When a subscriber does not answer or accept a call the SVMi 20i will answer The SVMi 20i recognizes five different reasons why a subscriber does...

Страница 21: ... pickup code The SVMi 20i waits a programmable period of time for the subscriber to pick up the call When the call is not picked up the SVMi 20i notifies the caller that the page was not answered and plays the subscriber s Primary or No Answer greeting Personal Customized Options Each subscriber may have different personal options played to callers For example a caller may hold until the subscribe...

Страница 22: ...tor calls being left in your voice mail box through the speaker of your keyset In function it is very much like screening a call on your home answer machine Auto Conversation Record With the SVMi 20i installed in your phone system you may record all the phone conversations for specific extensions An optional tone with a programmable delay may be played to alert callers and employees during the rec...

Страница 23: ...riber may choose to select messages to play new or old or may configure their mailbox to automatically play new messages This is useful if you are in a situation where keystrokes must be kept to a minimum Broadcast If authorized a subscriber can broadcast a message to everyone in the system Any or all of the subscribers can be given this option By default no subscribers are authorized Call Back Wh...

Страница 24: ...e that the recorded party be notified Samsung is not responsible for any illegal use of this feature Call Back Request Messages Messages may be flagged as call back requested The caller can enter a specific number that will allow the subscriber to return the call by pressing one key Date and Time Stamp Each message you receive will be stamped with the time and date of its arrival This information ...

Страница 25: ... prompt For additional options press 0 External Number Notification When you have messages in your mailbox you may be alerted at your cell phone home phone or any other phone The SVMi 20i will make 3 attempts to contact you If it encounters a busy signal it will try again in 5 minutes If it encounters no answer it will try again in 15 minutes External Pager Notification When you have messages in y...

Страница 26: ...g categories are Urgent Callback Request Reminders Fax Messages Messages from a Specific Sender or Private Messages Individual Mailbox Greeting Each mailbox has its own associated individual greeting recorded in the subscriber s mailbox owner s voice This may be changed as frequently as you desire This only gets played if you do not have one of your call condition greetings recorded Individual Mai...

Страница 27: ... message has been heard you may delete it Message Delivery Options At any time prior to sending a message a subscriber can assign any or all of the following delivery options to a message Urgent Priority Return Receipt Certified Callback Request Private or Reply Required Message Fast Forward When listening to a message you may fast forward 5 seconds This is useful if you are looking for a specific...

Страница 28: ... feature is allowed by the system administrator A subscriber may reply to a message sent by a public caller If the public caller requested a return call the SVMi 20i will play the message envelope and announce Callback Requested This means the public caller entered his or her telephone number into the mailbox with touch tone at the time he left the message Message Retention Time by Subscriber The ...

Страница 29: ...for un listened messages Message Send From within your mailbox you may send a message to any other mailbox owner on the system This makes it easy for any employee who is out of the office to send a message to another internal user Message Scan Message Scan allows a user who is retrieving his or her messages to scan through them The first few seconds of each message will be played This makes it eas...

Страница 30: ... to be available to receive new messages regardless of the number of subscribers logged on This is useful if you wish to use a mailbox for transcription storage or order taking applications Multiple Subscriber Mailboxes Since extensions and mailboxes are separate and independent system resources a mailbox does not have to be defined in terms of an extension or an extension in terms of a mailbox in...

Страница 31: ...t Pager Notification Schedule The Weekly Notification Schedule tells SVMi 20i the days of the week and the hours of the day that a subscriber wants to be notified of new messages via his pager This schedule may be set by the administrator or the subscriber This schedule is independent from the Message Alert Notification Schedule Personal Mailbox Administration You may change settings for your mail...

Страница 32: ...eceipt is placed in the new message queue of the sender s mailbox It contains the date and time that the message was played Self Memo Reminder Using this feature you can easily and quickly leave a reminder in your own mailbox This virtual notepad is available wherever there is a phone and can be set for immediate or future delivery This feature is useful for keeping track of your entire workload t...

Страница 33: ...l further notice Urgent Messages Messages left by and for subscribers may be flagged as Urgent Urgent messages are played first and notification may be configured to only alert you for these urgent messages Volume Control The SVMi 20i supports two message playback volumes This allows you to hear the message in a convenient manner You can press 77 during message playback to toggle between two volum...

Страница 34: ...ing modifying subscribers and switching scheduled modes of operation This makes routine administration easy and convenient If the OfficeServ system with the SVMi 20i is connected to the network with remote access permissions the management interface can be accessed from anywhere through internet Subscriber Administration When logging into the System Administrator Menu the system administrator can ...

Страница 35: ...otext Librarian An Audiotext Librarian manages the announcements that together form its library Its purpose is to make sure that the announcements are not outdated and that the caller receives the appropriate announcement Automatic Announcement Delete Time sensitive announcements can be automatically deleted from an audiotext library An announcement retention time may be set from 1 to 999 days or ...

Страница 36: ...and saved Voice mail messages are now essentially the same as any other e mail message Backups and message archives can be made when they are made for all other types of e mail messages Add text notes and comments to use later as a reference Some if not all e mail clients will allow you to edit the e mail body with comments Some e mail clients will allow you to edit the subject field to help you f...

Страница 37: ... The license server will issue a license key based on the SVMi LAN port s MAC address Multiple E mail Addresses Each subscriber can have 5 e mail addresses for e message delivery and or different 5 e mail addresses for e message notification This is useful if the subscriber gets their e mail at many different locations or if the mailbox provides some types of service ...

Страница 38: ...hey are authorized to receive when and where they want them Guaranteed Fax Incoming fax documents will always be received with this option active even when the company or department fax machine s is busy out of paper or otherwise out of service When all fax machines are busy even those connected to DID Direct Inward Dialing lines the incoming Fax call can be routed to a mailbox capable of acceptin...

Страница 39: ...outed to multiple mailboxes Any part of a caller s response may be distributed among several mailboxes For example a voiceform session might be designed to process customer orders Portions of the caller s responses could be sent to an accounting mailbox for credit approval while the rest of the responses are routed to a shipping department mailbox to expedite the order Playback Header Prompt Each ...

Страница 40: ...eates a series of questions called a script designed to elicit specific responses from a caller One question with its response constitutes a Voice Query and a complete set of questions is a voiceform The responses generated during a dialogue are collected into one or more messages and delivered to designated transcription mailbox es The SVMi 20i manages these messages in the same manner as any oth...

Страница 41: ...to IP phones or trunks automatically After the LAN connection with SVMi 20i is recovered SVMi 20i connects to IP phones or trunks without MGI card automatically sRTP SVMi 20i supports sRTP for RTP stream with IP phones or trunks It supports AES algorithm for all countries and also supports ARIA algorithm for Korea It requires more resources than RTP so maximum guaranteed VM AA ports are 16 OfficeS...

Страница 42: ...ould be used to connects to IP enabled phones and trunks Serial Interface This can be used to connect PC to provide monitoring the system The connector is called the SIO connector Reset Button The sunken button marked RST is the reset button Pressing this will immediately restart the SVMi 20i system and will disconnect any calls in progress Since pressing the RST button during operation will disco...

Страница 43: ... RX data LED will be flickering Orange 1000 BASE TX Ethernet is connected If there is TX RX data LED will be flickering Off Ethernet is not connected SVC LED This will flicker as Green when SVMi 20i is ready to service If all ports are locked up it will flicker as Red VM LED This indicates the one or more ports are off hook If you were to reset or turn the power off you would disconnect the caller...

Страница 44: ... of the voice mail system and depends on the number of installed prompts Mailboxes Virtually Unlimited E Mail Gateway Users 5 Unlimited You have to buy s w license to use this feature for more than 5 users Fax Ports 0 4 You have to buy s w license to use this feature Message retention 9999 days 0 9999 day Number of messages per mailbox 0 9999 0 9999 Max message length 0 9999 s 0 9999 seconds Syste...

Страница 45: ...led in the OfficeServ 7000 series systems When installing an SVMi 20i it is import to remember that it is a computer much the same as any desktop PC and it is therefore very important not to exceed these environmental limits Installing the SVMi 20i OfficeServ 7000 Series Hardware Compatibility It can be installed in any slot of OfficeServ systems but the ports are limited by the maximum ports of t...

Страница 46: ...e installed in any slot of the OfficeServ 7000 series cabinet The procedure for inserting the card is as follows The following figures show the case of the OfficeServ 7400 1 Check that the OfficeServ 7000 series system s power switch is in the OFF position 2 Align the SVMi 20i to the guide rail in the universal slot of the OfficeServ 7000 series cabinet and slide the card into the slot ...

Страница 47: ...last available station group Group Number 5049 by default The final step is to do a proper shut down on the SVMi 20i and press the reset button on the front of the SVMi 20i Setting up the SVMi 20i This section provides the additional steps required to set up the SVMi 20i for operation in the OfficeServ 7000 series telephone system products Included here is information regarding the software set up...

Страница 48: ...licker when the operating system is loaded The SVC LED will flicker when the SVMi 20i is ready to service When SVC LED is flickering the application is running and it s not safe to power down the OfficeServ 7000 series system License Before programming SVMi 20i card s w license key should be installed Without a license only 4 VM AA ports are available and no fax ports are available Maximum license...

Страница 49: ...extension and mailbox templates now before restarting the SVMi 20i 1 MMC 601 All SVMi 20i ports installed must be assigned to the last station group by default the last group number is 5049 This should be identified as BI VMS group type of Device Manger 2 MMC 601 Select either SQUENTIAL or DISTRIBUTED ring mode 3 MMC 207 Confirm that all SVMi 20i ports are set for VMAA use This will be done automa...

Страница 50: ...eboot process the SVMi 20i will communicate through a series of IPC messages to the MP to read the MMC data and start the SVMi 20i accordingly After the SVMi 20i restarts you should change the value of MMC 740 so that it indicates SVM AUTO SETUP NO This will prevent the system from overwriting any future changes you make to the SVMi 20i database Testing the Hardware 1 Call each SVMi 20i port indiv...

Страница 51: ...will be turned off It means it s safe to power down the switch Procedure Two From the Device Manager 1 Select 8 7 4 Shutdown 2 Enter the System Administrator s password Default 0000 3 The SVC LED on the front of the SVMi 20i will be turned off It means it s safe to power down the switch Procedure Three 1 From any phone on the system call one of the SVMi 20i ports or call the station group 5049 2 I...

Страница 52: ...ible peripheral connections will be one of these ports The possible connections are Serial Communication PC Connection The serial communication feature allows the installer or the system administrator to connect any communication device that supports ANSI emulation to the SVMi 20i system for the purpose of system administration Administration via SIO Connect the serial port of the SVMi 20i unit to...

Страница 53: ...ndows HyperTerminal Launch HyperTerminal from your Windows PC and create a new connection 1 Name the connection 2 Connect using the COM port to which the SVMi 20i is connected 3 Set Bits per second to 38 400 4 Set Data Bits to 8 5 Set Parity to None 6 Set Stop Bits to 1 7 Set Flow Control to None 8 Click Properties 9 Click the Settings tab 10 Select Terminal keys 11 Set Emulation type to ANSI or A...

Страница 54: ...i via SIO or telnet 2 Enter the id and password Default id admin password samsung 3 Enter vmcli to run port activity 4 Enter exit to exit port activity The following commands can be typed to determine how much and what type of information is displayed Port Activity Command ACTIVITY Displays the activity log This is also the same view that can be seen from the operating utilities menu It is some ti...

Страница 55: ...ul for the software engineer s when their assistance is required in troubleshooting a problem This monitor can be used alone or with either or both the Monit and debug Monitors Syntax DEBUG port ALL OFF IPC Turns on off monitoring system communication messages for all or specific ports Must be turned off with OFF command not done by maintenance It may be used in combination with any of the other m...

Страница 56: ...pace Syntax STAT PORTSTOP Stops a port and puts it in the idle state Syntax PORTSTOP port UNLOCK Returns a locked port to the idle state Syntax UNLOCK port LAN Port The LAN port on the SVMi 20i is used for programming backup and restore e mail gateway connecting to IP phones and trunks and uploading and downloading files to and from the SVMi 20i This connector is designed to connect to the custome...

Страница 57: ...he SVMi 20i has been tested using Windows HyperTerminal Launch HyperTerminal from your windows PC and create a new connection 1 Name the connection 2 Set Connect Using to TCP IP 3 Set Host Address to the IP address set in MMC 873 4 Set Port Number to 23 5 Click Properties and click Settings tab 6 Select Terminal keys 7 Set Emulation type to ANSI or ANSIW and click ASCII Set up 8 Set Line Wrap to N...

Страница 58: ...u mode for the Day Night service will change automatically when the mode of the OfficeServ changes There are four menu modes in the SVMi 20i Day Night Holiday and Bad weather modes where each mode has its own menus for services Quick Setup Although the set up process has been automated as much as possible the following must be performed manually Record greetings for the Day Mode operation prompt n...

Страница 59: ...ration to change and set these options System Administrator A field technician who installs the system or the system administrator has ultimate authority over the operation of the SVMi 20i and can set or change all the options that require specialized knowledge It is the responsibility of the installing technician to install and program the SVMi 20i to suit the customer s requirements This include...

Страница 60: ...ation Web Management Most of the configuration is achieved through the web management interface OfficeServ DM Device Manager This is considered necessary for initial set up Connecting OfficeServ DM A user can connect to the OfficeServ DM using a web browser Execute a web browser and enter the URL https A B C D where A B C D is the IP address of the OfficeServ system Then the following will be disp...

Страница 61: ...ficeServ DM If it is not installed click Java Web Start PlugIn and then click the button Free Java Download to install the plug in JRE Java Runtime Environment Version Check At least JRE 1 6 should be installed to use OfficeServ DM If an old version of JRE i e lower than the version 1 6 is installed please remove it and install a new version ...

Страница 62: ...fficeServ DM If Java Web Start plug in is installed in your browser the OfficeServ DM will be executed After connecting the system it will ask you to enter the system admin password to login The initial password is samsung Change the password after login the system ...

Страница 63: ...password you are in a mailbox and must first press to reach the main menu 2 When prompted enter the administration password specified in the system wide parameters You will be presented with the system administration menu Edit System Prompts In order to create or edit system prompts do the following tasks 1 Call the SVMi 20i and access the system administration menu 2 Press 1 to edit system prompt...

Страница 64: ...atic scheduling The change to a specific mode will remain in effect until you manually change it back to automatic scheduling You may select a mode for each port in the system according to the following steps 1 Call the SVMi 20i and access the system administration menu 2 Press 3 to manually set the mode 3 Follow the spoken instructions to change the port number 4 Follow the spoken instructions to...

Страница 65: ...ve access the SVMi 20i via the web management and you need to reboot the SVMi 20i Here are the steps 1 Call the SVMi 20i and access the system administration menu 2 Press 4 This is NOT be a spoken option 3 You will then be prompted to again enter the system administration password 4 Enter the system administration password default password is 0000 ...

Страница 66: ...allation System Options This is a collection of the configuration options to make the SVMi 20i operate properly After the SVMi 20i is initialized you should make appropriate configuration changes in the OfficeServ so that related configuration changes are applied to the SVMi 20i Please refer to the OfficeServ configuration guide for detailed information Restoring the Factory Default Setting In ord...

Страница 67: ...in Util tab of the Device Manager Then the following window will pop up 2 Select the file to update Click and select the file to update If the file is selected firmware s version will be displayed in File Information 3 Upload the package Click Upload button to start to upload the file To apply the uploaded file the SVMi 20i will be restarted automatically ...

Страница 68: ...Error Style not defined 68 SAMSUNG Electronics Co Ltd This page is intentionally left blank ...

Страница 69: ...he system main menu provides easy access to the different areas of SVMi 20i configuration The specific areas can be accessed using the cursor controls or by selecting the designation letter The areas that can be accessed are A Open Block Table B Save Application C Schedule Table D Subscriber List E System Parameters F Voice Studio G Operating Utilities H Override Mode I View System Report J Site I...

Страница 70: ...lications This is the most frequently accessed area in the SVMi 20i and determines its behavior when it is routing calls All the prompts and options offered to callers are programmed here Because most of the configuration for any customer will usually be in the block Tables they will be explained in detail separately in the next section ...

Страница 71: ...will ensure that if the system loses power between the time that the changes are made and the nightly maintenance the changes will be preserved For saving this data the SVMi 20i locks its ports temporarily Any idle ports are immediately locked As ports become free they are also locked When all ports are locked the data will be saved and the ports will be placed back online Changes of the customer ...

Страница 72: ...n the SVMi 20i will change its mode whenever the phone system changes its Ring Plan The SVMi 20i selects a mode from this schedule based on the order of precedence For instance when the schedule table entries select the mode Date takes precedence over Day of Week DOW Each entry defines the start time for that specific mode The mode will continue until the next scheduled start time for a particular...

Страница 73: ...the mode setting set for ALL ports They will go into Emergency Service mode and stay there until a scheduled mode which includes or addresses ports 5 6 specifically is applied Date Month and day of month mm dd when the change of mode will occur If a date is entered in this field no option will be given to make an entry in the DOW Day of Week field This entry will take a higher order of precedence ...

Страница 74: ... need to isolate some members of an application from others This area of configuration is used to quickly view or edit the subscriber list You will see a list of subscribers along with their extension and mailbox number Creating a New Subscriber To create a new subscriber press Add button Type in the subscriber s last name enter a comma and type the subscriber s first name Then create or select th...

Страница 75: ...tem Main Menu press System Parameters System Parameters include fields displaying the software release version number the authorized number of ports and options Other parameters control functionality for the whole system The first page mostly provides information only This information may be required during a technical support call General Item Description Version Display Version information of VM...

Страница 76: ...t is allowed to use E Mail Gateway Total Run Time String of Hours Minutes The total time that the system runs Run Time Remaining The time that is allowed to run this system Default Volume Level The choices are Quietest 2 3 Normal 4 5 Loudest Normal is the default for this parameter Management Item Description Daily Maintenance This is the time when the system performs routine daily maintenance Dai...

Страница 77: ...forced to change their password to one that meets these requirements the next time they log in The system will prevent them from doing anything including listening to new messages until they first change their password to meet the minimum requirements If 0 is set there is no minimum password length Valid values can be set from 0 to 8 The default is 0 System Admin This affects the TUI Telephony Use...

Страница 78: ...lt specifically for your application Select Language In order to install a language select the prompt to load and press save button The installed prompts will be displayed in the list If the prompts that you want is not available you have to upload it via management interface or ftp This will take a few minutes Thus do not turn off the system until the upload is completed All language selection is...

Страница 79: ...ess of the host mail server that the SVMi 20i will use to send the e mail error reports to the system administrator Port The default recommended port to use is 25 Most mail servers use port 25 for receiving and sending mails SMTP User ID Optional This is the User ID the SVMi 20i will use to log on to the mail server and identify itself as a client associated with sending mails Password Optional Th...

Страница 80: ... mail servers will require a valid Reply To address E mails with a blank or non formatted Reply To could be considered SPAM and blocked by the server This parameter only applies to e mails that do not have a valid or known From address as in a public caller See the Mailbox block From parameter of an individual subscriber for creating valid From addresses for subscribers sending voice messages to o...

Страница 81: ...ents dictated by some mail E MAIL ADDRESS SYNTAX An e mail address can be entered in a couple of ways A traditional e mail syntax is username mailserverdomain domainsuffix domain suffix can be com net org etc In this case the name entered as the mailbox label name will be displayed in the Inbox From field if the voice message was sent from a subscriber to another subscriber If you do not want the ...

Страница 82: ... SAMSUNG Electronics Co Ltd DNS This is used to enter the domain name server address that the system refers to You have to enter this information to use domain name for the SMTP server of e mail gateway instead of its IP address ...

Страница 83: ... the extension number and press call button To upload prerecorded prompts press upload button and assign the files and upload them The voice file format should be G 711 8000 Hz mono ulaw 64 kbps or wav 8000 Hz mono 16 bit signed 128 kbps format and the filename should be 4 digits 0001 9999 and the extension of files should be 711 or wav according the voice format ...

Страница 84: ...alled languages and from that point the Voice Studio will interact with that language Length sec It indicates the length of the recording in seconds This parameter is automatically filled in by the SVMi 20i when a prompt is recorded Recorded It indicates the date that the recording was made or last updated Description Space is provided for entering the description of the prompt to be recorded Use ...

Страница 85: ...ters contained within the Operating Utilities are as follows Display User Log This log provides information on all user accesses to the system Information displayed includes Subscriber Logon Port Used Service Accessed Message Center Activities Greetings Recorded and all other User Activities During system maintenance this log will be truncated Only the most recent 1 MB will be kept ...

Страница 86: ...d other information including startup and system daily maintenance The information supplied in this log includes SVMi 20i breeding mailbox lost message file recovered SVMi 20i shutting down and other system information During system maintenance this log will be truncated Only the most recent 1 MB will be kept ...

Страница 87: ...og of all of SVMi 20i activities These include changing to another mode SVMi 20i hanging up new call and call data or searching on caller ID or entry Everything the SVMi 20i performs is logged here During system maintenance this log will be truncated Only the most recent 1 MB will be kept ...

Страница 88: ...stem does exactly what you would expect It will deactivate the SVMi 20i and shut down the application The SVMi 20i will not answer a telephone call until restarted This is the preferred and recommended method of shutting down the SVMi 20i also referred to as a Proper Shutdown ...

Страница 89: ...s will be listed under Group Numbers are convenient for organizing large sets of subscribers into specific groups In such cases several subscribers may have the same extension or mailbox number or the organization may wish to restrict transfers between the different groups Because the SVMi 20i does not allow the same extension or mailbox number to be used more than once in a group and only allows ...

Страница 90: ... txt and include separate columns for the user name extension and or mailbox Only the subscriber list may be in the file The user txt file can look like the following Sandy Parks 217 217 Dusty Roads 222 202 Sonny Skies 227 007 Jane Doe 201 John Doe 202 4 View Import List Scroll through and review the subscriber list The list may not be edited at this point Accept it as is by pressing OK or reject ...

Страница 91: ... This facility allows to backup and restore the configuration user mailboxes and customized prompts This does not support to backup and restore the recorded messages in users mailboxes You have to use ftp client program to do it The port number of ftp application is 21 ...

Страница 92: ...lectronics Co Ltd Clear Report Count This clears all report counters Report counters can be found throughout the SVMi 20i block definitions and on the Status Screen This will not clear the total run time display in System Wide Parameters ...

Страница 93: ...e default configuration of the SVMi 20i select Operating Utilities and select Initialize menu from the WEB GUI This will restore default block configurations back to the factory preset settings and delete any existing mailboxes messages custom prompts and re recorded prompts ...

Страница 94: ...pecified ports until the system administrator reasserts the automatic schedule The Override Mode can be activated remotely by the system administrator Refer to Manual Mode Selection as well The Override Mode has one page which contains all parameters The parameters are grouped by category as follows Item Description Port This parameter specifies which port s are to be set active to a specific Mode...

Страница 95: ... resource utilization Note that there are many applications that introduce complexity to the reporting process For instance blind transfers will generate a call record when the SVMi 20i answers and then another record when the station forwards or recalls i e two records are generated for one call Also the calculations are made by each module of software and may seem to be inconsistent sometimes Fo...

Страница 96: ...ime the report was actually created Calls The total number of calls serviced by an application type Minutes Total minutes that calls were connected to an application type Connected Callers The total percentages of calls connected to an application type Application Call Distribution A bar chart of the different applications and the percentages of calls that each application serviced IntraAppls is i...

Страница 97: ...ly created Subs Calls The total number of calls to the subscriber s extensions listed by how the calls were handled completed redirected rejected etc Calls To Subscribers Extensions A listing of how all calls to the subscribers were handled and their percentages For example 9 of all calls to subscribers were cases where the subscriber s extension was busy Total Subs Calls The total number of calls...

Страница 98: ...al number of public callers that accessed a particular type of Message Activity The second column is the percentage of public callers out of the total number of callers including subscribers that accessed a particular type of Message Activity Subscriber The first column is the total number of subscriber callers that accessed a particular type of Message Activity The second column is the percentage...

Страница 99: ...d and the date ending at the current date Created The date and time the report was actually created Calls The total number of calls listed by each Call Code Total Count The percentage of the calls of a particular Call Code Minutes The total connect time in minutes of all calls of a particular Call Code Port Utilization By Call Code A listing of the Call Code types and their port utilization by per...

Страница 100: ...he date ending at the current date Created The date and time the report was actually created Calls The total number of calls that came in during a specific hour Total Count The percentage of all calls received during a specific hour Minutes The total connect time in minutes of all calls during a specific time period Port Utilization By Hour A listing of the time periods and their port utilization ...

Страница 101: ... the date ending at the current date Created The date and time the report was actually created Calls The total number of calls that came in on a specific port Total Count The percentage of all calls received on a specific port Minutes The total connect time in minute of all calls on a specific port Port Utilization A listing of the ports and the percentage of calls handled by each port represented...

Страница 102: ...he current date Created The date and time the report was actually created Calls The total number of calls that came in on a specific day of the week Total Count The percentage of all calls received on a specific day of the week Minutes The total connect time in minutes of all calls on a specific day of the week Port Utilization A listing of the days of the week and the percentage of calls handled ...

Страница 103: ...creen The is the normal operating page for the SVMi 20i The Status Screen is a display only facility and shows information in real time relating to the current status of the SVMi 20i The following information is displayed Item Description Port The Port column indicates the voice port number Mode The Mode Number column displays which mode the port is in Active Block This column displays which block...

Страница 104: ...ectory Times All Ports Busy The total number of times all ports have been busy Number Of Subscribers The total number of subscribers on the system This is actually a mailbox count Total Message Count The total number of messages in the system This includes new and saved messages Avg Messages Mailbox The average number of messages per mailbox Disk Space Available The total disk space available in h...

Страница 105: ...answered by the PORT block which consult the SCHEDULE Table to see which MODE block should take control of the call session The MODE block will then pass control to one of the MENU blocks based on call type This may have sounded complicated but is quite simple By default all of the configurations are done for you Most of the applications for a customer actually starts at the MENU block Knowledge o...

Страница 106: ...cks that together forms its Audiotext Library On demand it finds and plays the caller specified Announcement s Manages Announcement Block retention recording length and authorizations and caller replay options It also controls the caller s path through its library Bye Block Speaks a prompt usually Good bye then terminates the call session Dial Block This block is typically used for dial devices su...

Страница 107: ... Document Librarian List Block This delivers a recorded voice message to a list of mailboxes It may contain other lists as members Mailbox Block This receives records sends and stores multimedia messages It contains default personal greeting name and password for a subscriber This block contains all the parameters for a mailbox including cell phone notification One usually exists for each phone on...

Страница 108: ...is passed to another block based on the target of the NEXT pointer Station Block The station block is responsible for dialing When the SVMi 20i dials or transfers any calls it uses the station block All devices accessible via Touch Tone dialing on the SVMi 20i use at least one of these Each contains call progress information to monitor and processes calls to the associated device s Extension and M...

Страница 109: ...d of a call control path Event Pointers A Call Director uses EVENT POINTERS to pass control of a call to the next block All EVENT POINTERS consist of an INPUT value an ACTION a Block TYPE and a TARGET An INPUT value is a collection of digits whether received from a caller via DTMF telephone system or network integration information collected in the block An ACTION is that which takes place when in...

Страница 110: ...ing mode is given an unique number by the system Valid numbers are 01 99 and are assigned in sequence as new modes are created Click at this field to select a pointer mode from which an existing mode name may be selected The mode number and name are associated with the block s pointers but not the block itself This allows one block to route calls to different destinations in different modes using ...

Страница 111: ...lication Each block or group of announcement blocks is associated with and managed by an Audiotext Librarian The Announcement Block is commonly used to speak information to the caller which is updated on a regular basis To play an announcement block a menu is used to collect digits from the caller that match the number of the announcement block and then the menu block passes control to an Audiotex...

Страница 112: ...n Block associated with this announcement Length SVMi 20i automatically fills in the length of the recorded announcement If nothing is recorded this value is 0 Recorded The last date the recording was modified or if unchanged the original date of recording This information is automatically filled by the system Description For convenience in recording and documenting what an announcement plays to c...

Страница 113: ... would like to program If you select Default it means all the time unless another mode is entered to override the default setting If you want the same setting to be in effect all the time simply program the default mode and leave the settings for all other modes blank NEXT The next block to go to after an announcement has played This may only be another announcement If left blank this announcement...

Страница 114: ...enu block passes control to an Audiotext Librarian The Audiotext Librarian calls the announcement that matched the digits entered by the caller There is no limit to the number of Announcement Blocks a Librarian may manage Also an individual Announcement Block may be accessed through different Librarians This is useful for setting different control conditions for the person administering the record...

Страница 115: ...be pressed but goes immediately to the Target of the active Escape Pointer Wild card digit The Wild Card Digit is used to play a set of announcements in a contiguous series whose Announcement Block Numbers all match the wild card specification Announcements play without pause in ascending numeric order Example When callers enter any number from 500 through 599 the menu translates this entry to 5 i...

Страница 116: ...to dial the Digit to Replay to hear the announcement again Valid entries are 0001 9999 with blank indicating say nothing This prompt will not be played if digit to replay message is blank Get password prompt A prompt which instructs the subscriber to enter their admin password Invalid entry prompt The number of the prompt to play if the caller makes an invalid entry Days The number of days from 1 ...

Страница 117: ...ave the settings for all other modes blank NEXT The block to go to after the caller has listened to the announcement s NO DATA The block to go to if there is not an announcement recorded but an Announcement Block exists ESCAPE The block to go to if the caller presses the Escape digit to escape from an announcement the Escape digit may be pressed anytime during the play of the announcement It is re...

Страница 118: ...le in the SVMi 20i but additional Bye blocks can be added Item Description Label Name The name of this block A block name can be any alphanumeric string of up to 16 characters including spaces A block name may not be the same as another block name MBX EXT or LIST numbers may not be duplicated within the same group Disconnect Prompt The number of a prompt that the SVMi 20i speaks before disconnecti...

Страница 119: ...em to process telephone calls or least cost routing of outgoing long distance calls DIAL blocks may also be used in conjunction with an Extension block to create various types of extension hunt groups This is accomplished by setting up Event Pointers in the blocks to hunt through designated extensions until an appropriate service provider is located Each Dial block is associated with a Station blo...

Страница 120: ...er SVMi 20i registers containing numeric data When using register information as part of a dialing sequence the register character is always preceded by a sign Supervision This is how a call is handled when transferred Select one of the following options NONE This is a blind transfer A blind transfer indicates that once a call is transferred the system no longer monitors the call for any subsequen...

Страница 121: ... following range Answered This shows the number of calls processed by the block which were answered by the called party and what percentage of the total calls this number represents No Answer This shows the number of calls processed by this block which were unanswered resulted in Ring No Answer and what percentage of the total calls this number represents Busy Count This shows the number of calls ...

Страница 122: ...f This allows one block to route calls to different destinations in different modes using different targets for the pointers various mode references For example the No Answer pointer might route callers to an operator s extension in the Day Mode but after 5 00 PM it would route them to a Night Options menu in the Night Mode Pointers set in the Default mode are always in effect unless the same poin...

Страница 123: ...a busy condition is encountered FBUSY The SVMi 20i goes immediately to a designated target block when a fast busy is encountered ERROR The SVMi 20i goes immediately to a designated target block if an error signal is encountered after dialing the number If an applicable pointer is not set or the supervision parameter is set to none the SVMi 20i will go on hook after dialing This is a typical situat...

Страница 124: ...r s entry and also whether or not to speak the extension number of the matching name to the called party The directory will search on extensions first If no match is found then it will search mailboxes Search Information Item Description Label Name This is the name of the block A block name can be any alphanumeric string of up to 16 characters including spaces A block name may not be the same as a...

Страница 125: ...earch Smith If this value is set to Y yes the directory will search John Include unnamed objects If this parameter is set to YES search targets with no recorded name will be included in the directory listing to be played to a caller In this case the SVMi 20i announces the number of the search target This could for example be an extension or mailbox number Speak name on exit If this parameter is se...

Страница 126: ...ame To reach No matches found This is a prompt indicating that no matches were found Invalid entry This is a prompt indicating that the caller input is invalid Press 9 for more names This is a prompt offering the caller additional matches Press 0 for a new name This is a prompt offering the caller an option to search for another name Press to exit This is a prompt offering the caller an option to ...

Страница 127: ...efault setting If you want the same setting to be in effect all the time simply program the default mode and leave the settings for all other modes blank ESCAPE This is a block to go to if the caller presses the Escape digit to escape from an announcement the Escape digit may be pressed anytime during the play of an announcement It is recommended that the target block be the initial MENU block Thi...

Страница 128: ...s Its Personality page determines whether individual subscribers are authorized to modify its documents and sets the password controlling an administrator s telephone access to recording the voice label If so authorized the administrator may create Fax Blocks over the phone in addition to editing or deleting the documents There is no limit to the number of Fax Blocks a Librarian may manage Also an...

Страница 129: ... is reset each time a fax is selected for transmission if the parameter Refresh Retention below is set to Yes Maximum accesses The number of times 1 99 documents accessed through this Librarian may be selected for transmission before being deleted Set the value to 0 to disable this feature and control retention based on time only Refresh retention Set to Yes to reinitialize the Retention Days time...

Страница 130: ...on name The Station type to use for off premise fax back deliveries Select a new or existing station Block The Prefix field in the corresponding Station Block should include any digits required for SVMi 20i to obtain dial tone from the local CO e g 9 to access a trunk on the PBX The Prefix may include up to eight digits Valid dialing characters are 1234567890 abcd WKX In most areas a Suffix is not...

Страница 131: ...cept the same digits as in Local Call fields Wait for fax tone If the Rings for No Answer is set to 0 or 1 for using blind or partial transfer supervision on fax call backs this field should be set from 1 to 99 seconds to tell SVMi 20i to listen that length of time for the remote fax machine s answer tone before aborting a call as not answered If rings are set to 2 or more for full supervision SVM...

Страница 132: ...to re enter an option digit if their initial entry is not a valid digit If set to 0 only the initial entry is allowed Maximum faxes per call The number of faxes from 1 to 10 callers may select during a single call whether for This Call or via Call Back Confirm each fax Set to Yes to allow callers to confirm each selected fax independently or No to allow confirmation only after the final selection ...

Страница 133: ...cuments Wildcard The Wild Card Digit is used to access a set of fax documents in a continuous series whose Fax Block Numbers all match the wild card specification Faxes are selected in ascending numeric order Example When callers enter any number from 500 through 599 the Menu translates this entry to 5 if is the wild card digit The caller then receives all faxes in Blocks having numbers that are 3...

Страница 134: ...announced to the caller This call The digit a caller is prompted to press to receive selected documents during the current call assumes caller is calling from handset of fax machine If this field is blank and a digit is set in the Call Back field no option to receive during this call will be provided Call back The digit a caller is prompted to press to request fax delivery via a later Call Back Se...

Страница 135: ...ivated when the administrator finishes inputting a document For convenience it should be the same Menu Block from which fax administration was initiated This allows the administrator to continue to add more documents to the Library ESCAPE This determines the Block to which control will be passed if the caller presses the Escape digit It is usually a Menu Block to provide the caller with other opti...

Страница 136: ...these attempts Prompts Item Description Caller Interface Prompts These are the prompts spoken to callers when they send and or receive fax documents The default prompts 200 217 are prerecorded and contain all the appropriate verbiage If these prompts are to be rerecorded the new prompts should contain the identical information on a per prompt basis to ensure that the caller is prompted for the cor...

Страница 137: ... blocks that the ECLASS block may be associated with The operating modes in the Call Director section of the ECLASS block provide a flexibility to handle calls differently for various modes of operation typically at different times of the day The Call Director uses Event Pointers to pass control of the caller General Item Description VMS Group VMS group Label Name The first parameter is the block ...

Страница 138: ...e allowable input is 0 99 seconds Retries on invalid entry The number of times from 0 to 99 that the SVMi 20i will allow the caller to reenter his password if an invalid password was entered Repeat on no entry The number of times from 0 to 9 that the SVMi 20i will repeat prompts if no entry is made by the caller This only effects prompts associated with the ECLASS block To make the system play a p...

Страница 139: ...rator pointer Escape This is a digit that the caller enters to exit immediately from the current process Control is passed to the block indicated by the Options pointer This digit is also used by a subscriber when exiting from the Extension menu Control is passed to the block specified by the USER EXIT pointer Allowable digits are 0 9 and Prompts Item Description Target herald prompt The prompt pl...

Страница 140: ...fault this is I m sorry that party is not available Error prompt The prompt played in an error condition By default this is I m sorry that call did not go through Accept call This is the digit a called party enters to indicate that they will accept the call during a screened transfer Allowable digits are 0 9 A prompt will be played to the called party to remind them of the digit selection Redirect...

Страница 141: ...SVMi 20i will look at the Queue Full or Expand event pointer to determine what action to take Allowable input ranges from 1 to 99 minutes Require input every nth try This allows the caller to remain on hold for a busy extension without pressing the hold digit for each retry interval This parameter specifies the number of retry intervals that the caller is not prompted to enter a digit to indicate ...

Страница 142: ...o hold for a busy extension There are two parameters for this feature 1st The Hold position will be played when the caller first begins to hold 2nd The Hold position will be played each time the SVMi 20i attempts to connect a call Announce hold time The system will advise the caller of the average hold time when selecting to hold for a busy extension if this feature is enabled There are two parame...

Страница 143: ...if the caller is on a trunk and the Trunk TBL file contains valid Trunk ID data Item Description Use Remote Hold Yes uses the remote hold option on the switch This will allow the subscriber paged to simply go to any phone and do a remote hold pickup of his extension No uses the standard Park and Page options allowed on the switch The Subscriber would do a pickup of the announced trunk Remote Hold ...

Страница 144: ...aging Valid zone entries are 0 All Internal Zones 1 Internal Zone 1 2 Internal Zone 2 3 Internal Zone 3 4 Internal Zone 4 5 External Zone 1 6 External Zone 2 7 External Zone 3 8 External Zone 4 9 All External Zones All Zones Instructions Enter the pickup instructions that will be spoken over the paging system If Use Remote Hold is Yes then this parameter can and should be empty or it could be 12 K...

Страница 145: ...efault this is to pick up dial Pager busy prompt The prompt that plays during caller paging options By default this is I m sorry that party is already being paged please make another selection Page failed prompt The prompt that plays during caller paging options By default this is I m sorry your page was not answered Item Park and Page Remote Hold and Page Use Remote Hold No Yes Remote Hold Dial K...

Страница 146: ...o Y to allow the subscriber to make local Outcalls The Off Premise Station Type indicates Station type to use for off premise out calls Leave blank for auto select Long distance Set to Y to allow subscriber to make long distance Outcalls The Long Distance Station Type indicates Station type to use for long distance out calls Leave blank for auto select Excepted Area Codes These 10 spaces are used ...

Страница 147: ...ans all the time unless another mode is entered to override the default setting If you want the same setting to be in effect all the time simply program the default mode and leave the settings for all other modes blank MESSAGE This causes the SVMi 20i to go directly to the designated block if the caller chooses to leave a message This is usually an MCLASS block which routes the caller to a mailbox...

Страница 148: ...o if a public caller presses the escape digit NO ENTRY This is the block to go to if no entry is made within the ECLASS block when prompted INVALID This is the block to go to if an invalid entry is made within the ECLASS block when prompted QUE FULL The next block to go to if the number of callers allowed to hold in queue is exceeded See Max in hold queue parameter in the MODE block The SVMi 20i w...

Страница 149: ...p VMS group Label Name The name of this block A block name can be any alphanumeric string of up to 16 characters including spaces A block name may not be the same as another block name MBX EXT or LIST numbers may not be duplicated within the same group The SVMi 20i stores the subscriber name in either lastname firstname or firstname lastname When entering the subscriber name it is suggested that y...

Страница 150: ... subscriber Extension block Entering a Mailbox block here indicates that this extension owns the specified mailbox EClass The name of the EClass block that contains the class of service information for this Extension Much of the prompts control and parameters are located here See the EClass block for detailed information and operation Language This is a language option You may select from any inst...

Страница 151: ...nization share a single telephone Each person in the group can be assigned his own Key in the SVMi 20i subscriber database The Dial Number however will be the same for each virtual extension This allows callers to enter a distinctive Key for each member of the group even though they ring the same telephone A call presentation prompt can be customized for each virtual extension subscriber for examp...

Страница 152: ...waits until the call is answered If the call is not answered NO ANSWER the call transfer is aborted pulling the call back and follows the extension block s No Answer call condition rules This can be to play the subscriber s Primary No Answer Greeting if recorded or be directed to the Call Director to ask where to send the call for that call condition Each of the next supervision levels are simply ...

Страница 153: ...ll If the call is rejected it is considered to be a blocked call condition The call transfer is aborted pulling the call back and follows the extension block s blocked call condition rules This can be to play the subscriber s blocked Greeting if recorded to play Primary Greeting if recorded or to be directed to the Call Director to ask where to send the call for that call condition Subscriber Pass...

Страница 154: ...r enables the subscriber to login without a password when logging in from their extension Directory public user A Y in these parameters along with the subscribers name recorded in the mailbox allows this object to be listed in either of the appropriate Directories The Public directory is the directory that callers access while the User directory is the directory that subscribers access Retention d...

Страница 155: ...ere you must also assign a destination to the Remote Fwd pointer in the Extension block call director page When this feature is activated the SVMi 20i will perform a blind transfer and the control of the call will then be passed to the forward destination Call screening A Y in this parameter allows the subscriber to set call screening for their extension The SVMi 20i asks the calling party to spea...

Страница 156: ...n the opportunity to immediately connect with that caller Busy greeting allowed Allows a subscriber to record a busy greeting This option can only be set by the subscriber if the extension has Greeting type of Basic Alternate location allowed If this is set to Yes then a subscriber can use the Access Manager Menu digit 4 from the Main Menu to set an alternate number where they can be reached This ...

Страница 157: ...er Recorded When a subscriber is using the Basic greeting type different greetings will play depending on different call coverage conditions When a subscriber has the Basic greeting enabled he or she will be able to access and program the Personal greeting menu from their telephone There are 9 personal greetings available and any greeting may be assigned to any call coverage condition The call cov...

Страница 158: ... Conditions No Answer Busy Blocked Night and Rejected Caller In this case the greeting should be very general Availability Schedule If allowed by setting Scheduling to Y a subscriber may define an availability schedule During the time a subscriber is available according to this schedule the call will be transferred to the extension block s dial number and the no answer greeting will play if record...

Страница 159: ...n allowed in EClass System Caller Options Digit Assignment but the subscriber s greeting will have to announce these Additionally any other options that have been assigned in the extension Caller Options Processor Extension block Caller Option Processor page will be available to callers Option Description This column is used to describe what the caller will experience as a result of pressing the T...

Страница 160: ... Answer pointer might route callers to an associate s Extension during the Day Mode but after 5 00 PM it would route them to a mailbox during the Night Mode Pointers set in the default Mode are always in effect unless the same Pointer is set in the current Operating Mode The SVMi 20i will display default Mode pointers in a block while displaying pointers in another mode The default Mode pointers w...

Страница 161: ...ed in this block and the EClass block associated with it the SVMi 20i will not present the caller the option to leave a message in the event of a busy or no answer for this extension OPTIONS This pointer is reached because the EClass General page assigned a specific digit to options and allowed the feature for at least one call condition The extension block Caller options processor page will then ...

Страница 162: ...es immediately to the designated target block when a caller enters an invalid input The SVMi 20i will not prompt the caller prior to doing this General Page of the EClass block allows for multiple caller mistakes in a parameter called Retries on invalid input QUE FULL The next block to go to if the number of callers allowed to hold in queue is exceeded See EClass Hold Controls page REMOTE FWD The ...

Страница 163: ... in the following range Answered The number of calls processed by this block which were answered by the called party and what percentage of the total calls this number represents No answer The number of calls processed by this block which encountered a ring no answer condition and what percentage of the total calls this number represents Busy The number of calls processed by this block which encou...

Страница 164: ...e number of calls processed by this block during which the callers made no entry in response to the available options and what percentage of the total calls this number represents Left message The number of calls processed by this block during which the callers chose to record a voicemail message and the percentage of the total calls this number represents Operator The number of calls processed by...

Страница 165: ...andle calls differently for various modes of operation typically at different times of the day The Call Director uses Event Pointers to pass control of the caller Control goes either to another Fax Block or returns to the Document Librarian General Information Item Description VMS Group The Fax Group Number is located to the left of the Fax Block Name Group Numbers are convenient for organizing la...

Страница 166: ...n standard pages If no document exists the value will be 0 Each document may be a maximum of 15 pages long Voice label size The length in seconds of this Block s Voice Label if one has been recorded Voice Labels are played to the caller upon selecting a fax document They usually describe the content or subject of the selected fax Valid lengths are from 1 to 300 seconds Updated on Displays the last...

Страница 167: ...ch mode Choose the mode you would like to program If you select Default it means all the time unless another mode is entered to override the default setting If you want the same setting to be in effect all the time simply program the default mode and leave the settings for all other modes blank NEXT The next Block to go to after this fax document is selected The Next pointer can only point to anot...

Страница 168: ...ording to changes in the operating mode General Item Description VMS Group VMS group Label Name The name of this block A block name can be any alphanumeric string of up to 16 characters including spaces A block name may not be the same as another block name MBX EXT or LIST numbers may not be duplicated within the same group The LIST Group Number is located to the left of the LIST block name Group ...

Страница 169: ...nflicting information is contained in these fields the extension block has priority and the LIST block will be automatically changed to match This selection is based on the order of the defined languages in language page of the System Wide Parameters If the languages are to be reordered added to or changed in language page of the System Wide Parameters then this field should be re entered Send bro...

Страница 170: ... To Indicates the period between the date when the Report Counters were last cleared and the current date Msgs distributed The total number of messages distributed to list members during the period specified in the range below This will not apply to members of the list that are Network MBX members There is no way to un deliver a message sent to a Network MBX after it has been sent List Member This...

Страница 171: ... the No Answer pointer might route callers to an associate s extension during the Day mode but after 5 00 PM it would route them to a mailbox during the Night mode Pointers set in the default mode are always in effect unless the same pointer is set in the current operating mode The SVMi 20i will display the default mode pointers in a block while showing pointers in another mode The default mode po...

Страница 172: ...listening to the List greeting or while leaving a message When the Escape digit is pressed the SVMi 20i will immediately exit the process that it s in and go to the block defined in this pointer GREET DTMF This is the block that the SVMi 20i will pass control to if the caller enters any valid DTMF while listening to the List greeting If defined the Admin digit escape digit digit to skip the greeti...

Страница 173: ...om the mailbox user and choose to review re record send or discard his or her message Event pointers are used to provide flexibility to handle messaging differently for various modes of operation typically at different times of the day The mailbox group number is convenient for organizing mailboxes and or subscribers into application specific groups This number must be the same as the group number...

Страница 174: ...lastname format the directory search would not be accurate and subscribers entered out of format could not be accessed from the directory Number This is the number of the mailbox It cannot be the same as any other mailbox block or list block This is the number that is used to give the block a unique identity It is also the number that is used to call the mailbox and can be referred to as it s Key ...

Страница 175: ...hone any longer than they have to so they can save minutes on their phone The SVMi 20i will beep once for a single message and twice if there is more than one message Directory Public User A Y in these parameters and the subscribers name recorded in the mailbox allows this object to be listed in either of the appropriate directories The public directory is the directory that callers access The use...

Страница 176: ...Imperative When a message is designated as Reply Required the messages recipient MUST reply to the message before the message can be saved or deleted When a message is designated as Delivery Imperative the SVMi 20i will take an extra step to deliver it The recipient s stored telephone numbers will be tried Workload manager This allows access to the subscriber workload manager in the subscriber tel...

Страница 177: ... greeting allowed When set to yes the caller is allowed to record a mailbox greeting Message alert control allowed When set to yes the caller is allowed to turn on and off the message alert and set the alert number Extended prompting enabled A Y in this field enables the full length extended prompting to play to a subscriber the next time he or she logs into his or her mailbox Once the flag is set...

Страница 178: ...may be overridden by the phone interface Alert on urgent message only If this is enabled the SVMi 20i alerts the subscriber only if the message left was designated as urgent Alert phone number This is the phone number where you want to be notified of your new messages if you have enabled message alert in your mailbox Delivery Schedule Enter the start and the end times for each day of the week that...

Страница 179: ... forwarding If this parameter is set to Y the new message that is to be Auto Forwarded will be discarded from this mailbox when the forwarding takes place If this parameter is set to N the mailbox will retain a copy of the message that is Auto Forwarded This parameter is only active when Enable Auto Forward parameter is set to Y Auto forward delay HH MM The number of hours and or minutes before a ...

Страница 180: ...subscriber Fax Mail SVMi 20i requires additional license for FaxMail functionality Item Description Mailbox can receive faxes A Yes enables the subscriber to receive Fax Mail messages An No disables this option Mailbox can send faxes A Yes enables the subscriber to send Forward Fax Mail messages received to another subscriber An No disables this option Fax delivery is on A Yes enables that deliver...

Страница 181: ... Fax Mail messages received by this subscriber will be sent to this designated fax number If Fax Delivery is No then this number will be offered to the subscriber while trying to retrieve a Fax Mail message as the default Fax number The subscriber can elect to send their faxes here or temporarily override the number and enter a new number for that series of fax messages Delivery Schedule Enter the...

Страница 182: ...bscriber or mailbox can have up to 5 different e mail addresses assigned Notify Only Enter the e mail address or addresses that the subscriber wishes to have E Message Notification sent to A subscriber or mailbox can have up to 5 different e mail addresses assigned E MAIL ADDRESS SYNTAX An e mail address can be entered in a couple of ways The traditional e mail syntax is username mailserverdomain ...

Страница 183: ...e default mode are always in effect unless the same pointer is set in the current operating mode The SVMi 20i will display Default Mode pointers in a block while viewing pointers in another mode The default mode pointers will be grayed out to denote that they are not in the current mode MSG LEFT This is the block that the SVMi 20i will pass control to if the caller leaves a message The target bloc...

Страница 184: ...ng and the operator digit are not considered valid for this pointer The target block is a menu block which performs a search operation to match the caller ENTRY to the INPUT value of a pointer or the number of an extension or a mailbox OPERATOR This is the target block that the SVMi 20i will pass control to if the caller presses the Operator digit while listening to the mailbox greeting or recordi...

Страница 185: ... has sent regardless of destination Message received The number of messages that this subscriber has received from Public Callers and from other subscribers Total connect minutes The total amount of time connected to the mailbox Current message count The total number of messages in this mailbox listed according to those received from public callers and from other subscribers New messages The curre...

Страница 186: ...retained Message Waiting Indication MWI dialing codes Message Alert and other parameters There is no limit to the number of Mailbox blocks that the MClass block may be associated with General Item Description VMS Group VMS group Label Name This is the name of the MClass and is used to reference this block It must be a unique name and cannot be the same as any other MClass block Max greeting length...

Страница 187: ... full condition immediately after entering his password Maximum messages length sec Maximum duration allowed that a public caller can leave messages for a mailbox or List box from 1 to 9999 seconds Message retention day The number of days from 1 to 9999 that unread messages will remain before being automatically discarded An individual message s retention will be reset to this value each time the ...

Страница 188: ...e digit to skip greeting and initiate to send a fax Digit for operator assistance The Operator digit when defined allows the caller while listening to the subscriber s personal greeting or recording a message to press a specific digit to transfer to the operator defined by the OPERATOR pointer Digit to skip greeting The digit to skip the greeting when defined allows the caller while listening to t...

Страница 189: ...tely to the user mode requesting a password to be entered for the subscriber access to the mailbox When sending a message recorded in the mailbox user mode prefacing the mailbox number with the Admin digit will request delivery confirmation Digit to escape Escape digit and Admin digit should not be set to the same digit OutCall Item Description Number of attempts The number of attempts made to per...

Страница 190: ...scriber to make long distance callbacks Station Type Station block type to use for on premise off premise long distance callbacks Leave this field blank for the SVMi 20i to auto select Excepted Area Codes These 10 spaces are used to specify area codes that subscribers are not allowed to call Use this to restrict toll calls such as calls to 1 900 numbers Prompts Item Description Prompt prior to rec...

Страница 191: ... It may be changed to any other system prompt or you may replace it with a custom prompt Prompt for call back By default this prompt is To request a callback press 3 It may be changed to any other system prompt or you may replace it with a custom prompt Prompt for phone number By default this prompt is Enter the telephone number where you can be reached It may be changed to any other system prompt...

Страница 192: ... s User ID for logging into the mail server verifying that it is the client it said it was Mail servers that are on a local LAN and that do not have public IP addresses often do not require authentication Domain The Domain is used as part of the authentication process between the SVMi 20i and the mail server Based on the Local Domain Name and Domain ID the mail server can validate that it is accep...

Страница 193: ...ow in place of the Message Retention set on General page Message retention to use Sets the number of days to retain the voice message as New after it sends it to the mail server A value of 0 means delete the original voice message immediately after it is picked up and sent to the mail server Adjust Message Retention must be set to Y for this parameter to take effect The selected range is from 0 to...

Страница 194: ...he Day mode but after 5 00 PM it would route them to a mailbox during the Night mode Pointers set in the default mode are in effect unless overridden by the same pointer set in the current operating mode The SVMi 20i will display default mode pointers in a block while viewing pointers in another mode The default mode pointers will be grayed out to denote that they are not in the current mode MSG L...

Страница 195: ...he menu will perform a search operation to match the caller ENTRY to the KEY value of a pointer or the number of an extension or a mailbox OPERATOR This is the block to go to if the caller presses the operator digit while listening to the mailbox greeting USER EXIT This is the block proceeded to if a mailbox user presses star to exit from their mailbox It is recommended that the named block be the...

Страница 196: ...with an input value of 1 directs the caller to an extension group within the system called SALES If the caller entered 223 the menu may be configured to search for an extension or mailbox When a match is found the SVMi 20i looks to see if it should translate the input into a new value before performing the search The SVMi 20i then transfers control to a block defined in the target name field This ...

Страница 197: ...uage option selected by the caller Administrati on Normally the key is used as a prefix for signaling administrative functions When it is the first digit pressed it does not count as one of the digits pressed when compared to Maximum Caller Entry Digits In other words if a caller enters 123 it will count as a total of 3 digits Some applications may require restriction of administrative capabilitie...

Страница 198: ... digits This is the time in seconds from 0 to 99 that the SVMi 20i will wait for the caller to make a subsequent entry This timer begins after the caller s first entry digit has been received and resets after each digit pressed by the caller up to the Max Caller Entry value Repeat prompts if no entry Indicates the number of times from 0 to 9 that the menu prompts are repeated if no entry is made b...

Страница 199: ...m the menu search in the CID FwdID or TRUNK call session memory register for use as input to subsequent menu operations To change this value click to bring up a pick list of appropriate values Highlight and select one Digit Assignment Administration and Escape digits should never be set to the same value Menu Input Processor ...

Страница 200: ...is menu INVALID The block that the SVMi 20i will execute next if the caller has made too many invalid entries determined by Retries allowed or a search on a value other than ENTRY failed to find a match FAXCALL The block that the SVMi 20i will execute next after hearing a FAX Tone This applies only when the FAX machine is an extension of the system User defined event pointers These are the event p...

Страница 201: ...file can be used for more than one menu block Type Is the three character abbreviation for the type of block targeted Below are a few examples MBX represents Mailbox EXT represents Extension MNU represents Menu Gp Group name Target Name Specifies the block to pass control to when the input value is matched with the input from the defined input source Input Value for User Defined Event Pointers The...

Страница 202: ...sition of the corresponding in the pointer INPUT value A dot is used in the translation value to indicate that the corresponding in the INPUT value should be discarded When searching for a match to a caller entry or for a particular pointer the SVMi 20i follows a consistent sequence Menu blocks require a more elaborate search than other blocks However the pattern is consistent It looks for the mos...

Страница 203: ...ics were last set in Main Menu Operating Utilities Clear report count to the present time Item Description From To Activity period Abandoned Callers who hung up while in this menu Admin count The number of times an administrator accessed the system from this menu Total count The total number of times that callers accessed this menu ...

Страница 204: ... from the phone system speaks a salutation optional and then transfers control to the next block A mode can have only one mode block Every call reaching the SVMi 20i is identified by a call code A call code consists of two letters The first letter will indicate how the call arrived and will be D Direct Call A Forward All B Forward Busy N Forward No Answer or T Manual Transfer The second letter ind...

Страница 205: ...e when the call is first presented This parameter points to the next block that the SVMi 20i will execute after answering a call and speaking the prompts in the mode block Any DTMF digits entered in the mode block will be carried forward to the next menu block DEFAULT The default pointer of the mode block determines what to do if a condition occurs while operating in this mode and a pointer has no...

Страница 206: ...equest If no Call Code is given or the Call Code does not match any programmed the NEXT pointer is used Prompt SALUTATION PROMPTS The prompt numbers to be spoken when the SVMi 20i answers a call in this mode The prompts are only spoken if the call uses the NEXT pointer or is a Direct Trunk DT call The prompts are spoken in sequence beginning with the prompt in the First position These should inclu...

Страница 207: ...n length and a maximum of nine 9 messages may be transferred during any single message delivery outcall Also due to the variations in message attributes on different systems e g urgent private etc network messages are not sent with these attributes See the below table for a summary of relevant AMIS features To prevent delivery conflicts and accidental messaging loops SVMi series does not deliver A...

Страница 208: ...ephone Voice Line Framing Analog Voice Format Analog Address and Control Format DTMF Inter System Security Open Access Send Yes Receive Yes Reply Yes Notification of Non Delivery Yes The NMX Mailbox keeps a count of non delivered messages The sender is not notified Delivery Notification No Full Duplex Message Flow No Line Quality Test No Message Importance Indicator No Message Privacy No Message S...

Страница 209: ...tification upon failure to deliver for any reason Reasons include invalid address full mailbox incompatibility between systems etc Sending and receiving system identification corresponding to an IDDD number consistent with the use of the public telephone system Identification of originating system identifier IDDD number and mailbox in message envelope to facilitate tracking Provision and support f...

Страница 210: ... can be any alphanumeric string of up to 16 characters including spaces A block name may not be the same as another block name Number The number representing this Network Mailbox Also known as its key value It may not be the same as the Number for any other standard Mailbox Network Mailbox or List Block in the same mailbox Group If this is a Proxy NMX it may be convenient to use the same Number as...

Страница 211: ...based on the order of the defined languages in Language page of the System Parameters If the languages are to be reordered added to or changed in Language page of the System Parameters then this field should be re entered Send broadcast MSG allowed Due to the specialized nature of a Network Mailbox it is not used Extended prompting enabled A Yes in this field enables the full length extended promp...

Страница 212: ...ted MClass to deliver during off peak hours this field should be set to ASAP or the batch times must fall within the time the Mode for delivery is active on the Schedule Table Call Information Item Description Enable message autoforward If this is a Proxy NMX a minimum delay e g 0 01 for one minute should be entered Be sure the AUTO FWD on the Call Director is also set for the proper Site NMX whic...

Страница 213: ...e Group Number For Proxy NMXs these fields must be set to coincide with the Subscriber s Mailbox values on the remote system If the remote system is not a SVMi series the Group Number should be left blank and the previous field Enforce group numbers should be set to No For a Site NMX the Number field should be left blank The system will automatically use the proper number from each Proxy NMX that ...

Страница 214: ...des using different targets for the pointers various mode references For example the No Answer pointer might route callers to an associate s extension during the Day mode but after 5 00 PM it would route them to a mailbox during the Night mode Pointers set in the default mode are in effect unless overridden by the same pointer set in the current operating mode The SVMi 20i will display default mod...

Страница 215: ... will perform a search operation to match the caller ENTRY to the KEY value of a pointer or the number of an extension or a mailbox OPERATOR This is the Block to go to if the caller presses the operator digit while listening to the mailbox greeting This pointer applies only to public callers AUTO FWD This is the Block to forward new messages to when the time has expired in the Auto Forward Message...

Страница 216: ...rdless of destination Message received The number of messages this mailbox has received from Public Callers and from other subscribers Total connect minutes The total amount of time connected to the mailbox Current message count The total number of messages in this Mailbox listed according to those received from Public Callers and from other subscribers New messages The current message count broke...

Страница 217: ...nect The Port Block also defines what kind of disconnect supervision the phone system provides and how reliable it is The Port Block answers incoming calls and checks the Schedule Table to find out which Mode Block to pass control to The Block collects the Call Type Data and passes that data to the appropriate Mode Block along with the caller In order to process calls each port must be assigned a ...

Страница 218: ...alls presented to the SVMi series By default this is set to Linear It should match the Ring setting selected in MMC 601 when you set up your station group for the SVMi series If Ring in MMC 601 is set for Sequential then Hunt Group should be set for Linear If Ring in MMC 601 is set for Distributed then Hunt Group should be set for Rotating Disconnect signal Disconnect supervision is generally tran...

Страница 219: ... that set the indicator 2 Clears when the user dials directly into any voice mail port 3 Clears when the user gets routed into SVMi series by any means i e Call Forward 4 Clears when the user reaches SVMi series by any means and from any port Disconnect signal This parameter was the main reason for making this block visible again If you are having trouble getting the CO to provide a proper disconn...

Страница 220: ...fails another attempt will be made in five minutes It is not necessary to reset either the PBX or SVMi series in order to reinitialize the link The system is informed if a port is working or if it even exists The setting may be left blank except on electronic sets The comma is recommended The Port Logon dial string is required in true ACD installations Answer DO NOT USE The digits for the system t...

Страница 221: ...digits the system dials to abort a call transfer which resulted in a no answer condition Busy DO NOT USE The digits the system dials to abort a call transfer which resulted in a busy signal Error DO NOT USE The digits the system dials to abort a call transfer if an error occurs such as no dial tone Initiate DO NOT USE The dial string used to initiate a conference call Abort DO NOT USE The dial str...

Страница 222: ... query blocks each of the responses is played back in the order it was recorded preceded by a playback prompt if used to identify it The operation can be configured to offer callers the options of playing back changing or confirming their response with DTMF commands or it can be programmed so that it requires no DTMF entries at all When used in conjunction with menu blocks sequences can be created...

Страница 223: ...is made Repeat Query The number of times to repeat the query prompt if the caller does not begin speaking 0 9 Repeat exit The number of times to repeat the Exit Prompt if no DTMF has been dialed 0 9 Auto replay Set this parameter to Y to immediately play back the caller response Otherwise set to N Last query If set to Y a new message will be created for any subsequent queries during this call sess...

Страница 224: ...e caller to begin speaking a response to the query 1 9 s Wait for DTMF response This is the time to wait for the caller to enter a DTMF tone in response to the exit prompt 1 99 s The time interval begins after the prompt has been played Digit to playback response The DTMF digit that causes the SVMi 20i to play back the voice response just recorded to the caller Digit to change response The DTMF di...

Страница 225: ...ode Indicates the mode name and number for which the displayed block pointers targets are active Each operating mode is given a unique number by the system Valid numbers are 01 99 and are assigned in sequence as new modes are created The mode number and name are associated with the block s pointers not the block itself This allows one block to route calls to different destinations in different mod...

Страница 226: ... after a response has been recorded and confirmed if digit to confirm response is set This should be the block containing the next question Activity Item Description From To Indicates the period between the date when the report counters were last cleared and the current date Applies to all call counts in this report Calls The total number of calls that this block has processed during the period sp...

Страница 227: ...s block and what percentage of the total calls this number represents Error Count The number of calls processed by this block which encountered a condition which the SVMi 20i could not recognize or were terminated due to a processing error and what percentage of the total calls this number represents NEXT Count The number of calls processed by this block during the duration of which the block comp...

Страница 228: ...mation of digits entered by the caller or the contents of one of the call session memory registers This allows an administrator to create a scenario in which the caller enters their account number in a preceding menu block and the speak block plays The account number you entered is 4788235 If this is correct press 1 If not press 3 to re enter it This uses all three prompt positions The second one ...

Страница 229: ...ID TRUNK REG 1 etc If the speak block is used to only speak a salutation to the caller then this field is left blank Last prompt The prompt spoken to the caller after the first prompt and or system information is spoken The allowable inputs are 1000 9999 Blank indicates say nothing From To Indicates the period between the date when the report counters were last cleared and the current date Applies...

Страница 230: ...calls to different destinations in different modes Pointers set in the default mode stay in effect unless overridden by the same pointer set in the current operating mode The SVMi 20i will display the default mode pointers in a block while viewing pointers in another mode The default mode pointers will be marked in blue grayed on a black and white monitor to denote that they were not set in the cu...

Страница 231: ...ary Station blocks contain a set of matching strings which allow the SVMi 20i to select an appropriate station block based on the kind of number being dialed all seven digit numbers four digit numbers beginning with 3 0 long distance numbers etc The SVMi 20i requires at least one station block to make supervised calls and you can create as many station blocks as desired Station blocks can be speci...

Страница 232: ... most closely matching the number being dialed Station blocks can contain up to six matching dial strings These strings can include any digit which can be dialed and the wildcard character Zero would match the operator s extension Examples 3 Match any four digit number beginning with 3 411 Match 411 only 5000 Match any seven digit number ending in 5000 Match any three digit number Prefix A dial pr...

Страница 233: ...eter to Y to allow more than one port to transfer to the same station simultaneously This applies to blind transfer conditions only This can be applied to cases such as station groups and operator positions Conference calls Not used Internal station Not used Monitor transfer Not used Max Time of Waiting for Answer This is the maximum time of waiting for answers in seconds Rings for no answer Numbe...

Страница 234: ...tring command that the system dials to abort a call transfer which resulted in a busy signal Rejected The digits string command that the system dials to abort a call transfer if the called party rejects the call Error The digits string command that the system dials to abort a call transfer if an error such as no dial tone occurs Initiate The digits string command used to initiate a conference call...

Страница 235: ...any additional characters If no answer is detected within 6 ring back cycles or 3 busy cycles the call will be recalled The semicolon is wait for dial tone The SVMi 20i will wait up to twelve seconds for dial tone before dialing any additional characters If no dial tone is detected the call will fail This is useful in environments that may have a shortage of resources such as a limited number of t...

Страница 236: ...Caller ID F F Forward ID T T Trunk ID B B Call Back Value E E SVMi 20i Port Extension Number N N Number of New Messages in a Mailbox S S Number of Saved Messages in a Mailbox A A LD Account Code 1 1 Value stored in Register 1 2 2 Value stored in Register 2 3 3 Value stored in Register 3 4 4 Value stored in Register 4 ...

Страница 237: ...ending email to nwswmanager samsung com If you want to obtain the complete Corresponding Source code in the physical medium such as CD ROM the cost of physically performing source distribution may be charged This offer is valid to anyone in receipt of this information Below is the list of components covered under GNU General Public License the MIT License and BSD License etc Open Source S W Licens...

Страница 238: ...at any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public Li...

Страница 239: ...y modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full co...

Страница 240: ...OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to the public the ...

Страница 241: ...A OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE BSD License Copyright C YEAR OWNER All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the...

Страница 242: ... AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBIL...

Страница 243: ...itions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not...

Страница 244: ...Error Style not defined 244 SAMSUNG Electronics Co Ltd This page is intentionally left blank ...

Страница 245: ...pecification ANSI American National Standards Institute ANSIW American National Standards Institute Wide ARIA Academy Research Institute Agency C CID Caller Identification CR Call Record COM Communication D DID Direct Inward Dialing DM Device Manager DND Do Not Disturb DSP Digital Signal Processor DTMF Dual Tone Multi Frequency F FIFO First In First Out G GUI Graphic User Interface ...

Страница 246: ... Crystal Display LED Light Emitting Diode LIFO Last In First Out M MGI Media Gateway Interface MMC Man Machine Code MOH Music On Hold MP Main Processor P PC Personal Computer PSU Power Supply Unit R RTP Rapid Transport Protocol S SBC Single Board Computer SIO Serial Input Output SMTP Simple Mail Transfer Protocol SSD Solid State Drive SVMi Samsung Voice Mail integrated V VM Voice Mail ...

Страница 247: ...stes for disposal BATTERY SYMBOL INFORMATION Correct disposal of batteries in this product Applicable in the European Union and other European countries with separate battery return systems The marking on the battery manual or packaging indicates that the battery in this product should not be disposed of with other household waste Where marked the chemical symbols Hg Cd or Pb indicate that the bat...

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