P a g e 46
Reporting errors
If you followed all the guidelines of the troubleshooting section of this manual and the problem
persists, you should contact Ultrasabers customer support. You will probably be asked to
provide the following files:
♦
If your problem is related to the behavior of the Diamond Controller:
the diagnose report
.
Please see previous paragraph on how to get the diagnose report.
♦
If your problem is related to the communication of the Diamond Controller with the
Ultrasabers Launcher software:
the log files
. Those can be found
at
%home%/UltraSabers_Launcher/logs/
on
Windows
systems
and
at
$HOME/UltraSabers_Launcher/logs/
on MAC systems. Just copy and paste the bolded path
into a file explorer and the operating system will know how to decode it.
The log files are named
<date_of_usage>.lgs
. You should only provide the log files from the
day(s) when you encountered problems. The log files are not human readable so don’t try to
make sense of their content, just send them to customer support.
