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Common issues
When I turn on the saber I get an “Initialization error” message.
This might be a configuration problem or a hardware failure. Connect it to the Launcher, run the
diagnose tool and follow the recommendations from the report.
When I turn on the saber I hear some beeps and then nothing else happens.
The beeps means that the board is powered but the memory content is corrupted so it can’t even play
the initialization error message. Connect it to the Launcher, run the diagnose tool and follow the
recommendations from the report. You will probably need to restore factory defaults. If that does not
solve it then it is probably a hardware problem, contact Ultrasabers customer support.
When I power the saber, nothing happens.
Make sure the batteries are charged. If they are, there is a hardware problem, either with the wiring or
with the board itself. Check the wiring, if everything is good then contact Ultrasabers customer support.
When I powered the saber, smoke was coming out of it.
That was The Force escaping the Diamond Controller. It has no Force anymore. This might have been
caused by faulty wiring or a hardware problem with the board itself. Contact Ultrasabers customer
support.
[ PS: that’s not actually a common issue! The Force usually stays in. ]
Blade is flickering or sound is very low.
Recharge the batteries.
I just installed Ultrasabers Launcher on Windows but it does not run.
Download and install Visual C++ redistributable from here:
https://www.microsoft.com/en-us/download/details.aspx?id=48145
6. TROUBLESHOOTING
