Introduction
OM-SC7610
SC7610 Sputter Coater
12
Issue 1
3
Introduction
This manual is intended for all users of the
SC7610 Sputter Coater
manufactured by Quorum
Technologies from the
POLARON
range and provides information on the installation, operation and
maintenance of the instrument.
Please note that the servicing and maintenance procedures should only be carried out by qualified
service personnel and it is essential that all users should read the
Health and Safety
section of this
manual.
3.1
Return of Goods
If goods are to be returned to Quorum Technologies for repair or servicing the customer should contact
their local distributor or the factory direct before shipment. A "Returns Authorisation Number" should be
obtained in advance of any shipment. This number is to be clearly marked on the outside of the
shipment. Complete the returned equipment report form, number
SP-106
with as much detail as
possible and return with the goods.
All returned goods are to be accompanied by a completed "Returned Goods Health and Safety
Clearance" form
SP-100
attached to the outside of the package (to be accessible without opening the
package) and a copy of the forms should be faxed in advance to the factory.
When goods are to be returned under warranty refer to the “Warranty Claim, Repair and Returns
Procedure” form number
SP-105
Copies of all these three forms can be found in the documentation pack supplied with the instrument
or direct from Quorum Technologies, the details can be found on page two of this document.
3.2
Return Procedure
Warranty Claim
Electronic and basic servicing capabilities exist at most in-country Thermo companies and at
appointed agents, however all components are sold with a
return to factory warranty
(unless
otherwise stated) which covers failure during the first 12 months after delivery.
Returns must be sent carriage paid, Quorum Technologies will cover the return carriage costs.
This covers defects which arise as a result of a failure in design or manufacturing. It is a condition
of warranty that equipment must be used in accordance with the manufacturers instructions and
not have been subjected to misuse. This warranty does not cover consumable items such as
sputter coating targets and carbon evaporation material. To make a claim under the terms of this
warranty provision contact the Customer Service Department at your local Quorum Technologies
Representative in the first instance.
Chargeable Repairs
Always contact your in-country Quorum Technologies Representative in the first instance. They
will be pleased to assist you and will be able to provide an estimate of repair costs, many offer
local repair facilities.
For routine repairs where down-time is not critical. The target standard return time at Quorum
Technologies is 20 working days.
Returns
All returns to Quorum Technologies require the following procedure to be followed:
1.
Contact the local Quorum Technologies Representative and request a Returns
Authorisation Number.
2. Complete a Returned Goods Health and Safety form and returned equipment fault report
form.
3. Attach a copy of the completed form to the outside of the package with the usual shipping
documents.
Packaging and Carriage
All goods shipped to the factory
must
be sealed inside a clean plastic bag and packed in a
suitable carton. If the original packaging is not available Quorum Technologies should be
contacted for advice. Quorum Technologies will not be responsible for damage resulting from
inadequate returns packaging or contamination of delicate structures by stray particles under any
circumstances. All non-warranty goods returned to the factory must be sent carriage pre-paid,
(Free Domicile). They will be returned carriage forward (Ex-Works).