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MPS 3 System – Service
13.2. Unscheduled Services
Quest Medical, Inc. uses only authorized Quest Medical trained technician or Quest employed
Field Service Engineers. Any repair or attempted repair by one other than an authorized Quest
Medical trained technician may incur additional costs.
Quest Medical, Inc. will provide 24 hour technical support to help resolve problems. The technician
will be dispatched upon the determination that the problem cannot be resolved over the phone and
is field repairable. Should the console or Controller devise not be field repairable, a loaner device,
if available, will be sent to allow the return and servicing of the faulty device to the factory.
MPS 3 Systems requiring service that are no longer under warranty are serviced for a cost.
Consoles can be returned to Quest for service or serviced in the field. Prior to any service that may
be performed a determination of the problem must be provided to Quest Service personnel to
determine if the problem is field or factory repairable. Also, a determination of ownership is made
to establish if the MPS 3 system is Quest-owned, customer-owned, or under Service contract for
billing purposes. A verbal estimate or a not to exceed estimate and a schedule of the service is
given to the customer. A purchase order will be required from the original purchaser consistent with
the verbal estimate. A written estimate of the service is provided upon request. Loaner devices are
available upon request. Rental fees may apply.
For MPS 3 Systems that are out of warranty, a variety of Service Contracts and MPS technical
training programs are available. To learn about our Service Contract Options, contact the MPS
Service Coordinator line at 1 (888) 510-7623.
EU (European Union) Customers: Serious incidents resulting from use of a Quest Medical device
should be reported to Quest Medical and the Competent Authority in the country where the serious
If an MPS 3 System requires disposal, please contact Quest
Medical for return authorization.
USE ONLY QUEST MEDICAL AUTHORIZED SERVICE TECHNICIANS.
Quest Medical, Inc. cannot assure safe operation of the MPS 3 console
if it is serviced by anyone other than an authorized service technician.
Unauthorized service voids all warranties.
Type of service Description
On Site Service
Systems repaired at the
customer’s facility while not
in use with patient.
A qualified Field Service Engineer (FSE) determines the
corrective action, performs servicing of console, and provides
documentation of the service. If the console can’t be repaired on
site, it may be returned to the Quest factory at the discretion of
the FSE. Travel expenses may apply.
Factory Service
S y s t e m s r e p a i r e d o r
serviced at the Quest
Facility.
Consoles returned are promptly inspected and a verbal estimate
of the repair cost will be provided. A Qualified Field Service
Engineer determines the corrective action, performs servicing of
console and provide documentation of the repair. Shipping
expenses may apply.
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