Quantum SDLC 2.7, Руководство по установке

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126 Troubleshooting
Issue: "Cannot get SQL server version" or "Cannot create or access database" error during Scalar DLC
installation.
Solution: Ensure that the network is operating ( Start > Run > ping <domain name> , or try to find any
network resource), network adapter drivers are installed ( My computer (right-click) > Manage > Device
Manager > Network adapters ), and the DHCP client service is up ( My computer (right-click) > Manage
> Services and Applications > Services > DHCP ).
Issue: SCSI Target Driver installation started immediately after installing Scalar DLC software is failed for
installing ADIC Local SCSI Target driver.
Solution: Restart the computer and launch the Target Driver installation from Autorun separately.
Issue: “JSDK service has not been stopped“ error during Scalar DLC removing.
Solution: Open Services. Change JSDK Service and SDLC Supervisor service from “automatic“ to
“manual“. Reboot. Then launch Scalar DLC remove.
Issue: “Error 1325: APACHEDIR is not valid short file name“ error during Scalar DLC removing.
Solution: The current node does not own the cluster group. Open Cluster Administrator, execute Move
Group, and launch Scalar DLC removing again.
Scalar DLC Database Utility
Issue: “COM exception: 0x80040E14; cannot add, delete, or modify a job...“ error when trying to modify the
existing backup/compact SDLC database schedule.
Solution: This is the MS SQL bug: the configured schedule can be changed only from the same node where
it has been created. Change the active node and try to change the schedule again.
Alternative Solution (when changing active node is either not possible or not desirable): Launch the
MS SQL job fix script (<
Scalar DLC CD:>\Scalar_DLC\Tools\ChangeJobsOwnership.cmd
). Then
start the DB Tool again and change the schedule.
Issue: Backup is scheduled to a local folder but does not executed as configured.
Solution: MS SQL installed on a cluster system requires the backup folder placed on a shared resource
(RAID), so it could be accessed from either node. Ensure that the local resource is on RAID, otherwise
reconfigure the backup settings.
Issue: “COM exception: 0x80040E14; cannot open backup device“ error during back up or restore Scalar
DLC database on network resource.
Solution: Sometimes network backup / restore operations are not allowed because of local network
security restrictions. Back up to floppy or local disk is recommended in this case, and then copy the backup
to network resource manually.
Note This issue appears only for the Failover solution.
Note
This issue appears only for the Failover solution.
Note This issue appears only for the Failover solution.