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5 Troubleshooting
Service Manual – Osmetech OPTI™ Analyzer
5-15
Error Message
Possible Causes
Remedial Action
STOP - Memory Error
Database Deleted <ESC>
RAM data has been changed,
corrupted, or lost, or a new
software version has been
installed
Press ESC and all factory
settings will be copied from
EEPROM to RAM.
ERROR - Invalid Barcode
Continue <ENTER>
During barcode swipe, the read
barcode information is not in
the correct format (i.e. SRC
barcode is swiped for a normal
measurement).
Check the correct menu is
selected.
Select a cassette barcode and
swipe to determine barcode
function.
Perform barcode diagnostic test.
Perform system initialization.
Check barcode format is
supported by the Osmetech
OPTI.
Clean barcode lens.
Replace internal or external
barcode assembly.
Replace main board.
ERROR - Invalid Barcode
Check Time/Date <ENTER>
The expiration date does not
match the current date setting
Check correct Time/Date
setting
STOP - Need New SRC Data
Must run SRC’s <ESC>
If QC lockout has been selected
to require daily SRC
measurement, SRC’s must be
run at least once per day.
Run required daily SRC
measurements.
STOP - New Cassette Lot
Must Run Controls <ESC>
New Lot has been selected in
QC Lockout and a new lot of
cassettes was detected. The
new lot of cassettes must be
verified with quality control
material.
Select a cassette from the
current lot and run
measurement.
Run QC material to verify the
new lot of cassettes.