Operations 12 - 13
5. Select
Apply
to start the firmware update. Select
Abort
to terminate the firmware update. Select
Close
to close the
upgrade popup. The upgrade continues in the background.
6. The
Basic
link on the screen displays a simple interface with a text box to provide a
URL
to the upgrade file. Enter the
complete relative path to the file on a remote server in the
URL
field. Click
Apply
to start the firmware update.
Figure 12-15
Firmware Upgrade - Basic screen
12.1.5 Troubleshooting the Device
Managing Firmware and Configuration Files
The Troubleshooting menu is a list of the functions that can be performed on the device to resolve any issues with the device.
The following options are available:
•
Managing Crash Dump Files
•
Copy Crash Info
•
Copy Tech Support Dump
•
Locating a Device
•
Debugging Wireless Clients
•
Packet Capture
12.1.5.1 Managing Crash Dump Files
Troubleshooting the Device
Crash files are generated when the device encounters a critical error that impairs the performance of the device. When a critical
error arises, information about the state of the device at that moment is written to a text file. This file is used by Motorola
Solutions Support Center to debug the issue and provide a solution to correct the error condition.
Host
Enter IP address or the hostname of the server used to import the firmware file. This
option is not valid for
local, cf
,
usb1
,
usb2, usb3
and
usb4
. Use the drop-down to
select the type of host information. The host can be either an IP address or hostname.
Path/File
Specify the path to the firmware file. Enter the complete relative path to the file on
the server.
User Name
Define the user name used to access either a FTP or SFTP server.
This field is only available if the selected protocol is
ftp
or
sftp.
Password
Specify the user account password to access the FTP or a SFTP server.
This field is only available if the selected protocol is
ftp
or
sftp.
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