Action
Yes
No
Step 3
Replace the toner cartridge. For more information, see the instruction
sheet that came with the supply.
Can you receive faxes?
The problem is solved. Contact
customer
support
.
Fax and e-mail functions are not set up
Notes:
•
Before you troubleshoot, check if the fax cables are connected.
•
The indicator light is blinking red until you set up fax and e
‑
mail.
Action
Yes
No
a
From the home screen, navigate to:
>
Settings
>
General Settings
>
Run initial setup
>
Yes
>
Submit
b
Turn off the printer, and then turn it back on.
The “Select your language” screen appears on the printer display.
c
Select a language, and then touch
.
d
Select a country or region, and then touch
Next
.
e
Select a time zone, and then touch
Next
.
f
Select
Fax
and
E
‑
, and then touch
Next
.
Are fax and e
‑
mail functions set up?
The problem is solved. Contact
customer
support
.
Received fax has poor print quality
Action
Yes
No
Step 1
Ask the person who sent you the fax to:
a
Check if the quality of the original document is satisfactory.
b
Increase the fax scan resolution, if possible.
c
Resend the fax.
Is the fax print quality satisfactory?
The problem is solved. Go to step 2.
Troubleshooting
278