Large jobs do not collate
Action
Yes
No
Step 1
a
From the Finishing menu on the printer control panel, set Collate to
“(1,2,3) (1,2,3).”
b
Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 2.
Step 2
a
From the printer software, set Collate to “(1,2,3) (1,2,3).”
Note:
Setting Collate to “(1,1,1) (2,2,2)” in the software overrides
the setting in the Finishing menu.
b
Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?
The problem is solved. Contact
customer
support
.
Multiple
‑
language PDF files do not print
Action
Yes
No
Step 1
a
Check if the print options for the PDF output are set to embed all fonts.
For more information, see the documentation that came with Adobe
Acrobat.
b
Generate a new PDF file, and then resend the print job.
Do the files print?
The problem is solved. Go to step 2.
Step 2
a
Open the document you want to print in Adobe Acrobat.
b
Click
File
>
>
Advanced
>
Print As Image
>
OK
>
OK
.
Do the files print?
The problem is solved. Contact
customer
support
.
Printing slows down
Notes:
•
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•
The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Troubleshooting
246