Action
Yes
No
Step 9
Check for washed
‑
out or overexposed output.
a
From the Copy screen, adjust the settings of the following:
•
Background Removal
—Reduce the current setting.
•
Darkness
—Increase the current setting.
b
Resend the copy job.
Do pages show washed
‑
out or overexposed prints?
Contact
customer
support
.
The problem is solved.
Scanner unit does not close
Action
Yes
No
Check if there are no obstructions between the scanner unit and the
printer.
a
Lift the scanner unit.
b
Remove any obstruction that keeps the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close properly?
The problem is solved. Contact
customer
support
.
Solving fax problems
•
“Caller ID is not shown” on page 274
•
“Cannot send or receive a fax” on page 274
•
“Can receive but not send faxes” on page 276
•
“Can send but not receive faxes” on page 277
•
“Fax and e-mail functions are not set up” on page 278
•
“Received fax has poor print quality” on page 278
Troubleshooting
273
