Action
Yes
No
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Go to step 4.
The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact
customer
support
.
The problem is solved.
Skewed print
Action
Yes
No
Step 1
a
Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b
Resend the print job.
Is the print still skewed?
Go to step 2.
The problem is solved.
Step 2
a
Check if you are printing on a paper that is supported by the tray.
b
Resend the print job.
Is the print still skewed?
Contact
customer
support
.
The problem is solved.
Troubleshooting
264