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LaCie Internet Space 2

Troubleshooting

User Manual

page 72

In the event that your LaCie Internet Space 2 is not working correctly,
please take a look at the following Troubleshooting sections and at
the FAQs published on our web site –

www.lacie.com

. One of these

FAQs may provide an answer to your specific question. You can also
visit the downloads page, where the most recent software updates
will be available:

www.lacie.com/support/downloads

.

If you need further assistance, please contact your LaCie reseller or
LaCie Technical Support (see section

11.1. LaCie Technical Support

Contacts

for details).

10.1. Manual Updates

LaCie strives to give you the most up-to-date, comprehensive user
manuals possible. It is our goal to provide you with a friendly, easy-
to-use format that will help you quickly install and utilize the many
functions of your new device.

If your manual does not reflect the configurations of the product
that you purchased, please check our website for the most current
version available.

www.lacie.com

10. Troubleshooting

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Содержание Internet Space 2

Страница 1: ... Portal 20 4 3 Transferring Files from a Computer via the Finder Windows Explorer 20 5 Connecting a Printer 21 5 1 Windows Users 21 5 2 Mac Users 22 6 About HipServ Web Portal Interface 24 6 1 Starting the HipServ Application 24 6 2 Landing Page and Main Menu 24 6 3 Media Library page 25 6 3 1 Displaying the Media Library page 25 6 4 Media Sources Section 25 6 4 1 FamilyLibrary 25 6 4 2 MyLibrary ...

Страница 2: ...g for Files and Folders 41 6 6 4 Uploading a File 41 6 6 5 Selecting a File 41 6 6 6 Displaying the Menu 42 6 6 7 Viewing Details 42 6 6 8 Adding a Caption 42 6 6 9 Adding Tags 43 6 6 10 Deleting a File 43 6 6 11 Removing a File 44 6 6 12 Moving a File 44 6 6 13 Copying a File 44 6 6 14 Renaming a File 45 6 6 15 Adding Files to an Album 45 6 6 16 Using a File as the Album Cover 45 6 6 17 Downloadi...

Страница 3: ...7 6 Manually Backing Up Selected Folders 64 7 7 Manually Backing Up all Listed Folders 64 7 8 Restoring all Backed Up Folders 64 7 9 Changing Account Settings 65 7 10 Identity Tab 65 7 11 Schedule Tab 65 7 12 Advanced Tab 65 7 13 Synchronization Mode 66 8 Backup onto USB Disk 67 8 1 External Hard Drive Connection 68 8 2 External Hard Drive Backup 69 8 3 External Hard Drive Restoring Files 69 8 4 E...

Страница 4: ...diate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio com munications However there is no guarantee that interference will not occur in a particu lar installation If this equipment does cause harmful interference to radio or television re ception which can be determined by turning the equipment off and on the user is ...

Страница 5: ...a window Inversely plac ing your LaCie Internet Space 2 in an en vironment that is too cold or humid may damage the unit Because of heat issues LaCie recommends that users do not stack multiple Internet Space 2 together Always unplug the LaCie Internet Space 2 from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time Otherwise there is an inc...

Страница 6: ...nd wherever you have an Internet connection whenever you want to access it The Internet Space 2 s universal accessibility is achieved thanks to the HipServ software which will allow you to launch the browser based administration and to transfer files to the drive from your computer Once the drive is plugged in and the software has been installed you re ready to transfer and share files Click a top...

Страница 7: ...our router directs local data traffic through your home network and passes Internet data through a firewall The firewall protects your computer from malicious data on the Internet but allows safe data through ports The LaCie Internet Space 2 requires ports 21 FTP 22 SSH 80 HTTP and 443 HTTPS to be available and unblocked The Setup program will automatically configure these ports using UPnP Univers...

Страница 8: ...External power supply 3 Ethernet cable 4 Quick Install Guide 5 Utilities CD ROM IMPORTANT INFO Please save your packaging In the event that the drive should need to be repaired or serviced it must be returned in its original packaging bgm kg m liZ LB G R G BE IHNEMHG Jnb d BglmZee nb bgm kg m liZ o ...

Страница 9: ...LaCie Internet Space 2 Introduction User Manual page 9 1 3 Views of the Drive 1 3 1 Rear View 1 Power button 2 Power supply 3 Ethernet port 4 USB port for external hard drive connection Fig 01 ...

Страница 10: ...e front LED changes to indicate different drive behavior Fig 02 The following table sums up these behaviors LED Behavior Indication Off Drive is turned off Blue Fast blinking Drive is initializing Blue Static Drive is ready Blue Flickering Disk access Red Static Failure Fig 02 ...

Страница 11: ...s Browse folders in the Media Library Create a new folder in the Media Library Upload a file from the mobile device to a folder in the Media Library Download a file from an album or folder to the mobile de vice Once you set up the LaCie Internet Space 2 you can access it from a mobile device by going to http www myhipserv com mobile Media Players The media server built into the LaCie Internet Spac...

Страница 12: ...l page 12 Follow these steps to get your Internet Space 2 up and running 2 1 Power on the Drive 2 2 Setup and Personal Portal Creation Once you ve completed these installation steps move on to section 3 Connecting to Your Web Portal 2 Setting Up the Internet Space 2 ...

Страница 13: ... for setup Move on to 2 1 Power on the Drive CAUTION Only use the AC adapter supplied with your specific LaCie device Do not use a power supply from another LaCie device or another manufacturer Using any other power cable or power supply may cause damage to the device and void your warranty Always remove the AC adapter before transporting your LaCie drive Failure to remove the adapter may result i...

Страница 14: ... and port 22 ssh 1 Insert the Setup Utilities CD ROM into your computer The Setup Wizard will appear automatically If you do not see this screen double click the CD ROM icon in My Computer Com puter Windows or on the Desktop Mac 2 Click Step 1 and follow the on screen instructions to register the product and create your personal web portal During this process you will need the HipServ product key ...

Страница 15: ...eted in order to access your LaCie Internet Space 2 remotely anywhere in the world ports 1194 or 1195 and 443 must be open on your router TECHNICAL NOTE This page also contains a link for Reset Tools Fig 09 which will allow you to reinstall the software which will delete all data on the drive and revert it to factory settings or to reset the drive which will return the network settings to the defa...

Страница 16: ...Web Portal is by using the HipServ agent which you installed in chapter 2 If you want to access the Internet Space 2 from a computer where you ve installed the HipServ Agent see section 3 1 Home Access for details on launching the portal If you want to access the Internet Space 2 from a computer where you haven t installed the HipServ Agent i e you are on the road see section 3 2 Away from Home Ac...

Страница 17: ...HipServ Agent HipServ Agent The icon will appear in your System Tray Fig 13 Mac Users Launch the HipServ Agent from the Applications folder Applications HipServ Desktop Applications The icon will appear in your Menu Bar 2 Next to connect to the Web Portal click on the HipServ icon in the Menu Bar Mac or right click the HipServ icon in the System Tray Windows Fig 13 and select Open HipServ applicat...

Страница 18: ...if the Internet Space 2 is located locally on your home network or remotely across the Internet 1 From any broadband Internet connection open a browser and navigate to homelacie com 2 Log in by entering Your Home Server Name Your User name and Your Password Optionally select Remember me so you don t have to re enter your password next time you log in Click Sign In Fig 15 For more information on na...

Страница 19: ...yVideos subfolders Your family shares these folders so they are accessible to all users Note that all users can access the FamilyLibrary folders through Explorer Finder even if access is blocked or Windows networking is disabled See 6 8 11 Add New User and 6 8 6 Windows Networking MyLibrary The MyLibrary folder contains the MyDocuments MyMusic MyPho tos and MyVideos subfolders Each user has their ...

Страница 20: ...l Programs Axentra HipServ Desktop Applications HipServ Agent HipServ Agent The icon will appear in your System Tray Mac Users Launch the HipServ Agent from the Applications folder Applications HipServ Desktop Applications The icon will appear in your Menu Bar 2 Next to create an SMB connection click on the HipServ icon in the Menu Bar Mac or right click the HipServ icon in the System Tray Windows...

Страница 21: ...rinting is supported If you have a multi function printer scanning is not supported 5 1 Windows Users 1 Connect a USB cable from the printer to the LaCie Internet Space 2 2 Using Explorer browse to HipServ If prompted enter your User Name and Password 3 Double click HipServ The following message appears 4 Click OK The Add Printer Wizard starts 5 Select the Manufacturer and Printer and then click O...

Страница 22: ...able from the printer to the LaCie Internet Space 2 2 Go to System Preferences Printer Fax Fig 24 3 Click to add a printer 4 Click Windows and then select workgroup and hipserv Fig 25 5 Select Registered User enter your User Name and Password and then click Connect continued on the next page Fig 24 Fig 25 Fig 26 ...

Страница 23: ...rinter model in Print Using and then click Add The first time you print you will be prompted for your user name and password Enter your User Name and Password select Remember this password in my keychain and then click Connect Next time you print you will not be prompted for your password Fig 27 ...

Страница 24: ...ser name and Your Password Optionally select Remember me so you don t have to re enter your password next time you log in Click Sign In 6 2 Landing Page and Main Menu Landing Page After you start the HipServ Application and log in the Landing page appears It allows you to select Albums Media Library or Prefer ences You can set a background image for the Landing page See section 6 6 18 Working with...

Страница 25: ...brary folders if your account can access them your MyLibrary folders and your My Computers folders Note that while the subfolders within FamilyLibrary and MyLibrary are intended for specific file types you can actually put any file into any folder 6 4 1 FamilyLibrary The FamilyLibrary folder contains the FamilyDocuments FamilyMu sic FamilyPhotos and FamilyVideos subfolders Your family shares these...

Страница 26: ...access a MyComputers folder if your login credentials were used to configure the backup Note that the directory structure within the MyComputers folder makes it easy to locate and restore single files or entire folders You can download them through the HipServ Application or you can copy and paste them through HipServ Folders Folders within MyComputers can be shared with DMAs making the content av...

Страница 27: ...cation has a menu with commands for working with folders To display the menu move the mouse over a folder An arrow will appear beside the name Click the right arrow to display the menu 6 4 7 Adding a Folder Adding a folder creates a new subfolder within the current folder Using subfolders is a good way to keep your content organized A new folder within FamilyLibrary will be accessible to all users...

Страница 28: ... files greater than 2 GB use HipServ Folders 4 3 Transferring Files from a Computer via the Finder Windows Explorer or DesktopMirror see 7 DesktopMirror Backup Application To select the destination for the upload select the folder display the menu and then select Upload Alternatively you can select the folder and then click the Upload icon The Upload window appears You can now choose Manual Upload...

Страница 29: ...ays its subfolders and files in the Files section To open a folder double click the folder name You can also dis play the menu and then select Open 6 4 12 Moving a Folder Moving a folder puts it in a different location along with its subfold ers and files If the new location is within FamilyLibrary the folder will be accessible to all users unless the user s account blocks access Only you can acce...

Страница 30: ...mpted enter the new name and then click Rename Note that if you rename a folder and an album contains a reference to a file within the folder the item will no longer be available from the album 6 4 15 Adding Files to an Album An album allows you to group related pictures music videos and documents from multiple folders The album has a theme which sets the mood by displaying background graphics You...

Страница 31: ...home network and with friends and the public on the Internet To create the album select the folder display the menu and then select Share Selected Items Fig 36 By default the album has the same name as the selected folder Optionally enter the Name of the album and optionally enter a Description Select a theme for the album or keep the default theme Choose whom you want to share the album with as d...

Страница 32: ...hared albums will indicate they are from this email address Each HipServ user can set their own email address You can change your email address later See 6 8 3 User Setting an End Date By default an album is shared indefinitely Setting an end date de termines how long the album will be shared To set an end date for sharing select Share Until By default the album will be shared for one month Use th...

Страница 33: ...contains friends whom you want to share the album with and must be set up for each new album Each album can be shared with a different set of your friends Viewing your Contacts Viewing your contacts shows your address book and the contact list for the current album To view your contacts click the click the Add Friends icon in the album details The Share with your contacts window appears Fig 38 Set...

Страница 34: ... the Find in list box The Address Book list will show only matching entries Saving your Contacts Once you have set up your address book or contact list click Save 6 4 20 Sharing with Everyone Sharing an album with everyone makes it available to the public over the web The website address will appear in the album details If you share an album with everyone it will automatically be shared with famil...

Страница 35: ...V DLNA or Win dows Media Connect standard Media players include gaming con soles Xbox 360 and PS3 digital photo frames iTunes clients IP televisions networked sound systems Sonos digital video players Roku NETGEAR Digital Entertainer DLink DSM and many more To share folder with media players select the folder display the menu and then select Share with DMA All its subfolders will be shared as well...

Страница 36: ...h song and shows the album art and name of the current song See 6 4 24 Playing Songs 6 4 25 Downloading a File Downloading a file retrieves the original full resolution version of the file To download a file select the folder display the menu and then se lect Download A window lists the files within the folder Files within subfolders are not listed Click the Download button beside the de sired fil...

Страница 37: ... over an album An arrow will appear beside the name Click the arrow to display the menu 6 5 3 Viewing Details Viewing details shows information about the selected album and allows you to edit it To view details select the album display the menu and then se lect View Details Alternatively select the album and then click the Show Details icon The details appear in the Details section which is displa...

Страница 38: ...nd then select Delete 6 5 7 Renaming an Album Renaming an album changes its name To rename an album select the album display the menu and then select Rename When prompted enter the new name and then click Rename Note that if you rename an album that is shared with friends or with everyone the original link will no longer work However the link will go to a page listing all your albums so they might...

Страница 39: ...ng Songs Playing songs plays the music within the album Images videos and documents are not played To play songs select the album display the menu and then select Autoplay The browser automatically plays each song and shows the album art and name of the current song See 6 4 24 Playing Songs ...

Страница 40: ...nail List or Shuffle in the Views list Thumbnail Thumbnail view displays an image for each file that indicates what the file contains Fig 40 It also shows the file name size and cap tion Moving the mouse over a file in Thumbnail view shows the Options arrow which allows you to display the menu List List view uses a table to display the files Fig 41 For each file List view shows the file name wheth...

Страница 41: ... the public For example the following illustration shows the results after search ing for church The first file has Church as a tag the tag appears in the Details section The second file has Church in the caption The third file has Church jpg as the file name See 6 6 8 Adding a Cap tion and 6 6 9 Adding Tags 6 6 4 Uploading a File To upload a file select the destination folder and then upload the ...

Страница 42: ...rnatively select the file and then click the Show Details icon The details appear in the Details section which is displayed beside the Files section Details for all files include the name size file type and date If the file is within a folder the Details section shows the tags and caption Songs include the duration Pictures include the dimension Videos include the duration and the dimension 6 6 8 ...

Страница 43: ...ou took a number of pictures at Jane s 11th birthday which was held at your cottage You enter the following tags for each picture birthday Jane eleven cottage Some pictures have Mary or Joe in them so you enter Mary or Joe as tags in those pictures Later you can search for birthday pictures Tagged pictures from all birthdays will appear including tagged pictures from Jane s birth day Or you can se...

Страница 44: ...er display the menu and then select Paste Note that you cannot cut and paste a file to another application and you cannot cut and paste data from another application into the HipServ Application 6 6 13 Copying a File Copying a file puts it in an additional folder while keeping it in the original folder You can copy multiple files at once Copying a file duplicates the original full resolution versi...

Страница 45: ...f you delete a file from the folder it will no longer be available in the albums You can add multiple files at once To add a file to an album start by selecting its folder and then drag and drop the file to the album You can also select the file display the menu and then select Add to Album New Add to Album Album Name or Share Selected Items Note that if you select multiple files and then select A...

Страница 46: ...isplay the menu and then select Use as Landing Page Background You can remove the image from the Landing page See 6 8 3 User View Viewing an image displays it in a paused slideshow To view an image double click it You can also select the image display the menu and then select View If you play the slideshow it will display the other images within the selected folder or album See 6 4 23 Running a Sl...

Страница 47: ...r or album starting with the selected song To play a song double click it You can also select the song display the menu and then select Play See 6 4 24 Playing Songs 6 6 20 Playing a Video Playing a video shows the video To play a video double click it You can also select the video dis play the menu and then select Play See 6 6 20 Playing a Video ...

Страница 48: ...he Albums Page From the Landing page click Albums Fig 45 From one of the other pages click Home in the Main menu and then select Albums 6 7 2 Selecting an Album Selecting an album highlights it and enables the Slideshow and Download buttons near the top of the screen To select an album click it 6 7 3 Viewing an Album Viewing an album shows its images videos music and documents Fig 46 This is the s...

Страница 49: ...n image is displayed within a paused slideshow A video is played A song is played followed by other songs within the album A document is opened or downloaded depending on your browser settings 6 7 7 Running a Slideshow Running a slideshow displays the images within the album one at a time along with their captions Fig 47 Music videos and docu ments are not shown You can run a slideshow using the A...

Страница 50: ...See 6 4 16 Allowing Downloads Downloading a file retrieves the original full resolution version of the file You can download all the files using the Albums page or individual files after displaying an album To download all the files using the Albums page select the album and then click Download A window lists all the files in the album Click the Download button beside the desired file Depending on...

Страница 51: ...se the set click the top level name For example click User to expand the user preferences Click it a second time to collapse the set To save your changes click Submit To restore the saved preferences click Restore 6 8 3 User All users can set their user preferences Fig 51 Language The Language list sets the language for the HipServ Application user interface The selection of languages depends on y...

Страница 52: ...ia player must support the UPnP AV Universal Plug and Play Audio Visual DLNA Digital Living Network Alliance or Win dows Media Connect standard Media players include gaming con soles Xbox 360 and PS3 digital photo frames iTunes clients IP televisions networked sound systems Sonos digital video players Roku NETGEAR Digital Entertainer DLink DSM and many more No New albums will not be shared with me...

Страница 53: ...ng Account Settings Enter your new password in the Password box Fig 53 then re enter your new password in the Confirm Password box 6 8 6 Windows Networking The administrator can control access through HipServ Folders to private MyComputers and MyLibrary folders Note that this setting does not control access to FamilyLibrary fold ers A user always has access to these through Explorer Finder Enable ...

Страница 54: ...device name is unique and will notify you if you need to try a different name Note that if you change the device name friends and the public won t be able to access shared albums using the links provided previously If you use DesktopMirror you will have to update the HipServ name see 7 9 Changing Account Settings HipServ Name The HipServ Name box sets the device name for your LaCie Internet Space ...

Страница 55: ...Cie Internet Space 2 obtains a dynamic IP address from the router Yes The LaCie Internet Space 2 automatically obtains a dy namic IP address from the router using DHCP In most cases use this setting Fig 58 No The LaCie Internet Space 2 will use the static IP address entered into the Server IP address box This is rarely required but may improve performance for remote users Selecting No enables the ...

Страница 56: ...P address box only ap pears if Obtain IP address automatically is set to No Server Netmask The Server netmask box sets the subnet mask Choices are 32 255 255 255 255 netmask 24 255 255 255 0 16 255 255 0 0 8 255 0 0 0 The subnet mask determines the address range of the subnet Data to addresses within the subnet e g between your computer and the LaCie Internet Space 2 are routed within the network ...

Страница 57: ...the Date and Time controls Fig 61 Internet Time Servers The Internet Time Servers box sets the NTP servers used by the LaCie Internet Space 2 In most cases use the default NTP servers The Internet Time Servers box appears if Set date and time from the Internet is set to Yes Date The Date control sets the current date Set the date by clicking the Calendar icon and then choosing the year month and d...

Страница 58: ...ters and one of the characters must be a digit Confirm Password Re enter the password in the Confirm Password box Create as Administrator Selecting the Create as Administrator check box gives the user ad ministrator permissions The default setting denies administrator per missions A user with administrator permissions has access to all the pref erences A user without administrator permissions only...

Страница 59: ...r the password even if you re not changing it If the user backs up their computer with DesktopMirror they will have to update DesktopMirror with their new Password see 7 9 Changing Account Settings Confirm Password Re enter the password in the Confirm Password box Create as Administrator Selecting the Create as Administrator check box gives the user ad ministrator permissions A user with administr...

Страница 60: ...p to date appears 6 8 15 USB Use this section to manage attached external USB hard drives Fig 66 You will see information about an attached drive as well as the option to format or eject the drive For details on using an external USB hard drive to back up your Internet Space 2 see section 8 Backup onto USB Disk 6 8 16 Computers Backup The Internet Space 2 can be used to back up your computer if yo...

Страница 61: ...computer is turned off Note that the directory structure within the MyComputers folder makes it easy to locate and restore single files or entire folders DesktopMirror will back up the files in one direction from the com puter to the LaCie Internet Space 2 It will back up the files in the list ed folders using the settings in the Schedule tab Files that haven t changed since the last backup will b...

Страница 62: ...System Tray and select Open HipServ DesktopMirror Mac Users Click on the HipServ icon in the Menu Bar and select Open HipServ DesktopMirror Alternatively you can launch DesktopMirror in this way Windows Users Navigate to Start All Programs Axen tra HipServ Desktop Applications Desktop Mirror Desktop Mirror Mac Users Navigate to Applications HipServ Desktop Applications and then launch Desktop Mirr...

Страница 63: ...es and then click Next Backup can occur when an interval expires or at a certain time daily or weekly and when you start DesktopMirror 5 Optionally select Start backing up my folders when I click finish and then click Finish The HipServ DesktopMirror window shows the status of the backup 7 3 Adding Folders to the Backup Adding a folder will include the folder its files and its subfolders in the su...

Страница 64: ...lding the Ctrl key while clicking folders Choose Tools Backup Selected Item s New and modi fied files in the selected folders are backed up 7 7 Manually Backing Up all Listed Folders After you add folders to the backup you can manually back up all listed folders To manually back up all listed folders choose Tools Backup All Items New and modified files in all listed folders are backed up 7 8 Resto...

Страница 65: ...er changes their password see 6 8 12 Edit User 7 11 Schedule Tab Select the Schedule tab to modify when to back up files Fig 71 If you select Timed Backup DesktopMirror backs up the files auto matically You can select Backup every or Backup at Backup ev ery lets you select the duration between backups ranging from 5 minutes to 24 hours Backup at lets you select the time and day for the backup If y...

Страница 66: ...aveling with your laptop and you buy a new music CD which you rip onto your MyMusic folder on your laptop Assuming that you ve already set up a DesktopMirror scheduled backup to back up your laptop s MyMusic folder Syn chronization Mode will copy the new files onto the Internet Space 2 when you run DesktopMirror Synchronization works both ways so to continue the previous ex ample if someone at hom...

Страница 67: ...ns Additionally if you are using Windows Backup or Time Machine you can back up your computer onto the Internet Space 2 This chapter will discuss backing up the Internet Space 2 onto an external USB hard drive for details on activating the Windows Backup or Time Machine service see section 6 8 16 Computers Backup This chapter consists of the following sections 8 1 External Hard Drive Connection 8 ...

Страница 68: ...rmation about the file sys tem format 1 Make sure your Internet Space 2 is turned on and connected to your network 2 Connect the external USB hard drive s power cable if it has one and turn it on if applicable 3 Connect the external hard drive s USB cable to the USB port on the back of the Internet Space 2 just like you would connect the external hard drive to your computer Fig 73 4 Confirm that t...

Страница 69: ...e gray arrow button next to a file or folder icon to display a menu that tells you whether the file or folder has already been backed up in Backup 8 3 External Hard Drive Restoring Files If you accidentally delete files from your Internet Space 2 or if you make modifications to files that you want to undo you can restore backed up files on your external hard drive to their original locations on th...

Страница 70: ... them available to the iTunes clients To add songs to the iTunes library first move the music files to sub folders within FamilyLibrary FamilyMusic Fig 78 After moving the music files ensure the folder is shared Select the FamilyMusic folder and display the menu If the Unshare with DMA command is displayed the folder is shared If the Share with DMA command is available select it 9 3 Configuring an...

Страница 71: ...M protected music but an unlim ited number of iTunes clients can play iTunes Plus music or songs imported from CD To play music select the HipServ iTunes folder and then double click the song 9 5 HipServ Pictures Wizard The HipServ Pictures Wizard uploads images directly to the LaCie Internet Space 2 It starts when you attach a digital camera to your PC It also starts if you insert a memory card i...

Страница 72: ...acie com support downloads If you need further assistance please contact your LaCie reseller or LaCie Technical Support see section 11 1 LaCie Technical Support Contacts for details 10 1 Manual Updates LaCie strives to give you the most up to date comprehensive user manuals possible It is our goal to provide you with a friendly easy to use format that will help you quickly install and utilize the ...

Страница 73: ...I m trying to sign in to www homelacie com and my username pass word is rejected Make sure your are typing your username and password correctly both are case sensitive I e MichaelScott is different than mi chaelscott I am not able to set up my Internet Space 2 even though all the re quired ports are unblocked Make sure the computer you used for setup is correctly connected to the internet An inter...

Страница 74: ...uter and that you have the following information on hand Information Location 1 LaCie hard drive serial number Located on a sticker next to one of the product feet 2 Macintosh PC model Mac users Click on the Apple icon in the menu bar and select About This Mac Windows users Right click My Computer and select Properties General 3 Operating system version 4 Processor speed 5 Computer memory 6 The br...

Страница 75: ...r contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Netherlands Contact us at http www lacie com nl contact LaCie Norway Contact us at http www lacie com no contact LaCie Spain Contact us at http www lacie com es contact LaCie Sweden Contact us at http www lacie com...

Страница 76: ...ty does not apply to consumable parts unless damage has occurred due to a de fect in materials or workmanship to cosmetic damage including but not limited to scratches dents and broken plastic on ports to damage caused by use with non LaCie products to damage caused by accident abuse misuse flood fire earth quake or other external causes to damage caused by operating the product outside the permit...

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