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MorphoWave

OEM

– Installation Guide

Annex 3 : Support & troubleshooting

2015_2000009096 V6
January 2019

IDEMIA

OCUMENT

–

EPRODUCTION AND

ISCLOSURE

ORBIDDEN

107

Annex 3 :

Support &

troubleshooting

Содержание MorphoWave OEM

Страница 2: ...thout notice and do not represent a commitment on the part of IDEMIA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopyi...

Страница 3: ...9096 V1 Document creation 02 December 2015 2015_2000009096 V2 Document update ordering code of MorphoWave Desktop 03 July 2016 2015_2000009096 V3 Document update for Integrator tamper switch 04 May 20...

Страница 4: ...ormation pour les USA 14 Canada information Information pour le Canada 16 UL information 17 Recommendations for terminal implementation 19 Section 2 General Description 22 MorphoWaveTM OEM Overview 23...

Страница 5: ...rd and identification 67 Default passwords to be changed 71 First connection to an external network 72 Modes for controlling access rights 73 Introduction 73 Identification mode 73 Authentication veri...

Страница 6: ...s Sigma PC internal connection checking 102 How to get the latest versions of documents 104 Documents concerning the MorphoWave OEM terminal 105 Documents about installing the terminal 105 Documents a...

Страница 7: ...gure 17 Power supply wiring Revision 2 45 Figure 18 Output relay wiring Initial version 47 Figure 19 Output relay wiring Revision 2 47 Figure 20 Example of electric latch connection 48 Figure 21 Morph...

Страница 8: ...BIDDEN 2015_2000009096 V6 January 2019 Figure 37 GPIO wiring Initial version 58 Figure 38 GPIO wiring Revision 2 58 Figure 39 SDAC wiring Initial version 59 Figure 40 SDAC wiring Revision 2 59 Figure...

Страница 9: ...MorphoWaveTM OEM Installation guide Section 1 Introduction 2015_2000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 9 Section 1 Introduction...

Страница 10: ...ing 25 years of experience in the field of biometric identification and the creation of literally millions of individual fingerprint identification records We believe you will find the MorphoWaveTM OE...

Страница 11: ...minal described hereafter are of SELV Safety Electrical Low Voltage type For UL294 installation length of communication RS422 RS485 Wiegand and I Os GPI GPO cables must not exceed 30 meters L installa...

Страница 12: ...age 1m V Maximum drop voltage 5m V Maximum drop voltage 10m V 20 0 81 0 03 0 17 0 33 22 0 64 0 05 0 26 0 53 24 0 51 0 08 0 42 0 84 Drop voltage loss of power due to wire resistance and its length V2 V...

Страница 13: ...is replaced with a capacitor in MorphoWaveTM OEM terminal revision 2 Cette recommendation s applique uniquement au terminal MorphoWaveTM OEM de premi re g n ration Dans la g n ration 2 du terminal la...

Страница 14: ...le have been tested and found compliant with following listed standards EMC Directive 2004 108 CE R TTE Directive 1999 5 CE ROHS Directive 2011 65 IDEMIA d clare par la pr sente que les produits livr...

Страница 15: ...ith category B FCC restrictions Les appareils sont conformes la partie 15 des r gles FCC Le fonctionnement est soumis aux deux conditions suivantes 1 ces appareils ne doit pas causer d interf rences n...

Страница 16: ...or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropicall...

Страница 17: ...tr le d acc s 1 re dition dat e du 10 mai 2013 sur les fonctionnalit s suivantes Biometric Access granted Access Denied Acc s autoris Acc s refus par biom trie Pin Code Access granted Access Denied Ac...

Страница 18: ...i was not verified by UL To List the product and accept the communication protocols we would need to evaluate the RS485 Wiegand and Ethernet with an UL Listed access control unit Le mode de communicat...

Страница 19: ...s Unpack all items Unpack all items and check against the packing list Install network hardware components Install the cabling and components needed to run the system Install software Install the soft...

Страница 20: ...ric verification i e to identify the individual who is presenting his hand on the terminal sensor by comparing his biometric data with the references previously stored in the terminal database in the...

Страница 21: ...he secured area which for instance can administrate the White List of the Controller and receive diaries of the decisions taken by the Controller An Alarm 3rd party product This element is connected t...

Страница 22: ...MorphoWaveTM OEM Installation guide Section 2 General Description 22 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 Section 2 General Description...

Страница 23: ...f Morpho products enabling any integrator to build easily an access control solution with contactless fingerprints sensor the MorphoWave Desktop The MorphoWaveTM OEM is divided into 4 main components...

Страница 24: ...act the wall plate which is not screwed to the terminal and keep it separate until the installation of the terminal is completed The screwing of the product to the wall plate is the last stage of the...

Страница 25: ...scription 2015_2000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 25 Terminal s front view description Figure 4 MorphoWave OEM terminal front view Camera Speaker Biometri...

Страница 26: ...9 Terminal s rear view description initial version Figure 5 MorphoAccess Sigma Wave terminal rear view Initial version Battery installation in front of user Terminal blocks USB port for configuration...

Страница 27: ...DEN 27 Terminal s rear view description revision 2 Figure 6 MorphoAccess Sigma Wave terminal rear view Revision 2 Terminal connector USB port for configuration and settings with a USB mass storage key...

Страница 28: ...MorphoAccess Sigma Wave still equipped with a slap sensor built in In a MorphoWave OEM context this sensor is disabled False Acceptance Rate FAR adjustable from 1 down to 10 7 Database capacity 10 00...

Страница 29: ...x H x D 150 5mm x 152 5mm x 57 5mm 5 92 x 6 00 x 2 26 Weight 580g Environmental conditions Operating temperature 10 C to 55 C 14 F to 131 F Operating humidity 10 RH 80 non condensing Storage temperat...

Страница 30: ...viously called Finger On The Fly is a biometric sensor providing an innovative and effective solution for performing very fast acquisitions or 4 fingerprints without any contact MorphoWaveTM Desktop d...

Страница 31: ...ly Interface Host PC Connectivity USB 3 0 Environmental Conditions Capture Volume W x H x D 40mm x 39mm x 80mm 1 57in x 1 53in x 3 14in Operating Temperature 0 C 32 F to 43 C 109 4 F Operating Humidit...

Страница 32: ...DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 The external power supply of MorphoWave Desktop is provided with the product Specifications are NB The external power supply is provided with two A...

Страница 33: ...high end Intel i7 processor to ensure optimal performances for access control application The PC is delivered as a ready to plug component to make MorphoWaveTM OEM working seamlessly The ambient oper...

Страница 34: ...configuration inside loaded by IDEMIA facility This configuration will ensure an isolated and secured communication between MorphoAccess Sigma and the PC from external network During the installation...

Страница 35: ...MorphoWaveTM OEM Installation guide Section 3 Installation Procedure 2015_2000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 35 Section 3 Installation Procedure...

Страница 36: ...at your disposal Remove the wall plate Keep this element at hand Remove the screw at the bottom of the product Keep this element at hand Figure 7 Removing wall frame and screw It is then possible to f...

Страница 37: ...Flat tip screwdriver 0 4x2 0 for block connector cable removal A 1 Torx T10 screwdriver Deadbolt door strike Snubber diode required to protect regulated DC power supply from inductive kickback 1N4007...

Страница 38: ...ed in an area where the lighting conditions are controlled Avoid direct exposure of the sensor to the sun light and ensure good ambient lighting for face detection if used For face detection the user...

Страница 39: ...not present drill in the wall a hole with a diameter of 67mm see Figure 9 Drilling template This template can be found in the Quick Installation Guide Confirm the presence inside the hole of all the c...

Страница 40: ...a silicone bead all along the notch The silicone bead shall be reduced to avoid overflow on the upper part of the wall plate risk to prevent product mounting Fixing Be sure that a sufficient space is...

Страница 41: ...gid cable to flexible cable easier to connect Connection details Characteristics min max Conductor cross section solid or stranded 0 2 mm 0 5 mm Conductor cross section stranded with ferrule without p...

Страница 42: ...to earth in order to prevent Electrostatic Discharges ESD In case of more than two digital signals use digital grounds shall all be wired together outside the product Figure 13 Ground wiring Note tha...

Страница 43: ...MIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 43 Figure 14 Cabling layout Initial version To connect wire to block connector insert cable in the round hole of the connector To remove wire insert...

Страница 44: ...MorphoWaveTM OEM Installation guide Section 3 Installation Procedure 44 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 Figure 15 Cabling layout Revision 2...

Страница 45: ...er supply Figure 16 Power supply wiring Initial version A 1 Power Supply 12V In Positive 12 Volts power supply 2 Power ground In Ground power supply Figure 17 Power supply wiring Revision 2 1 Red Powe...

Страница 46: ...inal s power supply can also be provided by the Ethernet using RJ45 connection Power Over Ethernet mode IEEE802 3af compliant This mode is only available when the optional POE module is installed in t...

Страница 47: ...ng Revision 2 5 Yellow White Relay NO Contact relay normally open 6 Grey White Relay COM Contact relay common 7 Orange White Relay NC Contact relay normally closed Nominal characteristics of relay Loa...

Страница 48: ...oAccess Sigma Wave Tamper Switch Figure 21 MorphoAccess Sigma Wave Tamper switch wiring Initial version A 3 Switch 1 Tamper switch contact 4 Switch 2 Strip on tamper switch Figure 22 Tamper switch wir...

Страница 49: ...0 mA at 30 VDC max Resistive load according to the safety extra low voltage standard This MorphoWaveTM OEM terminal is part of security system it is customer s responsibility to connect the tamper swi...

Страница 50: ...x is tampered When the contact state is changed from close to open the MorphoAccess Sigma Wave executes all actions configured in case of tamper Wiegand input wiring Figure 25 Wiegand input wiring Ini...

Страница 51: ...Open drain or 5V 5 10 Yellow LED Out Wiegand LED OUT 1 typical 5V option If pull up s to 12V have been added on D0_IN and D1_IN inputs for MA5XX product these resistors must be removed to avoid any da...

Страница 52: ...required Open drain or 5V 5 26 Blue Red LED2 In Wiegand LED IN 2 option panel feedback Output type required Open drain or 5V 5 The use of LED1 and LED2 wires is described in the paragraphs below The c...

Страница 53: ...e is connected it must be constantly maintained in the high state The controller supports LED1 and LED2 signals When the controller supports one relay contact for each of the possible answers then The...

Страница 54: ...6 B 1 D0_IN In Data Output type required Open drain or 5V 5 2 D1_IN In Clock Output type required Open drain or 5V 5 C 4 Digital Output 0 Out Card present signal if configured only one selectable for...

Страница 55: ...nal if configured 14 Yellow Black Digital Output 2 Out Card present signal if configured DataClock Output Figure 31 Serial port wiring DataClock Initial version A 5 Digital ground Ground for Wiegand c...

Страница 56: ...RS485 TX RX Out RS485 inverting signal Figure 34 Serial port wiring RS485 Revision 2 19 Black Red Digital ground Ground 16 Green Black RS485 TX RX Out RS485 non inverting signal 18 Green White RS485...

Страница 57: ...In RS422 inverting Receive 4 RS422 RX In RS422 non inverting Receive 5 RS422TX Out RS422 non inverting Transmit 6 RS422TX Out RS422 inverting Transmit Figure 36 Serial port wiring RS422 Revision 2 19...

Страница 58: ...tegrator Tamper Switch 4 Digital Output 0 Out Digital Output 5V 5mA max 5 Digital Output 1 Out Digital Output 5V 5mA max 6 Digital Output 2 Out Reserved for Integrator Tamper Switch Figure 38 GPIO wir...

Страница 59: ...entation Figure 39 SDAC wiring Initial version Figure 40 SDAC wiring Revision 2 If door contact is not used GPI1 and GPO1 shall be connected together External Power supply 1 6 1 6 1 6 1 6 A B C D Door...

Страница 60: ...Terminal IP address 192 168 1 10 Gateway IP address 192 168 1 254 Sub network mask 255 255 254 0 Host name MAsigma Connecting MorphoAccess Sigma Wave terminal with default Ethernet configuration Admin...

Страница 61: ...connecting terminal directly to a PC Point to Point connection by an Ethernet cable the Ethernet port of the PC must support the Auto MDIX feature otherwise a crossover Ethernet cable is mandatory If...

Страница 62: ...10 100 base T IEEE802 3 Specification Product is compliant also with MDI or MDI X Battery Initial version only The battery shall be inserted in the dedicated area in order to keep date and time when...

Страница 63: ...M Desktop has to be prepared as following To access the power supply and USB cable remove the rear plastic cover with an M3 CHC screwdriver Unfold the USB 3 0 cable previously hidden by the rear cover...

Страница 64: ...procedure Components wiring requires to not connect power supply of devices during this operation Connect on the PC the biometric sensor on a USB 3 0 port blue internal socket Connect on the PC the R...

Страница 65: ...CUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 65 Connect the power adaptor of the MorphoWaveTM Desktop Connect the power adaptor of the Ethernet switch on the rear side Connect the power adaptor of the...

Страница 66: ...MorphoWaveTM OEM Installation guide Annex 1 Maintenance 66 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 Section 4 First boot...

Страница 67: ...or this first training it is not required to plug external network RJ45 cable all operation are suitable for standalone mode The MorphoAccess Sigma Wave displays the boot screen The boot may take few...

Страница 68: ...EPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 Click on users icons add user Enter user s informations then click on capture hands menu Click on Hand 1 to start capture Select on...

Страница 69: ...uired to perform one successful record Once the enrollment is successful following screen will be displayed Click on green cross bottom right to finish the enrollment The procedure can be repeated wit...

Страница 70: ...015_2000009096 V6 January 2019 Click on the green cross bottom right to save the user in local database Then go back in the main menu Click on the bottom left arrow to set MorphoWave in identification...

Страница 71: ...default password equal to 12345 Please set your own secrets passwords on both devices to ensure privacy on data and MorphoWave management on the field For maintenance operations theses passwords will...

Страница 72: ...009096 V6 January 2019 First connection to an external network Prior to connect the MorphoWaveTM OEM on the external network by following MorphoManager User Guide it is recommended to follow the First...

Страница 73: ...s acquired either directly on the terminal using the embedded or on an enrolment system using the same type of biometric sensor The access control by identification process is started when a finger is...

Страница 74: ...ministration Guide and the MorphoWave addendum External database mode also called polling mode When external database mode is activated the MorphoWaveTM OEM terminal does not verify user template in i...

Страница 75: ...RE FORBIDDEN 75 How to Activate External database mode can be activated through Webserver Complete Configuration by setting ucc enable_external_database parameter to 1 Only an admin user can activate...

Страница 76: ...mode MorphoWaveTM OEM terminal is by default in native mode that is named MA5G It will support the new features and configurations only in the native mode The terminal can be configured using an inte...

Страница 77: ...switches are deactivated the MorphoAccess Sigma Wave terminal acts as required by the related configuration key see MorphoWave OEM Administrator User Guide for key configuration description Ignore th...

Страница 78: ...rphoWaveTM OEM Installation guide Annex 1 Maintenance 78 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 Section 5 Accessories Software Licenses and PC Applicatio...

Страница 79: ...product User database size licenses MA_10K_USERS MA_40K_USERS enabling database size upgrade from 3 000 to 10 000 40 000 max 8 fingers per record at creation of the database Requires Micro SD card in...

Страница 80: ...nance 80 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 Compatible PC applications MorphoWaveTM OEM terminals are fully compatible with MorphoManager version 6 1...

Страница 81: ...MorphoWaveTM OEM Installation Guide Annex 1 Maintenance 2015_2000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 81 Section 6 Recommendations...

Страница 82: ...aining combustibles It is strongly recommended that you do not install your terminal in the vicinity of gas stations petroleum processing facilities or any other facility containing flammable or combu...

Страница 83: ...oduct especially when there is heavy dust deposit on the capture window Use a dry cloth to clean the terminal and the sensor The use of acid liquids alcohol or abrasive materials is prohibited Use a d...

Страница 84: ...D DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 GPI GPO MA SIGMA family GPI 3 GPI GPO 3 GPO 3 TTLOUT_H only GPO current limitation 5mA 5V RELAY MA SIGMA family Relay pins available NO COM only...

Страница 85: ...Yes Warning to a host if the product isn t supplied Yes Micro SD card The micro SD card is provided to ensure database storage Lighting conditions for face detection In order to get good performance...

Страница 86: ...y the applicant waving their hand through the active volume The product can track and capture simultaneously up to 4 fingerprints at a maximum speed of 0 5m s To acquire fingerprints the applicant wav...

Страница 87: ...illustrations and guidelines on how to best use your new MorphoWaveTM Desktop device 1 Insert your hand flat palm down from the front of the scanner 2 Slightly spread apart your fingers 3 Place your h...

Страница 88: ...ing illustrations show what NOT to do when using MorphoWave Desktop 1 Do not place your hand upside down 1 Do not cross your fingers 2 Do not place your hand with fingers spread wide 3 Do not place yo...

Страница 89: ...CLOSURE FORBIDDEN 89 8 Do not place your hand on the edge of the optical sensor 9 Do not place your hand too far up on the optical sensor 10 Do not tilt your hand left to right or fingertip to palm 11...

Страница 90: ...MorphoWaveTM OEM Installation guide Annex 1 Maintenance 90 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 Annex 1 Maintenance...

Страница 91: ...he goal is to isolate the MorphoWaveTM OEM from the customer network at the first boot so as to avoid any conflicts due to of the IT architecture of customer network To make sure corresponding ports o...

Страница 92: ...and PC Wave are changed by new devices This unpairing procedure explain you how to disassociate a couple of device Procedure 1 Unconnect the RJ45 cable on the port PC Wave of the Ethernet switch to u...

Страница 93: ...oAccess Sigma Wave has forgotten the PC connected NB When a unpaired PC running MorphoWave software will be connected to the MorphoAccess Sigma Wave a new pairing process will be initiated 3 Now the M...

Страница 94: ...phoWaveTM OEM system On the MorphoAccess Sigma Wave follow the unpairing procedure step 1 and 2 to disassociate the sensor Turn off the entire system Connect the new PC power supply USB 3 0 connection...

Страница 95: ...em MorphoAccess Sigma Wave MorphoWaveTM Desktop PC Ethernet switch Unplug the Ethernet switch and replace it by the new one Please take care to follow Ethernet port configuration as below Turn on the...

Страница 96: ...tion On IDEMIA request and to solve issue it might be required to activate debug logs level for further investigation Please follow instructions below to activate debugs logs The activation can be per...

Страница 97: ...e your choice and in the administration menu select reboot button A reboot is required to activate all logs Logs retrieval on MorphoAccess Sigma Wave and PC To retrieve logs on MorphoAccess Sigma Wave...

Страница 98: ...e are two solutions to connect to the PC Wave of the MorphoWaveTM OEM To connect VGA cable keypad and mouse To establish a Windows remote session thanks to the internal network available on reserved p...

Страница 99: ...e Annex 1 Maintenance 2015_2000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 99 In local area connection status click on properties menu Select Internet Protocol Version...

Страница 100: ...apply new settings In such case use the device manager control panel of windows and right click on the Ethernet chipset to activate and disable the unit Apply the settings Then launch Remote Desktop...

Страница 101: ...000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 101 After maintenance operation On the laptop it is recommended to change the IP address to DHCP after maintenance opera...

Страница 102: ...C Wave connection for maintenance procedure to be connected on PC Launch console application and type ping 169 254 169 101 If the ping is not successful please verify power supply of MorphoAccess Sigm...

Страница 103: ...MorphoWaveTM OEM Installation Guide Annex 2 Bibliography 2015_2000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 103 Annex 2 Bibliography...

Страница 104: ..._2000009096 V6 January 2019 How to get the latest versions of documents The last version of the documents can be downloaded from our web site at the address below http www biometric terminals com Logi...

Страница 105: ...Documents about administrating using the terminal MorphoWave OEM Quick User Guide Ref 2015_2000009095 This document gives a quick overview of the product and the basics of configuration and use This d...

Страница 106: ...mands supported by the MorphoWave OEM terminal This document is in English MorphoWave OEMCHM Thrift Ref 2015_0000010429 This document describes the format of messages sent by the terminal to a distant...

Страница 107: ...MorphoWaveTM OEM Installation Guide Annex 3 Support troubleshooting 2015_2000009096 V6 January 2019 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 107 Annex 3 Support troubleshooting...

Страница 108: ...to isolate the MorphoWave from the external network 3 Turn on the entire system and follow the First biometric record and identification chapter If at this point of time the system enrolment is not wo...

Страница 109: ...is properly working and check power supply connections If these steps do not solve the issue please call the support MorphoWaveTM OEM displays sensor power error message Following screen may appear i...

Страница 110: ...lease shut down power supply of the MorphoWave and restart the unit The applicant will have to be re enrolled because the previous acquisition was not stored in the device s database The terminal IP a...

Страница 111: ...t Etienne du Rouvray FRANCE Phone 33 2 35 64 53 52 Hotline IDEMIA Support Terminaux Biom triques 18 Chauss e Jules C sar 95520 Osny FRANCE support bioterminals idemia com Phone 33 1 30 20 30 40 9H00am...

Страница 112: ...MorphoWave Installation Guide Annex 3 Support troubleshooting 112 IDEMIA DOCUMENT REPRODUCTION AND DISCLOSURE FORBIDDEN 2015_2000009096 V6 January 2019 January 2019...

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