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undetermined

problems

50

United

States

electronic

emission

Class

B

notice

103

United

States

FCC

Class

B

notice

103

update

failure,

BIOS

46

updating

firmware

93

USB

problems

39

using

Boot

Menu

program

94

utility

Configuration/Setup

94

V

video

controller

3

video

problems

33

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weight

3

110

IBM

System

x3105

Type

4347:

Problem

Determination

and

Service

Guide

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Содержание x3105 - System - 4347

Страница 1: ...IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 2: ......

Страница 3: ...IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 4: ...ge 99 and the Warranty and Support Information document on the IBM System x Documentation CD Second Edition March 2007 Copyright International Business Machines Corporation 2007 All rights reserved US...

Страница 5: ...error codes 16 Checkout procedure 26 About the checkout procedure 26 Performing the checkout procedure 27 Checkpoint codes trained service technicians only 27 Troubleshooting tables 28 CD or DVD driv...

Страница 6: ...ing the system fan 80 Removing the front control panel 81 Installing the front control panel 82 Removing and replacing FRUs 83 Removing the power supply 83 Installing the power supply 85 Removing the...

Страница 7: ...sion notices 103 Federal Communications Commission FCC statement 103 Industry Canada Class B emission compliance statement 104 Avis de conformit la r glementation d Industrie Canada 104 European Union...

Страница 8: ...vi IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Страница 10: ...the exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third...

Страница 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Страница 12: ...formation document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all cau...

Страница 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Страница 14: ...ttery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into wa...

Страница 15: ...e device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Страница 16: ...ice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the...

Страница 17: ...server is suitable for use on an IT power distribution system whose maximum phase to phase voltage is 240 V under any distribution fault condition Statement 12 CAUTION The following label indicates a...

Страница 18: ...xvi IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 19: ...evices v User s Guide This document is in Portable Document Format PDF on the IBM System x Documentation CD It provides general information about the server including information about features and ho...

Страница 20: ...ormation document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and sta...

Страница 21: ...10 100 1000 Ethernet controller on the system board with RJ 45 Ethernet port v One serial ports v One parallel port v Two port Serial ATA controller v Six Universal Serial Bus USB v2 0 ports two on fr...

Страница 22: ...ress this button to release a diskette from the diskette drive Hard disk drive activity LED When this LED is flashing it indicates that the hard disk drive is in use USB connectors Connect a USB devic...

Страница 23: ...d connector Power supply error LED AC power LED Video connector Parallel connector Serial connector Ethernet Ethernet link status LED Ethernet activity LED USB 4 connector USB 3 connector USB 2 connec...

Страница 24: ...link status LED This LED is on the Ethernet connector When this LED is lit it indicates that there is an active connection on the Ethernet port USB connectors Connect USB devices to these connectors E...

Страница 25: ...oards The illustrations might differ slightly from your hardware System board optional device connectors The following illustration shows the optional device connectors on the system board DIMM 2 DIMM...

Страница 26: ...rnal connectors on the system board Battery Optional diskette drive Main power SATA tape drive IDE SATA 0 SATA 1 Front control panel Microprocessor Microprocessor power USB tape drive Front USB System...

Страница 27: ...lustration shows the external input output I O connectors on the system board Video connector Parallel connector Serial connector Ethernet connector USB 4 connector USB 3 connector USB 1 connector USB...

Страница 28: ...g illustration shows the light emitting diodes LEDs on the system board DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED System fan error LED DIMM 1 error LED 10 IBM System x3105 Type 4347 Problem D...

Страница 29: ...e function of each jumper block Table 2 System board jumper blocks Jumper name Description Boot block J5 v Pins 1 and 2 Normal default v Pins 2 and 3 Recover BIOS see Recovering from a BIOS update fai...

Страница 30: ...12 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 31: ...ssages The diagnostic programs are the primary method of testing the major components of the server The diagnostic programs are on the IBM Enhanced Diagnostics CD See Diagnostic programs messages and...

Страница 32: ...y a trained service technician Beep code Description Action 1 1 3 CMOS write read test failed 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the se...

Страница 33: ...ined service technician only System board 3 3 2 Critical SMBUS error occurred 1 Disconnect the power cord wait 30 seconds and retry 2 Reseat the following components a DIMMs b Trained service technici...

Страница 34: ...onfiguration Setup Utility program see the User s Guide To view the error logs complete the following steps 1 Turn on the server 2 When the prompt Press F1 for Configuration Setup is displayed press F...

Страница 35: ...c Trained service technician System board 151 Real time clock error 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the server each time a Battery b...

Страница 36: ...components one at a time in the order shown restating the server each time a Battery b Trained service technician only System Board 184 Power on password damaged 1 Run the Configuration Setup Utility...

Страница 37: ...ing the server each time a Keyboard b Trained service technician only System board 303 A keyboard controller error occurred 1 Reseat the keyboard cable 2 Replace the following components one at a time...

Страница 38: ...that the parallel port setting is correct in the Configuration Setup Utility program If the setting is not correct change it and save the settings 2 Trained service technician only Replace the system...

Страница 39: ...rogram 2 Change the order of the adapters in the PCI or PCI Express slots Make sure that the startup boot device is positioned early in the scan order For information about the scanning order see the...

Страница 40: ...s adapter 1 Make sure that the settings for the adapter and all other adapters in the Configuration Setup Utility program are correct 2 If the error code indicates a particular PCI or PCI Express slot...

Страница 41: ...b Trained service technician only System board 1962 A hard disk drive does not contain a valid boot sector 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnost...

Страница 42: ...an only System board 00019701 Processor failed built in self test BIST 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown r...

Страница 43: ...a trained service technician Error code Description Action I9990305 An operating system was not found 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic tes...

Страница 44: ...ne whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the...

Страница 45: ...ST error codes on page 16 if necessary see Solving undetermined problems on page 50 v No Find the failure symptom in Troubleshooting tables on page 28 if necessary run the diagnostic programs see Runn...

Страница 46: ...rained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized 1 Make sure that v The IDE channel to which the CD...

Страница 47: ...ed correctly in the correct orientation 2 To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at least 76 mm 3 in 3 Run the diskette drive d...

Страница 48: ...ive that you removed with a new one A hard disk drive was not detected while the operating system was being started Reseat all hard disk drives and cables then run the hard disk drive diagnostic tests...

Страница 49: ...e using a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server 4 Replace the following components one at a time in the order shown r...

Страница 50: ...by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Run the memory diagnostics 4 Make sure that there is no memory mismatch when the server is over the minimum mem...

Страница 51: ...he server is turned on Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start...

Страница 52: ...n Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive re...

Страница 53: ...orrectly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is cha...

Страница 54: ...ke sure that the reset button is working correctly a Disconnect the server power cords b Reconnect the server power cords 4 Make sure that v The power cords are correctly connected the server and to a...

Страница 55: ...technician only System board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time ServerGuide problems v Follow the suggested actions in the orde...

Страница 56: ...ow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3105 Type 4347 on page 53 to determine which compo...

Страница 57: ...ion step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Make sure that v The correct USB de...

Страница 58: ...screen select the test that you want to run and follow the instructions on the screen When you are diagnosing hard disk drives select SCSI Attached Disk Test for the most thorough test Select Attached...

Страница 59: ...or User Aborted You stopped the test before it was completed Not Applicable You attempted to test a device that is not installed in the server Aborted The test could not proceed because of the server...

Страница 60: ...for more information v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3105 Type 4347 on page...

Страница 61: ...in 2 Trained service technician only Replace the system board 020 xxx 000 Failed PCI Interface test Trained service technician only Replace the system board 201 xxx 0nn Failed memory test nn slot numb...

Страница 62: ...iewing the test log on page 41 and correct any other errors 204 210 000 Test failed 1 Run the Quick Memory Test Diagnostic All Banks see Running the diagnostic programs on page 40 2 Update the BIOS co...

Страница 63: ...After installing a USB keyboard you might have to use the Configuration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during start...

Страница 64: ...eplace the Ethernet adapter in slot n Recovering from a BIOS update failure The server has an advanced recovery feature that will automatically switch to a backup BIOS page if the BIOS code in the ser...

Страница 65: ...illustration shows the location of the jumper on the system board BIOS recovery jumper J22 Boot block jumper J5 Clear CMOS jumper J19 4 Move the boot block jumper to pins 2 and 3 5 Wait 30 seconds th...

Страница 66: ...example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a...

Страница 67: ...h the speed and duplex mode of the hub v Check the Ethernet controller LEDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet...

Страница 68: ...e Turn on the server and reconfigure it each time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non IBM devices v Each adapter v Hard disk drives v Memory mo...

Страница 69: ...s this failure been reported before v Diagnostic program type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level...

Страница 70: ...52 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 71: ...Chapter 3 Parts listing System x3105 Type 4347 The following replaceable components are available for the System x3105 Type 4347 server 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Copyright IBM Corp 2007 53...

Страница 72: ...39M4503 3 Hard disk drive 160 GB models 44x 46x 64x 66x 74x 39M4507 3 Hard disk drive 250 GB model 54x 39M4511 4 Memory 512 MB DDR2 667 ECC all models 41Y2725 4 Memory 1 GB DDR2 667 ECC all models 41...

Страница 73: ...odels 39Y9875 Retention module fan sink all models 39Y8692 System service label all models 39Y8699 Keyboards Keyboard CRU Number Arabic 253 39M6990 Arabic French 462 39M6991 Belgian French 120 39M6992...

Страница 74: ...ates and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cor...

Страница 75: ...Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis...

Страница 76: ...c Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of Ame...

Страница 77: ...parts in a safe place v If you must start the server while the cover is removed make sure that no one is near the server and that no other objects have been left inside the server v Do not attempt to...

Страница 78: ...educe the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v The use of a groundi...

Страница 79: ...s Thumbscrews 1 Read the safety information that begins on page vii and Installation guidelines on page 59 2 Turn off the server and all attached devices then disconnect the power cords and all extern...

Страница 80: ...internal cables are correctly routed 2 Place the front edge of the cover into position on the front edge of the server and lower the cover onto the chassis 3 Install the two thumbscrews at the rear o...

Страница 81: ...er cords and all external cables 3 Remove the cover see Removing the cover on page 61 4 From inside the chassis locate the bezel release tab at the bottom of the bezel 5 Press down on the bezel releas...

Страница 82: ...ssis above the CD or DVD drive 2 Align the two lower tabs of the bezel with the corresponding openings in the chassis and gently press on the bezel until it clicks into place 3 Reconnect the external...

Страница 83: ...pward 6 From inside the server press down on the rear adapter retention bracket The retention bracket springs open 7 Carefully grasp the adapter by its top edge or upper corners and pull the adapter f...

Страница 84: ...top edge or upper corners and align it with the expansion slot guides then press the adapter firmly into the expansion slot Move the adapter directly from the static protective package to the expansi...

Страница 85: ...Remove the cover see Removing the cover on page 61 4 Disconnect any cables that impede access to the DIMMs Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open an...

Страница 86: ...Turn the DIMM so that the contacts align correctly with the connector Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 4 Insert the...

Страница 87: ...7 6 Remove the battery a Use one finger to press the top of the battery clip away from the battery b Lift and remove the battery from the socket 7 Dispose of the battery as required by local ordinance...

Страница 88: ...t come with the replacement battery 2 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket...

Страница 89: ...lustration shows the location of the internal drive bays Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Notes 1 A second IDE device that is intended to be cabled to the CD or DVD drive in bay 1 can be installed only i...

Страница 90: ...moving the bezel on page 63 5 Disconnect the cables from the drive that is to be removed 6 Press the blue latch to release the drive then grasp the drive and pull it out of the front of the server 7 I...

Страница 91: ...other equipment that are specified in the documentation that comes with the new drive v You check the instructions that come with the new drive to determine whether you must set any switches or jumper...

Страница 92: ...tare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe...

Страница 93: ...nal cables and power cords to the server then connect the power cords to electrical outlets 11 Turn on the attached devices then turn on the server Removing an optional tape drive To remove a tape dri...

Страница 94: ...CSI ID for that device 2 Touch the static protective package that contains the tape drive to any unpainted metal surface on the server then remove the tape drive from the package and place it on a sta...

Страница 95: ...wo drives are installed 5 Remove the thumbscrew that secures the hard disk drive cage to the chassis 6 Grasp the hard disk drive cage and rotate it up until it locks into place on the chassis Note You...

Страница 96: ...assis with the blue thumbscrew that you removed earlier 8 Connect one end of the signal cable into the back of the drive and make sure that the other end of the cable is connected into the connector o...

Страница 97: ...zel on page 63 5 Remove the air baffle a Grasp the handle of the air baffle b Rotate the air baffle upward and lift it out of the server 6 Disconnect the fan cable from the system board and make a not...

Страница 98: ...om outside the chassis 3 Connect the fan cable to the system board see System board internal connectors on page 8 for the location of the system fan connector 4 Install the microprocessor air baffle 5...

Страница 99: ...the server 6 Remove the drive cage a Remove the thumbscrew from the drive cage b Rotate the drive cage upward until it is in the open position c Lift the drive cage out of the server 7 Note the routi...

Страница 100: ...panel 4 Install the drive cage a Slide the drive cage into the drive cage bracket on the chassis b Rotate the drive cage downward into the server c Install the thumbscrew that you removed earlier 5 In...

Страница 101: ...r supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels ar...

Страница 102: ...oving a CD or DVD drive on page 72 for more information It is not necessary to remove these drives v Lift the microprocessor air baffle out of the server v Remove the microprocessor heat sink see Remo...

Страница 103: ...e 73 for more information v Install the microprocessor heat sink see Installing the microprocessor and heat sink on page 88 v Install any DIMMs that you removed from DIMM connectors 3 and 4 see Instal...

Страница 104: ...uickly or allowing it to spring upward can damage the heat sink and surrounding components 7 Release the heat sink retention lever by pressing down on the end moving it to the slide and slowly releasi...

Страница 105: ...he bladder b Using the tool carefully lift the microprocessor straight up and out of the socket and place it on a static protective surface c Squeeze the bladder of the tool to release the microproces...

Страница 106: ...sition Attention Use the vacuum tool that comes with the replacement part to install the microprocessor Dropping the microprocessor during installation can damage the contacts Also contaminants on the...

Страница 107: ...on cup 3 Close the microprocessor retention latch and lock it securely in place Microprocessor retention latch 4 Install the heat sink a Make sure that the heat sink retention lever is in the fully op...

Страница 108: ...Do not place any strain on the cables that are connected to the drives in the drive cage if necessary disconnect these cables from the drives before you remove the drive cage 4 Remove the drive cage...

Страница 109: ...to the chassis and slide it toward the rear of the server until it fully engages the tabs in the chassis Note The tabs are fully engaged when the screw holes in the system board are aligned with the c...

Страница 110: ...over see Installing the cover on page 62 8 Reconnect the external cables and power cords to the server then connect the power cords to electrical outlets 9 Turn on the attached devices then turn on th...

Страница 111: ...d installation tools that are specifically designed for your IBM server Use this CD during the initial installation of your server to configure basic hardware features and to simplify your operating s...

Страница 112: ...ate and time v Set passwords and security settings To start the Configuration Setup Utility program complete the following steps 1 Turn on the server 2 When the message Press F1 for Configuration Setu...

Страница 113: ...gs and press Enter Configuring the Broadcom NetXtreme Gigabit Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mbps 100 Mbp...

Страница 114: ...96 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 115: ...s with your system also describes the diagnostic tests that you can perform Most systems operating systems and programs come with documentation that contain troubleshooting procedures and explanations...

Страница 116: ...the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support Important When you call for service you will be asked to provide the four digit machine type of your system which is...

Страница 117: ...CLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certai...

Страница 118: ...ed Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock spe...

Страница 119: ...found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IB...

Страница 120: ...ropean WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the...

Страница 121: ...tteries For the European Union For California Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate The foregoing notice is provided in accordance with Ca...

Страница 122: ...any interference received including interference that may cause undesired operation Responsible party International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543...

Страница 123: ...Japanese Voluntary Control Council for Interference VCCI statement Appendix B Notices 105...

Страница 124: ...106 IBM System x3105 Type 4347 Problem Determination and Service Guide...

Страница 125: ...trol panel installing 82 removing 81 controls and indicators 4 cooling 3 cover installing 62 removing 61 customer replaceable units CRUs 54 D danger statements 2 diagnostic error codes 42 on board pro...

Страница 126: ...DIMM 68 diskette drive 73 drive bay 1 73 drive bay 2 73 drive bay 3 73 drive bay 4 or 5 78 fan sink 88 fan system 80 installing continued internal drives 71 memory module 68 microprocessor 88 power s...

Страница 127: ...l panel 81 cover 61 removing continued DIMM 67 diskette drive 72 drive bay 1 72 drive bay 2 72 drive bay 3 72 drive bay 4 77 drive bay 5 77 fan sink 86 fan system 79 internal drives 71 memory module 6...

Страница 128: ...3 United States FCC Class B notice 103 update failure BIOS 46 updating firmware 93 USB problems 39 using Boot Menu program 94 utility Configuration Setup 94 V video controller 3 video problems 33 W we...

Страница 129: ......

Страница 130: ...Part Number 43W7037 Printed in USA 1P P N 43W7037...

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