Action
For product-specific LED information and additional troubleshooting information, see the UPS
documentation.
General hardware issues
New hardware issues
Symptom
The hardware is not functioning normally.
Cause
• Unsupported hardware
• Incomplete population of a memory bank
• Connection of the data cable, but not the power cable, of a new device
Action
1.
Be sure the hardware being installed is a supported option on the server. If necessary, remove
unsupported hardware.
For information on supported hardware, see the server documentation on the Hewlett Packard
Enterprise website (
http://www.hpe.com/info/proliantgen10-docs
).
2.
Be sure that the issue is not caused by a change to the hardware release.
For more information, see the release notes included with the hardware. If no documentation is
available, see the Hewlett Packard Enterprise website (
http://www.hpe.com/support/hpesc
3.
Be sure that the new hardware is installed properly.
To be sure that all requirements are met, see the device, server, and OS documentation.
4.
Be sure no memory, I/O, or interrupt conflicts exist.
5.
Be sure that no loose connections exist.
6.
Be sure that all cables are connected to the correct locations and are the correct lengths.
For more information, see the server documentation on the Hewlett Packard Enterprise website
(
http://www.hpe.com/info/proliantgen10-docs
7.
Be sure that other components were not accidentally unseated during the installation of the new
hardware component.
8.
Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current. Be sure that the correct version for the hardware is installed.
For example, if you are using a Smart Array controller, you need the latest Smart Array Controller
device driver. Uninstall any incorrect drivers before installing the correct drivers.
9.
After installing or replacing boards or other options, verify that the system recognizes all changes to
the hardware in UEFI System Utilities.
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General hardware issues
