Action
1.
Verify that the controller is supported for the server.
2.
Verify that the controller is not physically damaged.
3.
If the controller is recognized by the system BIOS, then reseat the controller.
4.
Run controller diagnostics and follow the steps displayed.
5.
Update the firmware.
6.
Download the Active Health System log and use the AHSV to read, diagnose, and resolve issues.
For more information, see the AHSV user guide at
http://www.hpe.com/support/ahsv-ug-en
7.
If you are unable to resolve the issue, submit a case to Hewlett Packard Enterprise technical support
through AHSV.
For more information, see the AHSV user guide at
http://www.hpe.com/support/ahsv-ug-en
8.
Replace the controller.
More information
Server maintenance and service guide on page 167
Controllers are no longer redundant
Symptom
• The controller shows errors during the POST process.
• The cache is disabled.
Cause
• The hardware on one or more controllers is physically damaged.
• One or more controllers are not supported on the server.
• The controllers are not compatible for redundant operation.
• One or more controllers are not installed properly.
• The firmware on one or more controllers is outdated or not compatible.
• The HPE Smart Storage Battery is not installed.
• The HPE Smart Storage Battery is not connected to the system board properly.
• The cache module cable is not connected to the PCIe riser board (for controllers installed on a PCIe
riser board).
Action
1.
Verify that the controllers are supported for the server.
2.
Verify that both controllers are installed or seated properly.
3.
Verify that the controllers are compatible controller models.
94
Controllers are no longer redundant