Testing the device
Procedure
1.
Uninstall the device.
If the server works when the device is removed, then one of the following issues exists:
• An issue exists with the device.
• The server does not support the device.
• The device conflicts with another device.
2.
If there is only one device on a bus, verify that the bus works by installing a different device on the bus.
3.
To determine if the device is working, install the device:
a.
In a PCIe slot on a different bus.
b.
In the same slot in another working server of the same or similar design.
Restart the server each time the device is reinstalled.
If the board works in any of these slots, either the original slot is bad or the board was not properly
seated. Reinstall the board into the original slot to verify.
4.
If you are testing a board (or a device that connects to a board):
a.
Test the board with all other boards removed.
b.
Test the server with only that board removed.
5.
Clear the NVRAM.
6.
Verify that the PCIe device or graphics controller does not need additional power to operate.
For more information, see the device documentation.
Internal system issues
Drive issues (hard drives and solid state drives)
Drives are failed
Symptom
The drives are failed.
Action
1.
Be sure no loose connections exist.
2.
Check to see if an update is available for any of the following:
• Smart Array Controller firmware
• Dynamic Smart Array driver
Testing the device
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