Remote troubleshooting
Remote troubleshooting tools
Hewlett Packard Enterprise provides several options that help IT administrators troubleshoot a server
from remote locations.
HPE iLO
iLO is available for all HPE ProLiant and HPE Synergy servers. iLO consists of an intelligent processor
and firmware that allows for remote server management. The iLO VSP provides bidirectional data flow
with a server serial port. Using VSP, you can operate as if a physical serial connection exists on the
remote server serial port. From an established iLO connection, the system status can be identified within
the first interface presented to the Administrator. When diagnosing server issues, administrators can
determine what failed based on the IML or iLO Event Log. For more information about iLO features
(which may require a specific iLO license), see the iLO documentation on the Hewlett Packard Enterprise
website (
http://www.hpe.com/support/ilo-docs
HPE Onboard Administrator (for HPE ProLiant server blades only)
HPE Onboard Administrator and HPE Onboard Administrator Command Line Interface assist
Administrators in remotely troubleshooting server blades in the HPE BladeSystem environment. Using the
OA CLI, administrators obtain access to all configuration information on each blade bay and interconnect.
A standard SHOW ALL command from the OA CLI provides configuration information on the HPE
ProLiant c-Class Blade Enclosures. For more information about using the OA CLI and other BladeSystem
documentation, see the Hewlett Packard Enterprise website (
http://www.hpe.com/info/bladesystem/
).
Administrators can also generate an
OA SHOW ALL
report using the guidelines on the Hewlett Packard
Enterprise website (
).
HPE SIM
HPE SIM offers remote access for event monitoring, maximizing uptime for your server and storage. SIM
allows you to remotely monitor fault management and event handling in combination with scripting
options for custom configuration of policies. Performance is another key feature of SIM used to analyze
environment for performance bottlenecks. For more information about SIM, see the Hewlett Packard
Enterprise website (
).
Virtual Connect (for HPE ProLiant BL c-Class server blades)
The GUI provides a syslog containing detailed information that may not be reported in VC logs yet. Other
access to VC is through the CLI.
For more information on capturing
Healthreport
,
SHOW ALL
, and
SupportDump
Files using VCSU,
see the Hewlett Packard Enterprise website (
).
Active Health System
The HPE Active Health System monitors and records changes in the server hardware and system
configuration. The Active Health System assists in diagnosing issues and delivering rapid resolution when
server failures occur. The Active Health System log, in conjunction with the system monitoring provided
by Agentless Management or SNMP Pass-thru, provides continuous monitoring of hardware and
configuration changes, system status, and service alerts for various server components.
Active Health System Viewer (AHSV) is an online tool used to read, diagnose, and resolve server issues
quickly using AHS uploaded data. AHSV provides Hewlett Packard Enterprise recommended repair
actions based on experience and best practices.
Remote troubleshooting
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