4.
Verify that the controller firmware versions are compatible and current.
5.
Verify that the controller cache sizes are compatible.
6.
Verify that the HPE Smart Storage Battery is installed and connected properly.
7.
Verify that all controller cabling is connected properly.
8.
If the issue persists, download the Active Health System log.
9.
Contact Hewlett Packard Enterprise technical support.
More information
Active Health System Log on page 139
Accessing Hewlett Packard Enterprise Support on page 174
Data located on drives accessed in RAID mode is not compatible with data accessed
from non-RAID mode
Symptom
Data located on drives accessed in RAID mode is not compatible with data accessed from non-RAID
mode and data located on drives accessed in non-RAID mode is not compatible with data accessed from
RAID mode.
Action
Hewlett Packard Enterprise recommends that you access drive data only when the same RAID or non-
RAID mode is enabled. Back up and restore the data on the drives.
The Smart Array controller does not show logical drives after moving drives to a new
server or JBOD
Symptom
The Smart Array controller does not show logical drives after moving drives to a new server or JBOD.
Cause
A drive migration issue occurred.
Action
Be sure to follow all drive roaming rules when migrating drives. See "
on page 95."
More information
Drive roaming on page 95
Drive roaming
Drive roaming lets you move disk drives and arrays while maintaining data availability. You can move one
or more disk drives in a configured logical drive to a different bay position as long as the new bay position
is accessible by the same controller. In addition, you can move a complete array from one controller to
another, even if controllers are in different servers. The logical drive status must be good before you move
physical drives to a new bay position.
Data located on drives accessed in RAID mode is not compatible with data
accessed from non-RAID mode
95
