Uncorrectable machine check exception
Symptom
A POST error message or an IML message is received indicating an uncorrectable machine check
exception.
Action
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines provided in
Processor troubleshooting guidelines
on page 18. Failure to follow the recommended guidelines
can cause damage to the system board, requiring replacement of the system board.
Replace the processor.
Trusted Platform Module issues
TPM fails or is not detected
Symptom
The TPM failed or the TPM is no longer detected.
Cause
• The TPM failed.
• The TPM is not configured properly in UEFI System Utilities.
• The boot mode is not configured for the TPM installed on the server.
Action
1.
When a TPM is installed and used with BitLocker, be sure that the TPM is enabled in UEFI System
Utilities.
See the TPM replacement recovery procedure in the operating system documentation.
2.
When a TPM is installed, be sure that the TPM is configured for a mode that is compatible with the OS
running on the server.
Verify that the OS supports the version of TPM installed and configured on the server.
3.
When a TPM 2.0 is installed, verify that the server is configured for UEFI boot mode.
4.
Leave the TPM installed and request a new system board and TPM from a Hewlett Packard Enterprise
authorized service provider.
System battery is low or lost power
Symptom
An error message is received indicating low power or loss of power.
Cause
Real-time clock system battery is running low on power or lost power.
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Uncorrectable machine check exception
