For more information, see the operating system documentation.
Restoring a backup version
If you recently upgraded the operating system or software and cannot resolve the issue, try restoring a
previously saved version of the system. Before restoring the backup, make a backup of the current
system. If restoring the previous system does not correct the issue, you can restore the current set to be
sure you do not lose additional functionality.
For more information, see the documentation provided with the backup software.
Linux resources
For troubleshooting information specific to Linux operating systems, see the Linux for ProLiant website at
http://www.hpe.com/info/proliantlinux
To assist in possible LINUX installation issues on HPE ProLiant servers, capture either the sosreport or
supportconfig before contacting Hewlett Packard Enterprise technical support.
More information
Accessing Hewlett Packard Enterprise Support on page 174
Linux reports on page 165
Application software issues
Software locks up
Symptom
The software locks up.
Cause
• The software might be incompatible with other software on the server.
• Known issues might exist with the software.
• The server configuration might have changed.
• The server might be infected by a virus.
Action
1.
Check the application log and operating system log for entries indicating why the software locked up.
2.
Check for incompatibility with other software on the server.
3.
Check the support website of the software vendor for known issues.
4.
Review log files for changes made to the server that might have caused the issue.
5.
Scan the server for viruses with an updated virus scan utility.
Errors occur after a software setting is changed
Symptom
The system locks up after settings were changed.
Restoring a backup version
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