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SureStore E Disk System SC10 Troubleshooting
381
T
roubl
esh
ooting
Power Supply
LED is amber Critical Amber Critical – An incompatible or defective
component caused a temporary
fault.
– Power supply hardware is faulty.
Unplug the power cord and wait for
the LED to turn off. Reinsert the
power cord. If fault persists, replace
the power supply.
Temperature is
over limit Critical none Critical
Temp is
>54.5º C – A fan is faulty. Check status and
correct.
– Airflow is obstructed; vents are
blocked.
– One or more slots are empty.
– Power supply is faulty. Check
status and correct.
– Room temperature is too high. If
ambient temperature cannot be
reduced in a reasonable time,
turn OFF product to prevent
shortened life.
– Temperature sensor is faulty.
Compare temperature reported
by peer BCC.
Major
Warning none Non-critical
Temp is
>36º C
Temperature sensors are on the BCC
and are independent of power supplies.
Investigate temperature warnings
immediately, before power supplies
sense critical temperature and turn off.
Temperature is
under limit Critical none Critical
Temp is
<9.5º C – Room temperature is too low.
– Temperature sensor is faulty.
Compare temperature reported
by peer BCC.
Major
Warning none Non-critical
Temp is
<15.5º C
Voltage is over
limit Critical none Critical Power supply is faulty. Check status
and correct.
Major
Warning none Non-critical
Voltage is under
limit Critical none Critical Either power supply is faulty. Check
status and correct.
Major
Warning none Non-critical
Table 52
Disk Enclosure Troubleshooting Table (cont’d)
Problem
Description HW Event
Category
LED State Status Probable Cause/Solution