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Troubleshooting

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9

Troubleshooting

General

Ø

Check whether the prerequisites for the operation of the analyzer device
NANL-B500G-RE are fulfilled:

Further information to this you find in section

Link is not recognized

Note:

For 10-Mbit/s-connections and for increased bus load the

can

not correctly detect the link. If the link is not established (Link
DOWN), for troubleshooting the speed must be set manually to 10
Mbit/s.

LINK-LED

Ø

Check using the LINK LED status if a connection to the Ethernet is
established.

Further information to this you find in chapter

Cable

Ø

Check that the pin occupation of the used cable is correct.

Analyzer device NANL-B500G-RE

Ø

Check that the power supply of the device is connected to the mains
voltage.

Host connecting interference (NANL-B500G-RE)

The Ethernet connection from the analyzer device NANL-B500G-RE device
to the PC is a saved connection without loss. Transmission errors on the
host Gigabit interface cable (such as EMC interference or bad connections)
do not cause any data loss. However, to strong interference can lead to a
disconnection.

Device is not accessible (NANL-B500G-RE)

Note:

In case of problems due to incorrect settings of the IP address (e. g.
device is not accessible), restart your device. While turning on your
device press the REC button for about 1 minute. Then the default
setting for the IP address of your device (DHCP server mode) is
restored.

netANALYZER device NANL-B500G-RE | Installation, operation and hardware description
DOC091110UM26EN | Revision 26 | English | 2019-07 | Released | Public

© Hilscher 2007-2019

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Содержание NANL-B500G-RE

Страница 1: ...ual netANALYZER device NANL B500G RE Installation operation and hardware description Hilscher Gesellschaft f r Systemautomation mbH www hilscher com DOC091110UM26EN Revision 26 English 2019 07 Release...

Страница 2: ...4 7 Exceeding the maximum number of permitted write and delete accesses 17 2 5 Labeling of safety messages 18 2 6 References safety 18 3 Description 19 3 1 Recording and analyzing data traffic 20 3 2...

Страница 3: ...9 7 5 1 Full capturing process Live Dump Mode 49 7 5 2 Capturing snapshots snapshot mode 51 7 5 3 Displaying lost frames in Wireshark 53 7 6 Inserting netANALYZER hardware into the communication link...

Страница 4: ...nput signal at the I O interface 82 12 Technical data 83 12 1 Analyzer device NANL B500G RE 83 13 Annex 86 13 1 Disposal of waste electronic equipment 86 Glossary 89 Contacts 90 netANALYZER device NAN...

Страница 5: ...on see operating instruction manual netANALYZER Scope on the product DVD 1 1 1 Obligation to read and understand the manual Important To avoid personal injury and to avoid property damage to your syst...

Страница 6: ...analysis in autonomous mode in snapshot mode Section Troubleshooting page 73 Note added User may need to check firewall settings Added section SYS STA0 STA1 I O LINK and RX Front side page 75 Descrip...

Страница 7: ...neral note note where to find further information Instructions 1 Operation purpose 2 Operation purpose Instruction Results Intermediate result Final result Safety messages The labeling of safety messa...

Страница 8: ...evice Configuration Tool for NANL B500G RE Documentation and examples NANL B500G RE firmware update nanl b500g re update Detailed information about the contents of the product DVD and about the docume...

Страница 9: ...nnot assume any guarantee or legal responsibility for erroneous information or liability of any kind You are hereby made aware that descriptions found in the user s manual the accompanying texts and t...

Страница 10: ...s In flight safety systems aviation and flight telecommunications systems In life support systems In systems in which any malfunction in the hardware and or software may result in physical injuries or...

Страница 11: ...vileges have not been infringed upon or violated or that the products are free from third party influence No additional guarantees or promises shall be made as to whether the product is market current...

Страница 12: ...applicable in Germany and in the United States The products hardware software must not be exported into such countries for which export is prohibited under US American export control laws and its sup...

Страница 13: ...us operating mode LIC NANL SA is required If you want to use the Snapshot mode in the Autonomous operating mode an additional license is required Part number Parte title Description Legend 8582 001 LI...

Страница 14: ...igabit Ethernet PC interface for real time Ethernet and all 10 100BASE T Ethernet networks NANL B500G RE Table 5 netANALYZER device If the analyzer device NANL B500G RE is used outside the range of ap...

Страница 15: ...rmissible range for the supply voltage is determined by the tolerances specified in this manual The data on the permissible supply voltage of the devices described in this manual you find in the secti...

Страница 16: ...e page 24 2 4 4 Damage of externally attached hardware NANL B500G RE If the 3 3V output of the external IO interface is enabled I O status LED lights up orange externally attached hardware could be da...

Страница 17: ...be completed if the power drops Without a proper FAT a firmware may not be found and cannot be started Make sure that the power supply of the device does not drop during write and delete accesses in t...

Страница 18: ...ave a consequence of death or grievous bodily harm if it is not avoided Meaning according to ANSI Z535 6 Indicates a hazardous situation which if not avoided could result in death or serious injury In...

Страница 19: ...r in Real Time Ethernet systems The NANL B500G RE device analyzes the data traffic in a communication path and logs the incoming Ethernet frames The additionally available software extension netANALYZ...

Страница 20: ...ata capturing must be configured or started via the PC software The analyzer device NANL B500G RE and the PC software collect the data packets of the communication path transfer the data packets and s...

Страница 21: ...pical analyzer application with the capturing of the Ethernet data transfer and IO events Digital inputs In addition events from up to four digital inputs can be recorded At the four digital inputs th...

Страница 22: ...data traffic directly on a connected USB memory device The Snapshot mode that can be used in the Autonomous operating mode is suitable for long term measurements The analyzer device NANL B500G RE uses...

Страница 23: ...te network card with RJ45 Ethernet socket 1 Gb s for the NANL B500G RE device Accessories 2 patch cable Ethernet Note The total length of the Ethernet cables via which the NANL B500G RE device in an E...

Страница 24: ...NL B500G RE device the current limiter is turned on To avoid a reset of the analyzer device use for this special case a more powerful power supply 24 V DC 1 3 A For more see section Power supply NANL...

Страница 25: ...using a FAT32 file system for your USB memory device be aware that file system errors can occur in the event of a power failure This means if the power supply to the analyzer device will be interrupt...

Страница 26: ...that the GPIO configuration is also applied It is therefore important to ensure that switching GPIO e g to the 24 V output does not damage any externally connected circuit Before an external device i...

Страница 27: ...e local hard disk of your PC Unzip the ZIP file Double click the exe file in the root directory of the DVD to open the autostart menu Install netANALYZER Scope software If Wireshark live records are d...

Страница 28: ...n 2 How to update the NANL B500G RE firmware page 63 Option 1 with a web browser Enter the IP address determined in the address bar of the web browser Below Firmware image update select the firmware u...

Страница 29: ...LYZER device For detailed information on the prescribed signaling voltage refer to section Power supply and host interface 5 4 3 Exceeding the permissible current consumption at the external I O inter...

Страница 30: ...uration is also applied It is therefore important to ensure that switching GPIO e g to the 24 V output does not damage any externally connected circuit 5 4 5 Assignment of wrong IP addresses malfuncti...

Страница 31: ...onfiguration download etc can destroy the FAT File Allocation Table if the accesses cannot be completed if the power drops Without a proper FAT a firmware may not be found and cannot be started Make s...

Страница 32: ...t setting in the most common use case The user must not make any configuration Important The analyzer device NANL B500G RE must not be inserted via a switch or hub directly into a corporate network wi...

Страница 33: ...l Ethernet Device Configuration Address setting for Ethernet capable Hilscher devices You find this manual on the product DVD under Documentation Note In case of problems due to incorrect settings of...

Страница 34: ...same TAP REC Button to enable data recording in the Autonomous operating mode refer to section Autonomous operating mode capturing on USB memory device page 49 Additional function Restores the defaul...

Страница 35: ...My firewall seems to block communication with netANALYZER What do I have to consider in my firewall rule set Workaround If your firewall is blocking TCP or UDP communication you have to consider the...

Страница 36: ...mous mode 4 Sets the maximum number of snapshots to be stored on the USB memory device Set maximum number of snapshots for autonomous operating mode page 46 Firmware image update 5 Update firmware How...

Страница 37: ...ing 37 90 Figure 8 netANALYZER configuration page netANALYZER device NANL B500G RE Installation operation and hardware description DOC091110UM26EN Revision 26 English 2019 07 Released Public Hilscher...

Страница 38: ...o the PC is a saved connection without loss Transmission errors on the host Gigabit interface cable such as EMC interference or bad connections do not cause any data loss However to strong interferenc...

Страница 39: ...en by newer ones To use this mode simply connect an empty USB memory to the device and press the REC button For more information refer to the section Full capturing process Live Dump Mode page 49 The...

Страница 40: ...netANALYZER image version 1 2 0 0 or higher License for netANALYZER Scope 8582 060 LIC NANL SA If no license for Autonomous operating mode is available the file NoLicence txt is created on the USB mem...

Страница 41: ...e network for EtherNet IP as prerequisite for process value analysis in autonomous mode in snapshot mode Important If the analyzer device NANL B500G RE is inserted into an EtherNet IP network the reco...

Страница 42: ...thernet frames have an absolute offset to a past date The relatively measured time stamps between the frames are furthermore recorded in a highly precise manner Set the time for the autonomous operati...

Страница 43: ...hanges and restart device The new date and time are stored in the analyzer device NANL B500G RE and are then used as the basis for the time stamp for each recorded frame The device is restarted netANA...

Страница 44: ...occur during the recording period Dimension the size of the USB memory device according to the number of snapshots to be recorded and the expected size of the snapshots Prerequisites for the size of t...

Страница 45: ...ile will reach a maximum size of 370 MBytes Due to the netANALYZER s internal 300 MByte frame buffer and adding the project file s maximum overhead netANALYZER requires at least 2048 MBytes 2 GBytes o...

Страница 46: ...n or by setting a correspondingly lower maximum number of snapshots See also section Estimate required USB memory capacity for snapshot mode theoretically page 44 To set the maximum number of snapshot...

Страница 47: ...g 47 90 Figure 11 Website netANALYZER configuration netANALYZER device NANL B500G RE Installation operation and hardware description DOC091110UM26EN Revision 26 English 2019 07 Released Public Hilsche...

Страница 48: ...s not enough space left on the USB memory device no more snapshots will be taken Click Apply changes and restart device The set value is stored in the analyzer device NANL B500G RE and defines the max...

Страница 49: ...city to the USB socket on the reverse side of the NANL B500G RE analyzer device When using an USB device with a power consumption of more than 500 mA connect a separate power supply If required it is...

Страница 50: ...the USB memory device Otherwise data may be lost i e the recorded pcap files may be incomplete Remove the USB memory device from the USB socket on the back of the unit and connect it to a PC Download...

Страница 51: ...nditions and requirements page 39 to the USB socket on the reverse side of the analyzer device NANL B500G RE When using an USB device with a power consumption of more than 500 mA connect a separate po...

Страница 52: ...ptured data on the USB memory device for a few seconds Wait until the STA0 LED changes from red to orange before disconnecting the USB memory device Otherwise data may be lost i e the captured pcap fi...

Страница 53: ...e frame view indicating that Ethernet frame losses have occurred since this time This means that no more frames could be saved or individual frames were discarded The entry 2 Buffer recovery Frame rec...

Страница 54: ...s greater than 25 bidirectional or 50 unidirectional not all frame data can be captured when capturing on one TAP These details refer to permanent average loads Short load peaks can also be higher In...

Страница 55: ...L B500G RE to the Ethernet device connections via two patch cables parallel to the communication path to be analyzed In principle different configurations are possible Note 1 To analyze the data trans...

Страница 56: ...own in the figure Connect both Ethernet cable only in TAP A or in TAP B Figure 13 Application case 1 Furthermore the analyzer device analyzes the number of faulty Ethernet frames A forwarding time of...

Страница 57: ...e cycle time and the jitter in the cyclically running protocols the changes of the data in the Ethernet frame through the device the number of erroneous Ethernet frames To capture the communication of...

Страница 58: ...channels the forwarding time through several devices the cycle time and the jitter in the cyclically running protocols the changes of the data in the Ethernet frame through several devices the number...

Страница 59: ...signal events on the basis of time stamps the number of erroneous Ethernet frames Device Destruction Only apply a signal voltage of 3 3 V or 24 V to the I O signal pins of the external I O interface...

Страница 60: ...for the NANL B500G device set in the software is correct Furthermore check whether the external device is suitable for the application To capture the communication of two channels connect the analyze...

Страница 61: ...capturing only on 2 Ethernet ports Possible workarounds 1 Use the hardware filters to filter out specific frames which are not of interest 2 Use the high load capture mode available via netANALYZER S...

Страница 62: ...umbers in the frames were exchanged If both devices use auto crossover there is the possibility that port 0 and port 1 will be exchanged for subsequent measurements This is also true for port 2 and po...

Страница 63: ...IP address of the PC must be in the same network respectively the DHCP server must be online Prerequisites You need the firmware update file nanl b500g re update The firmware update file is located on...

Страница 64: ...t capable Hilscher devices Step 2 Upload current firmware image Open a web browser Enter the IP address in the web browser s address bar and press the Enter key The netANALYZER configuration page is d...

Страница 65: ...off Wait until the device is full functional again Important Wait until the LEDs will stay in state SYS LED green STA0 LED red STA1 LED off for approx 10 seconds During the update process the LEDs ma...

Страница 66: ...am Scan for devices Your analyzer device NANL B500G RE is displayed Figure 20 Ethernet Device Configuration NANL B500G RE found Example Obtain the IP address of your NANL B500G RE device the firmware...

Страница 67: ...r update as user name and nanl b500g re as password without the double quotes Figure 21 FTP server Log On Screen The netANALYZER FTP server directory opens Copy the incremental firmware update file na...

Страница 68: ...successful To verify if the update process was successfully verify the version information Open the netANALYZER Scope software and select under Device Assignment your device Alternatively you can che...

Страница 69: ...d is more silent Table 17 Threshold for the temperature control of the fan To set the temperature threshold using a web browser perform the following steps Enter the IP address of the analyzer device...

Страница 70: ...de For information on how to preset the operating modes for data recording Ethernet or transparent mode in the user interface refer to the operating instruction manual netANALYZER software Data record...

Страница 71: ...t the very front with the data valid lateral growth i e at the proper start of the Ethernet frames This makes it possible to find a reference point also for faulty frames Thereby the preamble and SFD...

Страница 72: ...in the Ethernet Mode or in the Transparent Mode Figure 25 Basic principle of an Ethernet frame in the Ethernet Mode or in the Transparent Mode As during the Ethernet Mode the preamble and the SFD Sta...

Страница 73: ...E Check that the power supply of the device is connected to the mains voltage Host connecting interference NANL B500G RE The Ethernet connection from the analyzer device NANL B500G RE device to the PC...

Страница 74: ...f the transferred analysis data takes place For further information see section Displaying lost frames in Wireshark page 53 If when switching on the analyzer device NANL B500G RE an USB memory device...

Страница 75: ...the network has been detected yet green Flashing cyclic at 5 Hz Autonomous operating mode only Snapshot mode available Snapshot mode At least one snapshot was saved green orange Flashing cyclic green...

Страница 76: ...us operating mode only LED flashing code after pressing the REC button REC button cannot be used STA1 red Single Flash I O red Single Flash STA0 green Single Flash Autonomous operating mode only LED f...

Страница 77: ...green orange The display is switched on in green or orange phases alternating with a frequency of 1 Hz Green On for 500 ms followed by Orange On for 500 ms Flashing cyclic at 2 5 Hz The indicator turn...

Страница 78: ...between the NANL B500G RE device and PC LED right side LINK 1000 RJ45 Ch0 green On The Ethernet data of the NANL B500G RE device is transferred to the PC with a transfer rate of 1000 Mbits s 1 GB s No...

Страница 79: ...r the current Connector 24V voltage supply Combicon 0V 24V FE Voltage supply 24V DC 6V Pin Name Description 1 GND Ground 2 24V 18 30 V DC 3 FE Functiional earth Maximum permitted cable length 3 m Alte...

Страница 80: ...ated to PE through RC circuit 5 Term 1 6 RX Receive data 7 Term 2 Connected to each other and terminated to PE through RC circuit 8 Term 2 Bob Smith Termination Table 21 Ethernet pinning at the RJ45 s...

Страница 81: ...aged Male connector external IO interface with GPIOs 0 to 3 Figure 29 Male Connector external IO interface Pin Signal Pin Signal 2 GND 1 3 4 GND 3 2 6 GND 5 1 8 GND 7 0 Table 23 Pin out external IO in...

Страница 82: ...sholds the input is interpreted as low i e logic zero Above the voltage thresholds mentioned above the input is interpreted as guaranteed high i e logic one Important The voltage range between the low...

Страница 83: ...LINK 1Gb s Ethernet RJ45 socket 1 port Ethernet communication Ethernet communication Receipt of Ethernet frames Ethernet frame types Ethernet II Ethernet interface at the front side of the device Tran...

Страница 84: ...um permissible current consumption external IO Interface page 24 Minimum distance for GPIO events 150 s Displays LED Display at the front side of the devices SYS System status STA0 Capturing active in...

Страница 85: ...115 x 62 x 133 mm RoHS Yes Mounting installation CE sign CE sign Yes Emission EN 55011 2009 A1 2010 Class A Immunity EN 61000 6 2 2005 AC 2005 Documentation to prove the restriction of hazardous subst...

Страница 86: ...his product must be disposed of at a designated waste electronic equipment collecting point Waste electronic equipment may not be disposed of as household waste As a consumer you are legally obliged t...

Страница 87: ...uto Crossover and Port Switching 62 Figure 18 Design of a TAP at the right Side Ports of Device 1 and Device 2 exchanged 62 Figure 19 Ethernet Device Configuration NANL B500G RE found Example 64 Figur...

Страница 88: ...side and reverse side NANL B500G RE 34 Table 15 Workarround if firewall blocks communication 35 Table 16 netANALYZER configuration page 36 Table 17 Threshold for the temperature control of the fan 69...

Страница 89: ...e the IP address and which is used for the modes static IP address or DHCP Client GPIO General Purpose Input Output NANL B500G RE netANALYZER portable device with Gigabit Ethernet PC interface for rea...

Страница 90: ...fo hilscher in Italy Hilscher Italia S r l 20090 Vimodrone MI Phone 39 02 25007068 E mail info hilscher it Support Phone 39 02 25007068 E mail it support hilscher com Japan Hilscher Japan KK Tokyo 160...

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