Overhead Ceiling Fans
42
®
Controls Troubleshooting
Problem: Keypad or Standard Touchscreen control will not turn on.
1
Is the 24V wire (white-brown) connected on VFD circuit
board of fan 1 (directly connected to control via shielded
CAT-5e cable)?
Yes
No
No supply power to control.
Controls are powered by
VFD on fan 1 (directly connected to control via shielded
CAT-5e cable). Connect the 24V wire (white-brown) to the
VFD circuit board of fan 1. Refer to instructions on pages
36-37.
2
Is supply power turned on at all circuit breakers and fan
disconnects?
Yes
No
No supply power to fans.
Turn circuit breakers and
disconnects to “on” position.
3
Were fans and controls installed using only the provided
networking components (green shielded CAT-5e cables,
black shielded 3-way RJ45 splitters) or components that
comply with specifications on page 34?
Yes
No
Networking components may be defective, incorrectly
wired, or do not meet required specifications.
Replace
with provided components or components that comply
with specifications on page 34.
4
Are 3-way RJ45 splitters installed with the single-port side
connected to black cable inside fan downtube?
Yes
No
Incorrect splitter orientation.
Unplug splitter and
reconnect in the proper orientation.
5
Have all CAT-5e cable connections been unplugged and
reconnected to ensure that cables are fully seated (will
hear a “click” when fully seated)?
Yes
No
Loose or misaligned CAT-5e cable connection.
Unplug
and reconnect all CAT-5e cable connections.
6
Does the screen on the control light up?
Yes
No
Contact factory.
Everything is working properly.
Problem: Advanced Touchscreen control will not turn on.
1
Is the power adapter cable wired into the control panel?
Yes
No
No supply power to control panel.
Wire the power
adapter cable into the control panel as shown in the wiring
diagram in the control manual.
2
Is the power adapter connected to a 115V electrical outlet?
Yes
No
No supply power to control panel.
Connect the power
adapter to a 115V electrical outlet.
3
Is supply power turned on at the circuit breaker for 115V
electrical outlet?
Yes
No
No supply power to control panel.
Turn circuit breaker to
“on” position.
4
Is the shielded RJ12 cable wired into the control panel?
Yes
No
No supply power or communications to touchscreen
interface.
Wire the shielded RJ12 cable into the control
panel as shown in the wiring diagram in the control manual.
5
Is the shielded RJ12 cable connected to the touchscreen
interface?
Yes
No
No supply power or communications to touchscreen
interface.
Connect the shielded RJ12 cable to the open
port on the back of the touchscreen interface.
6
Has the shielded RJ12 cable been unplugged and
reconnected to the touchscreen interface to ensure that it
is fully seated (will hear a “click” when fully seated)?
Yes
No
Loose or misaligned RJ12 cable connection.
Unplug
and reconnect shielded RJ12 cable to the open port on the
back of the touchscreen interface.
7
Does the screen on the touchscreen interface light up?
Yes
No
Contact factory.
Everything is working properly.
Refer
ence
Tr
oubleshooting
Oper
ation And
Maintenance
Fan
Netw
orking
Electrical
Installation
Fir
e System
Integr
ation
Mechanical Installation
Pr
e-Installation
Gener
al
Information
Quick Start
Guide
