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7.7.4. GENNY 2.0 PULLS TO ONE SIDE WHEN RIDING
Your machine pulls to one side when you are riding.
You should review the following service procedure prior to troubleshooting this problem for important instructions:
Checking Tire Inflation Pressure
.
Recommended Action:
1. Check to make sure tire inflation pressure is equal, and set to recommended specifications in both Tires. See
Tire Inflation Pressure
.
2. If either Tire is not set at the proper tire inflation pressure, inflate the Tire or Tires until both are at equal and
correct pressure.
3. Distribute your weight evenly on the seat.
7.7.5. TIRE IS FLAT OR WILL NOT HOLD AIR
One of the Tires on your machine is flat or will not hold air.
You should review the following service procedure prior to troubleshooting this problem for important instructions:
Checking Tire Inflation Pressure
.
Recommended Action:
1. Check for Tire damage. If the Tire is damaged, contact an Authorized Service Center to order a replacement
Tire/Wheel Assembly.
2. If there is not visible Tire damage, check to make sure the Tire valve stem core is tight. Tighten the valve stem
if necessary.
3. Inflate the Tire and check for leaks. If the Tire goes flat or will not maintain inflation pressure, contact an
Authorized Segway Dealer or Distributor to order a replacement Tire/Wheel Assembly.
7.7.6. SAFETY SHUTDOWN AT BUILDING ENTRANCE
Theft detection systems, such as the type used in some libraries andretail stores can interfere with the machine
’s
ability to balance and/or cause the machine to perform a Safety Shutdown.
Do not ride within 5 feet (1.5 meters) of any theft detection system. Thesesystems may not always be visible.
Recommended action:
ask a responsibleif you can use an alternative entrance without theft system or ask for
temporary deactivation of the system.
7.7.7. GENNY 2.0 WILL NOT POWER DOWN
Genny 2.0 will not power down when you press and hold the Power/Standby button on the InfoKey Controller.
You should review the following service procedure prior to troubleshooting this problem for important instructions
Replacing the InfoKey Controller Battery
Recommended Action:
1. Check that the stabilizing parking legs are steadily on the ground.
2. If necessary re-enter them and lower them again
3. Press and hold the Power/Standby button on the InfoKey Controller for two seconds to confirm the problem is
resolved.
4. If your machine still will not power down, check that your InfoKey Controller Battery is not fully depleted and
that the InfoKey Controller is not damaged. If necessary replace or reseat the InfoKey Controller Battery.
5. If reseating the InfoKey Controller Battery did not resolve theproblem, and you do not have a replacement
InfoKey Controller Battery.
Leave your machine in a secure location for 15 minutes until it automatically powers down.
Install a new InfoKey Controller Battery.
6. Press the Power/Standby button on the Infokey Controller to power on the machine, then press and hold the
button for two seconds to confirm the problem is resolved.