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•
DALSA Contact Information
Genie Monochrome Series-GigE Vision Camera
Genie Technical Support
Any support question or request can be submitted via our web site:
Technical support form via our web page:
Support requests for imaging product installations,
Support requests for imaging applications
http://www.imaging.com/support
Product literature and driver updates
http://www.imaging.com/download
Before contacting Technical support, the following three status files should be generated and included with the
request for support.
•
The host computer network status file is generated by following the instructions
"
Creating a Status Report
" on
page 84
.
•
From the computer folder
[
installation drive
]:\DALSA\Genie\bin there is a
report.txt
file automatically
generated on firmware updates.
•
From the Start menu, go to
Programs • Dalsa • Sapera LT • Tools
and run the
Log Viewer
program. From its
File menu click on
Save Messages
to generate a log text file.
Содержание M1024
Страница 88: ...86 Network Overview Tools Genie Monochrome Series GigE Vision Camera...
Страница 111: ...Genie Monochrome Series GigE Vision Camera Technical Specifications 109 EC FCC Declaration of Conformity...
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Страница 126: ...124 Troubleshooting Genie Monochrome Series GigE Vision Camera...
Страница 132: ...130 Glossary of Terms Genie Monochrome Series GigE Vision Camera...