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Genie Monochrome Series-GigE Vision Camera
Troubleshooting
•
113
Verifying Network Parameters
DALSA provides the Network Configuration tool to verify and configure network devices and the Genie network
parameters. See section
"
Network Configuration Tool
" on page 80
if there were any problems with the automatic
Genie software installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid DALSA personnel when support is
required, the following
three status files
should be generated and included with the request for support.
•
The host computer network status file is generated by following the instructions
"
Creating a Status Report
" on
page 84
.
•
From the computer folder
[
installation drive
]:\DALSA\Genie\bin there is a
report.txt
file automatically
generated on firmware updates.
•
From the Start menu, go to
Programs • Dalsa • Sapera LT • Tools
and run the
Log Viewer
program. From its
File menu click on
Save Messages
to generate a log text file.
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