68
8) Click
Save as…
to name the rule, e.g.,
”protection status problems”
and select the rule in the list of notification rules.
The finished rule should resemble the Figure below:
The rule is now active. If there is a problem with the protection status on a client from the HQ group, the rule will be
run. The administrator will receive an email notification with an attachment containing the name of the problematic
client. Click
Close
to exit the Notification Manager.
5.5 Detailed information from clients
ERA allows you to extract information about running processes, startup programs, etc. from client workstations. This
information can be retrieved using the integrated ESET SysInspector tool, which is integrated directly with ERAS. Along
with other useful functions, ESET SysInspector thoroughly examines the operating system and creates system logs. To
open it, click
Tools
>
ESET SysInspector
from the ERAC main menu.
If there are problems with a specific client, you can request an ESET SysInspector log from that client. To do this, right-
click the client in the Clients pane and select
Request data
–
Request SysInspector Information
. Logs can only be
obtained from generation 4.x products and later; earlier versions do not support this feature. A window with the
following options will appear:
Create snapshot (remember resulting log also on the client)
– Saves a copy of the log to the client computer.
Include comparison to the last snapshot before specified time
– Displays a comparative log, comparative logs are
created by merging the current log with a previous log if available. ERA will choose the first log that is older than the
specified date.
Click
OK
to obtain the selected logs and save them to the server. To open and view the logs, proceed as follows.
ESET SysInspector options for individual client workstations can be found in the
Client Properties
–
SysInspector
tab.
The window is divided into three sections; the top section shows text information about the most recent logs from the
given client. Click
Refresh
to load the most current information.
The middle section of the
Request Options
window is almost identical to the window which appears in the above
