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NOTE
: Recent versions of Microsoft Windows (Windows Vista, Windows Server 2008 and Windows 7) enforce security
policies limiting local user account permissions so that the user may not be able to execute specific network operations.
If your ERA service is running on a local user account, push installation issues may occur in certain specific network
configurations (e.g. when installing remotely from domain to workgroup). When using Windows Vista, Windows
Server 2008 or Windows 7, we recommend running the ERA service on accounts with sufficient networking rights. To
specify the user account on which you want to run ERA, navigate to
Start
’
Control Panel
’
Administrative Tools
’
Services
. Select ESET Remote Administrator Server service from the list and click the
Log On
tab. ESET Remote
Administrator 4 embeds this setting in the Advanced installation scenario so you must select
Advanced
’
Fully customized installation
during the installation. If you are using Push Installation on Windows Vista, Windows
Server 2008, or Windows 7 target workstations, make sure that your ERA Server as well as the target workstations are
in a domain.
We highly recommend that you check all requirements before installation, especially if there are multiple workstations
in the network (on the
Remote Install
tab select the
Computers
tab, right-click the relevant client(s) and select
Diagnostics of Push Installation
from the context menu).
4.2.2 Configuring the environment for remote installation
Before installing ESET security products to network computers, the administrator should appropriately prepare the
environment to avoid installation failures.
The
Network View
section in
Remote Install
tab provides a customizable view for the network. There are two ways to
explore the network.
Console
The
Console
view provides standard NetBios search from the computer on which ERAC is installed. It shows all
available domains and workgroups which can be (un)checked in order to filter the view.
Server
The
Server
view provides more filtering options. Aside from the NetBios search, you can view computers in Active
Directory, existing ERA clients and also create your own, custom filters.
The custom filters include two items -
Custom List
and
IP Search
, both of which allow you to create your own groups
manually.
In the
Custom list
, you can add computers to a group either manually, by typing their names into the
Computers in group
section, or by importing them from a
.txt
file. In both cases the computer names must be written
one by one, as a list.
The
IP Search
section allows you to create computer IP ranges and groups of computer IP ranges, where the IP range
serves as a filtering criterion.
NOTE:
The Console/Server branches specify whether computers are browsed from ERAS or ERAC. We recommend
taking this into consideration if you are connecting to ERAS from a different network.
The
Filter Options
section provides two additional filtering options:
Unregistered computers
- shows computers that are not listed in the current server database.
Clients with last connected warning
- shows computers that are listed in the current server database and have
incurred the last connected warning.
After setting up all necessary conditions in the
Network View
and
Filter Options
sections, you can see a list of
workstations suitable for installation of a client solution on the right side of the window in the
Computers
tab. You can
run push installation diagnostics on computers that are found and displayed in the list by right-clicking on the selected
computers and selecting
Diagnostics of Push Installation
from the context menu. The diagnostics help you check
installation requirements and identify potential problems.
