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• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, make sure your product is listed as a valid device in the
Scanners and Cameras
control
panel.
• If you are scanning with the ADF, make sure the ADF and document covers are closed.
• Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning
stops if the total data size reaches the limit.
• When scanning multiple originals using Epson ScanSmart, make sure there is a gap of at least 0.8
inches (20 mm) between the originals.
• Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the
settings does not solve the problem, uninstall and reinstall the scanner software.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If you scan at a high resolution over a network, a communication error may occur. Lower the
resolution.
• If you are scanning with the ADF, check that the document cover and ADF cover are closed.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 11:
Click
, search for
Epson Scan 2 Utility
and select it. Make sure the correct product
is selected. If necessary, select the
Other
tab and click
Reset
.
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Страница 1: ...WF 2960 User s Guide ...
Страница 2: ......
Страница 13: ...13 WF 2960 User s Guide Welcome to the WF 2960 User s Guide For a printable PDF copy of this guide click here ...
Страница 17: ...17 Product Parts Inside 1 Document cover 2 Scanner glass 3 Control panel 4 Front cover ...
Страница 52: ...52 Parent topic Changing or Updating Network Connections Related references Status Icon Information ...
Страница 109: ...109 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...
Страница 134: ...134 You see an Epson Scan 2 window like this ...
Страница 136: ...136 You see an Epson Scan 2 window like this ...
Страница 150: ...150 You see a screen like this 2 Click the Save Settings tab ...
Страница 155: ...155 You see this window ...
Страница 267: ...267 2 Squeeze the tabs and remove the rear cover 3 Carefully remove any jammed paper from inside the product ...
Страница 269: ...269 3 Open the ADF cover 4 Carefully remove any jammed pages from beneath the ADF ...